Automated Call Handling

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Overview

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Details

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Key Features of Automated Call Handling

1. Inbound Call Handling:
   • Always-On Receptionist: AVA’s Inbound Agents act as virtual receptionists, available 24/7 to attend to calls. These agents can greet callers, collect essential information, and route calls as needed.
   • Actions During Calls: Inbound Agents can take several actions during a call, including:
     • Real-Time Bookings: Scheduling meetings directly into connected calendars.
     • Call Transfers: Forwarding calls to human representatives or other specialized AI Agents.
     • Notifying Representatives: Sending emails with call summaries or important information.
     • More actions to come.
   • Customizable Training: Train agents to reflect your brand and meet specific needs, such as handling FAQs, booking appointments, or screening callers.
2. Outbound Call Handling:
   • Scenario-Based Campaigns: AVA’s outbound capabilities allow for highly tailored Campaigns using pre-configured Scenarios, such as the Standard Scheduler or Strategic Sales Opportunity Scheduler, to meet specific business objectives.
   • AI-Driven Conversations: Outbound agents adapt dynamically during calls, addressing objections, answering questions, and booking meetings seamlessly.
   • Lead Management: Segment and prioritize leads automatically based on campaign objectives, ensuring high-value contacts receive the appropriate follow-up.
3. Integration and Automation:
   • GHL Integration: AVA integrates natively with GoHighLevel (GHL), allowing you to incorporate call handling into your current business logic and specific workflows.
     • Use AVA as an Action to initiate outbound calls automatically.
     • Use AVA as a Trigger to capture call data, such as summaries and sentiment, and integrate it into automated workflows.
   • Data Logging: All call data—including transcripts, summaries, and outcomes—are logged for easy access and future use.
4. Efficiency and Scalability:
   • AVA can handle multiple calls simultaneously, ensuring no customer waits on hold.
   • Businesses can reduce the burden on human teams by automating repetitive tasks like appointment scheduling, lead qualification, and customer inquiries/support.

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Example Use Cases

1. Inbound Call Handling: A home services business sets up an inbound agent to act as a receptionist. The Agent greets callers, collects basic information about their repair needs, and books a a time into the contractors calendar. Calls requiring immediate attention are live-transferred to the appropriate person.
2. Outbound Call Handling: A marketing agency runs an outbound campaign targeting small businesses. The AI Agent pitches a service to improve lead generation, answers common objections, and schedules follow-up meetings with qualified leads, ensuring the sales team focuses only on high-value opportunities.
3. Integrated Automations: A fitness studio creates a GHL workflow where AVA calls customers who fill out a membership interest form. The AI Agent provides information on available plans, captures preferences, and books onboarding sessions directly into the studio’s calendar.

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FAQs & Troubleshooting

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General Questions

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Configuration

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Usage and Results