One of the core benefits of the AVA Voice AI platform is its ability to handle calls autonomously, enabling businesses to streamline operations, improve customer engagement, and focus their resources where it matters most.
Whether managing inbound calls as a 24/7 virtual receptionist or handling outbound campaigns with tailored messaging, AVA ensures every interaction is professional, efficient, and productive. Let’s explore how Automated Call Handling enhances your business operations.
Automated Call Handling in AVA encompasses both inbound and outbound call scenarios, offering businesses a robust solution to manage customer interactions with minimal human intervention.
Inbound Call Handling:
A home services business sets up an inbound agent to act as a receptionist. The Agent greets callers, collects basic information about their repair needs, and books a a time into the contractors calendar. Calls requiring immediate attention are live-transferred to the appropriate person.
Outbound Call Handling:
A marketing agency runs an outbound campaign targeting small businesses. The AI Agent pitches a service to improve lead generation, answers common objections, and schedules follow-up meetings with qualified leads, ensuring the sales team focuses only on high-value opportunities.
Integrated Automations:
A fitness studio creates a GHL workflow where AVA calls customers who fill out a membership interest form. The AI Agent provides information on available plans, captures preferences, and books onboarding sessions directly into the studio’s calendar.
What is Automated Call Handling in AVA?
Automated Call Handling refers to AVA’s ability to manage inbound and outbound calls autonomously, performing actions like scheduling meetings, transferring calls, and collecting customer information.
How does Automated Call Handling improve business efficiency?
By automating repetitive tasks, AVA reduces the workload on human teams, allowing them to focus on strategic priorities while ensuring no customer interaction is missed.
How do I set up Inbound Call Handling?
Can I customize the AI’s behavior during outbound calls?
Yes, you can use scenarios to guide the AI’s actions during outbound calls, tailoring messaging, objection handling, and booking processes to specific campaigns.
What happens if a call cannot be resolved by the AI?
Inbound Agents can transfer calls to human representatives or log a notification for follow-up. Outbound calls can be marked for manual review based on call outcomes.
How many calls can AVA handle at once?
AVA currently supports up to 100 concurrent calls, allowing businesses to scale customer interactions without increasing staff.
Where can I see call outcomes?
All call data, including transcripts, summaries, and outcomes, is logged in the Call History section of AVA and can also be integrated into GHL workflows.
Can I track call effectiveness?
Yes, AVA provides sentiment analysis and call summaries, enabling businesses to assess the quality and outcomes of both inbound and outbound calls.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.
One of the core benefits of the AVA Voice AI platform is its ability to handle calls autonomously, enabling businesses to streamline operations, improve customer engagement, and focus their resources where it matters most.
Whether managing inbound calls as a 24/7 virtual receptionist or handling outbound campaigns with tailored messaging, AVA ensures every interaction is professional, efficient, and productive. Let’s explore how Automated Call Handling enhances your business operations.
Automated Call Handling in AVA encompasses both inbound and outbound call scenarios, offering businesses a robust solution to manage customer interactions with minimal human intervention.
Inbound Call Handling:
A home services business sets up an inbound agent to act as a receptionist. The Agent greets callers, collects basic information about their repair needs, and books a a time into the contractors calendar. Calls requiring immediate attention are live-transferred to the appropriate person.
Outbound Call Handling:
A marketing agency runs an outbound campaign targeting small businesses. The AI Agent pitches a service to improve lead generation, answers common objections, and schedules follow-up meetings with qualified leads, ensuring the sales team focuses only on high-value opportunities.
Integrated Automations:
A fitness studio creates a GHL workflow where AVA calls customers who fill out a membership interest form. The AI Agent provides information on available plans, captures preferences, and books onboarding sessions directly into the studio’s calendar.
What is Automated Call Handling in AVA?
Automated Call Handling refers to AVA’s ability to manage inbound and outbound calls autonomously, performing actions like scheduling meetings, transferring calls, and collecting customer information.
How does Automated Call Handling improve business efficiency?
By automating repetitive tasks, AVA reduces the workload on human teams, allowing them to focus on strategic priorities while ensuring no customer interaction is missed.
How do I set up Inbound Call Handling?
Can I customize the AI’s behavior during outbound calls?
Yes, you can use scenarios to guide the AI’s actions during outbound calls, tailoring messaging, objection handling, and booking processes to specific campaigns.
What happens if a call cannot be resolved by the AI?
Inbound Agents can transfer calls to human representatives or log a notification for follow-up. Outbound calls can be marked for manual review based on call outcomes.
How many calls can AVA handle at once?
AVA currently supports up to 100 concurrent calls, allowing businesses to scale customer interactions without increasing staff.
Where can I see call outcomes?
All call data, including transcripts, summaries, and outcomes, is logged in the Call History section of AVA and can also be integrated into GHL workflows.
Can I track call effectiveness?
Yes, AVA provides sentiment analysis and call summaries, enabling businesses to assess the quality and outcomes of both inbound and outbound calls.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.