Agencies
Learn how to set up your AVA agency account, connect your GoHighLevel workspace, manage client subaccounts, and navigate the AVA dashboard.
Details
The AVA Voice AI Studio enables marketing firms, service providers, and sales agencies to deploy AI-powered voice agents at scale — both for inbound and outbound communication.
This platform is ideal for GoHighLevel (GHL) agency owners and other resellers looking to offer advanced AI voice solutions as part of their service packages. It supports multiple client sub-accounts, branded call agents, and integration with scheduling tools and CRMs.
With AVA, agencies can:
- Automate lead follow-up and appointment booking
- Deploy receptionist-style inbound agents for 24/7 support
- Configure outbound campaigns with sales coaching and persona simulation
- Monitor call logs, transcripts, and performance across all clients
The platform offers a flexible foundation to resell Thinkrr as part of your existing marketing or sales services.
Getting Started with Your Agency Workspace
Accept Your Invite & Set Up Your Account
After purchasing your agency plan:
- Check your inbox for an email from AVA
- Click the “Set Your Password” link to create your login credentials
This will take you to the Ava onboarding environment, where you’ll complete your initial setup.
Choose a Phone Number
You’ll start by selecting a phone number for your voice agent:
-
Choose from existing numbers (if any)
-
Or click “Create New Number”
- Enter your area code
- Select a number from the list
- Confirm and continue
Connect Your GoHighLevel Agency Account
Click “Connect” to begin the GHL integration:
- Authorize AVA to access your GHL agency account
⚠️ Important:
You must connect your primary agency account in GoHighLevel — this will also serve as your primary subaccount in AVA.
Make sure you are connecting the correct GHL account you plan to operate your agency from. All client subaccounts created later will branch from this root account.
Review Installation Settings
Once connected, you’ll be directed to an installation screen:
- Review required permissions (custom actions, automation triggers, system access)
- Approve everything needed for full campaign functionality
- Click Next to proceed
You’ll then see two final setup checkboxes:
- ✅ Install Ava under all locations in your primary GHL workspace
- ✅ Enable automatic installation of future updates
Click Proceed, then Finish GHL Setup after confirming the green success checkmark.
⚠️ Reminder:
Ensure you are still connected to your primary agency subaccount before clicking Finish GHL Setup — this sets the foundation for your entire Ava workspace.
Explore the AVA Agency Dashboard
After completing setup, you’ll land in the Ava dashboard.
The interface provides:
Switch Accounts
- Toggle between subaccounts as your client list grows
- Available for Lite and Unlimited plans (Kickstart = 1 subaccount only)
Home
- Build and manage Inbound Agents and Outbound Projects
- Launch AI-driven campaigns directly from here
Account Manager
- View total usage, pricing, and active subaccounts
- Add new subaccounts and connect Stripe
- Monitor agency profits, minute consumption, and rates
White Label (Unlimited Plan Only)
- Add your own branding: domain, logo, sender email identity
- Deliver a client-facing platform with your agency’s look and feel
Contacts
- Manage contact lists manually, via CSV, or synced from CRM
- Use for outbound campaign targeting
Call History
- View detailed logs of inbound and outbound calls
- Filter by channel, date, and status for audit or review
Phone Numbers
- Assign numbers to Inbound Agents or use in Outbound Projects
Payments
- Monitor your agency wallet and subscription status
- View per-minute cost and credit balance
- Set up Auto-Recharge to avoid interruptions
Profile Settings
- Manage your credentials, webhook keys, and API integrations
ℹ️ Business users see a simplified dashboard with fewer options.
Plan-Specific Subaccount Limits
Plan | Subaccount Access |
---|---|
Kickstart | 1 subaccount (primary only) |
Lite | 1 primary + 2 client subs |
Unlimited | Unlimited subaccounts |
FAQs & Troubleshooting
General Questions
Configuration
Usage and Results
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.