Getting Started
Agencies
Learn how to set up your AVA agency account, connect your GoHighLevel workspace, manage client subaccounts, and navigate the AVA dashboard.
Details
The AVA Voice AI Studio enables marketing firms, service providers, and sales agencies to deploy AI-powered voice agents at scale — both for inbound and outbound communication. This platform is ideal for GoHighLevel (GHL) agency owners and other resellers looking to offer advanced AI voice solutions as part of their service packages. It supports multiple client sub-accounts, branded call agents, and integration with scheduling tools and CRMs. With AVA, agencies can:- Automate lead follow-up and appointment booking
- Deploy receptionist-style inbound agents for 24/7 support
- Configure outbound campaigns with sales coaching and persona simulation
- Monitor call logs, transcripts, and performance across all clients
Getting Started with Your Agency Workspace
1
Accept Your Invite & Set Up Your Account
After purchasing your agency plan:
- Check your inbox for an email from AVA
- Click the “Set Your Password” link to create your login credentials
This will take you to the Ava onboarding environment, where you’ll complete your initial setup.
2
Choose a Phone Number
You’ll start by selecting a phone number for your voice agent:
- Choose from existing numbers (if any)
-
Or click “Create New Number”
- Enter your area code
- Select a number from the list
- Confirm and continue
3
Connect Your GoHighLevel Agency Account
Click “Connect” to begin the GHL integration:
- Authorize AVA to access your GHL agency account
⚠️ Important:
You must connect your primary agency account in GoHighLevel — this will also serve as your primary subaccount in AVA.
Make sure you are connecting the correct GHL account you plan to operate your agency from. All client subaccounts created later will branch from this root account.
4
Review Installation Settings
Once connected, you’ll be directed to an installation screen:
- Review required permissions (custom actions, automation triggers, system access)
- Approve everything needed for full campaign functionality
- Click Next to proceed
- ✅ Install Ava under all locations in your primary GHL workspace
- ✅ Enable automatic installation of future updates
⚠️ Reminder:
Ensure you are still connected to your primary agency subaccount before clicking Finish GHL Setup — this sets the foundation for your entire Ava workspace.
5
Explore the AVA Agency Dashboard
After completing setup, you’ll land in the Ava dashboard.
- Toggle between subaccounts as your client list grows
- Available for Lite and Unlimited plans (Kickstart = 1 subaccount only)
- Build and manage Inbound Agents and Outbound Projects
- Launch AI-driven campaigns directly from here
- View total usage, pricing, and active subaccounts
- Add new subaccounts and connect Stripe
- Monitor agency profits, minute consumption, and rates
- Add your own branding: domain, logo, sender email identity
- Deliver a client-facing platform with your agency’s look and feel
- Manage contact lists manually, via CSV, or synced from CRM
- Use for outbound campaign targeting
- View detailed logs of inbound and outbound calls
- Filter by channel, date, and status for audit or review
- Assign numbers to Inbound Agents or use in Outbound Projects
- Monitor your agency wallet and subscription status
- View per-minute cost and credit balance
- Set up Auto-Recharge to avoid interruptions
- Manage your credentials, webhook keys, and API integrations
ℹ️ Business users see a simplified dashboard with fewer options.
Plan-Specific Subaccount Limits
| Plan | Subaccount Access |
|---|---|
| Kickstart | 1 subaccount (primary only) |
| Lite | 1 primary + 2 client subs |
| Unlimited | Unlimited subaccounts |
FAQs & Troubleshooting
General Questions
What’s the difference between agency and business accounts?
What’s the difference between agency and business accounts?
Agency accounts allow for multi-client management with subaccount creation and usage tracking. Business accounts are for standalone deployments without multi-tenant tools.
Do I need GoHighLevel to use AVA as an agency?
Do I need GoHighLevel to use AVA as an agency?
Yes, AVA requires GHL connection to map subaccounts and manage contact/campaign sync.
Configuration
How do I create a new subaccount for a client?
How do I create a new subaccount for a client?
Use the Account Manager tab → Click Add Subaccount → Select the GHL location → Choose a client email (or your own) → Send invite.
Can clients manage their own subaccount?
Can clients manage their own subaccount?
Yes. Use your client’s email during setup to give them full login access. Or use your own email if you’ll manage it on their behalf.
Can I customize pricing per client?
Can I customize pricing per client?
Yes. Agencies can set custom per-minute pricing and track profits in the Account Manager.
Usage and Results
Where can I track minute usage and campaign performance?
Where can I track minute usage and campaign performance?
The Account Manager tab shows total agency minutes, subaccount usage breakdowns, and historical data per client.
Can I apply branding to the Ava platform?
Can I apply branding to the Ava platform?
Yes. If you’re on the Unlimited plan, you can access full white label tools to add your domain, logo, and sender ID.
How do I receive payments from clients?
How do I receive payments from clients?
Connect Stripe in the Account Manager. Clients can be billed automatically through your markup settings.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support. If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.