> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thinkrr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agencies

> Learn how to set up your **thinkrr** agency account, connect your GoHighLevel workspace, manage client subaccounts, and navigate the **thinkrr** dashboard.

## Details

<iframe width="560" height="315" src="https://www.youtube.com/embed/ukR26Ox1w2E" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen />

The **thinkrr Voice AI Studio** enables marketing firms, service providers, and sales agencies to deploy AI-powered voice agents at scale — both for inbound and outbound communication.

This platform is ideal for **GoHighLevel (GHL) agency owners** and other resellers looking to offer advanced AI voice solutions as part of their service packages. It supports multiple client sub-accounts, branded call agents, and integration with scheduling tools and CRMs.

With **thinkrr,** agencies can:

* Automate lead follow-up and appointment booking
* Deploy receptionist-style inbound agents for 24/7 support
* Configure outbound campaigns with sales coaching and persona simulation
* Monitor call logs, transcripts, and performance across all clients

The platform offers a flexible foundation to **resell thinkrr** as part of your existing marketing or sales services.

***

## Getting Started with Your Agency Workspace

<Steps>
  <Step title="Accept Your Invite & Create Your Account">
    After purchasing your agency plan:

    * Check your inbox for an email from **thinkrr**
    * Click the **"Set Your Password"** link to create your login credentials

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/hoO-Bcj1FdU5lTIa/images/p1.png?fit=max&auto=format&n=hoO-Bcj1FdU5lTIa&q=85&s=609db227720c6d70df8104f90bc73547" alt="P1 Pn" width="1582" height="720" data-path="images/p1.png" />
    </Frame>

    Once your password is set, sign in on the login screen to access your new agency workspace.
  </Step>

  <Step title="Add a Phone Number (Optional)">
    When you first log in, thinkrr will prompt you to add a phone number for your voice agent.\
    This step is **optional** — you can skip it and assign a number later.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/hAet1eT2U9E1SqYQ/images/phone1.png?fit=max&auto=format&n=hAet1eT2U9E1SqYQ&q=85&s=9763ecd641255ea1c01417f73f7cd6a6" alt="Phone1 Pn" width="690" height="614" data-path="images/phone1.png" />
    </Frame>

    **You can:**

    * Import an existing Twilio phone number by entering:
      * The phone number
      * Twilio Account SID
      * Twilio Auth Token

            <Frame>
              <img src="https://mintcdn.com/thinkrrai/hAet1eT2U9E1SqYQ/images/phone2.png?fit=max&auto=format&n=hAet1eT2U9E1SqYQ&q=85&s=b69fbbfe9bc32eb48161de21b972f009" alt="Phone2 Pn" width="688" height="611" data-path="images/phone2.png" />
            </Frame>
    * Or click **"Create New Number"** to generate a number directly inside thinkrr

          <Frame>
            <img src="https://mintcdn.com/thinkrrai/hAet1eT2U9E1SqYQ/images/phone3.png?fit=max&auto=format&n=hAet1eT2U9E1SqYQ&q=85&s=fe3367278f84118d86a223b960a5790a" alt="Phone3 Pn" width="685" height="611" data-path="images/phone3.png" />
          </Frame>
  </Step>

  <Step title="Select Your Account Time Zone">
    Next, you’ll be asked to choose the **default time zone** for your agency workspace.

    This is a mandatory step, because the time zone affects:

    * When agents book or schedule meetings
    * Scheduling for outbound campaigns

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/iU263rcy8Ce6u0v3/timezone.png?fit=max&auto=format&n=iU263rcy8Ce6u0v3&q=85&s=26cffe63affecd00e4271d0b5f3d2b38" alt="P5 Pn" width="692" height="587" data-path="timezone.png" />
    </Frame>

    > ⚠️ **Important:**\
    > If you use a CRM (like GHL) for scheduling, ensure your calendar time zones match the time zone you set here.
  </Step>

  <Step title="Explore the Platform">
    With your password, number, and time zone set, your account setup is complete.

    On your first visit to the dashboard, you may see short **tooltip-style onboarding hints**, including:

    * A quick introduction to your **pre-made inbound agent**
    * Tips on activating your agent
    * Pointers to core navigation items

    There is **no forced onboarding flow** — you can navigate freely and explore in any order you prefer.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/iU263rcy8Ce6u0v3/onboard.png?fit=max&auto=format&n=iU263rcy8Ce6u0v3&q=85&s=871aa295a19249406129a20d27d54a99" alt="Dash Pn" width="796" height="476" data-path="onboard.png" />
    </Frame>
  </Step>

  <Step title="(Optional) Connect Your GoHighLevel Agency Account">
    GHL connection is now optional, but recommended if you plan to:

    * Sync contacts
    * Use two-way campaign syncing
    * Automate outbound call workflows
    * Link subaccounts automatically

    To connect, first go to **profile settings:**

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/iU263rcy8Ce6u0v3/intergrate1.png?fit=max&auto=format&n=iU263rcy8Ce6u0v3&q=85&s=b0e5d0493616a4189c0d9549779674c5" alt="Ghl1 Pn" width="1120" height="575" data-path="intergrate1.png" />
    </Frame>

    * Open **Integrations → GoHighLevel**
    * Select your **primary GHL agency account** (this becomes your primary subaccount in thinkrr)

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/iU263rcy8Ce6u0v3/integrate2.png?fit=max&auto=format&n=iU263rcy8Ce6u0v3&q=85&s=3bdad4406128c0bba1c644c7d502a0b1" alt="Ghl2 Pn" width="514" height="483" data-path="integrate2.png" />
    </Frame>

    > ⚠️ **Critical Step: Install Settings**\
    > When prompted, be sure to check: **"Install app under all sub-accounts"**\
    > This ensures thinkrr automatically connects to each client location.

    After confirming permissions, click **Finish Setup**.\
    Your thinkrr account and GHL workspace will now sync subaccounts, contacts, and outbound project data.
  </Step>

  <Step title="Exploring the thinkrr Agency Dashboard">
    Inside your thinkrr account, you’ll see:

    **Switch Accounts**

    * Easily move between subaccounts as your client list grows
    * Available for Lite and Unlimited plans

    **Home**

    * Build Inbound Agents and Outbound Projects
    * Launch AI-driven calling workflows

    **Account Manager**

    * View usage, minutes, subaccounts, and agency profit
    * Add subaccounts and manage billing settings
    * Connect Stripe for automatic client billing

    **White Label (Add-On Feature)**

    * Add your own branding: domain, logo, sender ID
    * Available as a **\$99/mo add-on** for all paid plans

    **Contacts**

    * Manage all contacts used for outbound campaigns

    **Call History**

    * Review inbound and outbound call logs

    **Phone Numbers**

    * Assign numbers to inbound agents or outbound campaigns

    **Payments**

    * Monitor wallet balance, minutes, and Auto-Recharge options

    **Profile Settings**

    * Manage credentials, webhook keys, and custom integrations

    > ℹ️ Business users see a simplified dashboard with fewer options.
  </Step>
</Steps>

## Plan-Specific Subaccount Limits

| Plan          | Subaccount Access           |
| ------------- | --------------------------- |
| **Kickstart** | 1 subaccount (primary only) |
| **Lite**      | 1 primary + 2 client subs   |
| **Unlimited** | Unlimited subaccounts       |

***

## FAQs & Troubleshooting

### General Questions

<AccordionGroup>
  <Accordion title="What’s the difference between agency and business accounts?" icon="message-question" iconType="duotone">
    Agency accounts allow for multi-client management with subaccount creation and usage tracking. Business accounts are for standalone deployments without multi-tenant tools.
  </Accordion>

  <Accordion title="Do I need GoHighLevel to use thinkrr as an agency?" icon="message-question" iconType="duotone">
    No. GHL integration is optional. However, connecting GHL allows you to sync contacts, automate campaigns, and pull subaccounts automatically.
  </Accordion>
</AccordionGroup>

### Configuration

<AccordionGroup>
  <Accordion title="How do I create a new subaccount for a client?" icon="gear" iconType="duotone">
    Use the **Account Manager** tab → Click **Add Subaccount** → Select the GHL location → Choose a client email (or your own) → Send invite.
  </Accordion>

  <Accordion title="Can clients manage their own subaccount?" icon="gear" iconType="duotone">
    Yes. Use your client’s email during setup to give them full login access. Or use your own email if you’ll manage it on their behalf.
  </Accordion>

  <Accordion title="Can I customize pricing per client?" icon="gear" iconType="duotone">
    Yes. Agencies can set custom per-minute pricing and track profits in the Account Manager.
  </Accordion>
</AccordionGroup>

### Usage and Results

<AccordionGroup>
  <Accordion title="Where can I track minute usage and campaign performance?" icon="book-open" iconType="duotone">
    The **Account Manager** tab shows total agency minutes, subaccount usage breakdowns, and historical data per client.
  </Accordion>

  <Accordion title="Can I apply branding to the platform?" icon="book-open" iconType="duotone">
    Yes. White-label branding is available as a **\$99/month add-on** for all paid plans. Once activated, you can add your domain, logo, and sender ID.
  </Accordion>

  <Accordion title="How do I receive payments from clients?" icon="book-open" iconType="duotone">
    Connect Stripe in the Account Manager. Clients can be billed automatically through your markup settings.
  </Accordion>
</AccordionGroup>

***

For additional questions or guidance, try using our [**Virtual Support Agent**](/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).

If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai)  and submit a [Ticket](/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).