> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thinkrr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Businesses

> A getting started guide for businesses using **thinkrr** and **thinkrr CRM**. Learn how to create your account and configure your first AI voice agent.

## Overview

If you’re a business owner ready to supercharge your customer communication with AI-powered voice automation, this guide will help you get started. Whether you’re using**thinkrr**  as a standalone solution or integrating it into your account through NIKO, the process is designed to be straightforward and accessible — no technical expertise required.

With just a few steps, you can set up your AI receptionist to handle inbound calls, run outbound campaigns, qualify leads, and book appointments — all while syncing seamlessly with your business logic.

> 💡 **Not sure if you’re in the right place?**\
> If you're an agency managing multiple client accounts, refer to our [**Agencies**](/Agencies) guide instead.

## Creating Your Business Account

**Thinkrr** makes it easy for business owners to get started with voice automation. Here’s how to set up your account and onboard your first AI agent.

<Steps>
  <Step>
    Visit [**thinkrr.ai**](https://thinkrr.ai) and hover over the '**Pricing**' tab then click **Business Plans**.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/Z5iUVf8n7Yd_m-7D/pricingguidde.png?fit=max&auto=format&n=Z5iUVf8n7Yd_m-7D&q=85&s=302ce8609f4f850752c167288a0a342c" alt="Image 2025 08 14 125043365 Pn" width="1920" height="1080" data-path="pricingguidde.png" />
    </Frame>
  </Step>

  <Step>
    Choose your preferred plan (refer to our [**Plans & Pricing**](/Agency-and-Business-Plans) for details).
  </Step>

  <Step>
    Complete the checkout process and confirm your purchase.
  </Step>

  <Step>
    Check your email for the invite link to set your password and log in to your **thinkrr**  account.
  </Step>
</Steps>

## Onboarding Your First AI Voice Agent

Once your account is active, it’s time to set up your first AI agent. In **thinkrr**, there are two main ways to deploy your agent depending on your goals:

* [**Inbound Agents**](Creating-an-Inbound-Agent) — Handle incoming calls, book appointments, qualify leads, or provide customer service.
* [**Outbound Projects**](/Projects-and-scenarios) — Run outbound call campaigns where your agent reaches out to a contact list for follow-ups, sales, reminders, or surveys.

Here’s how to get started with either approach:

### Setting Up an Inbound Agent

<Steps>
  <Step>
    From your **thinkrr** Dashboard, in the **Home** screen, click **"Add New Agent"**.
  </Step>

  <Step>
    Configure the agent’s core details:

    * Agent name
    * Role
    * Language
    * Ethinicity
    * Voice
  </Step>

  <Step>
    Define the **call logic and goals** — including how the agent should answer calls, qualify leads, and handle different outcomes (e.g., bookings, transfers, voicemails).
  </Step>

  <Step>
    Connect your calendar (if offering booking services) to allow the agent to schedule appointments automatically.
  </Step>

  <Step>
    (Optional) Configure fallback behavior like voicemail handling or live call transfers.
  </Step>
</Steps>

### Creating an Outbound Project (Campaign)

<Steps>
  <Step>
    In the thinkk home screen, navigate to **Projects**  and click **"New Project"**.
  </Step>

  <Step>
    Select the **Scenario Template** that defines the conversational flow for the project (e.g., lead qualification, appointment reminders, review requests).
  </Step>

  <Step>
    Upload your contact list (CSV or CRM-integrated), or select contacts from your connected CRM.
  </Step>

  <Step>
    Configure project details:

    * Project name and description
    * Assigned AI agent (voice and persona)
    * Campaign start time and duration
    * Voicemail preferences (optional)
  </Step>

  <Step>
    Review the project configuration and launch the campaign when ready.
  </Step>
</Steps>

> 🧠 **Tip:**\
> You can run inbound agents and outbound projects independently or together depending on your business needs. For example, use an inbound receptionist for appointment booking and run outbound follow-up campaigns for no-shows or review requests.

## Terms & Definitions

* **thinkrr** – The AI voice agent platform for handling conversations via phone.
* **thinkrr CRM** – The integration layer voice automation ecosystem.
* **Inbound Agent** – Your AI assistant assigned to handle inbound calls and bookings.
* **Scenario Template** – Prebuilt conversational flows designed to meet specific use cases like lead qualification or appointment booking.
* **Outbound Projects** – Automated calling sequences targeting specific contact lists for follow-ups, reminders, or sales outreach.
* **Call Routing** – Logic that determines whether calls are handled by AI, transferred to a human, or sent to voicemail.
* **Calendar Integration** – Syncs your AI agent with your booking calendar to manage appointments directly through voice.

## FAQs & Troubleshooting

### General Questions

<Accordion title="Can I use thinkrr without GoHighLevel?" icon="message-question" iconType="duotone">
  Yes. **Thinkrr** works as a standalone voice automation platform. You can run inbound reception, outbound campaigns, and follow-ups without GHL. However, integrating with GHL unlocks additional CRM and workflow automation features.
</Accordion>

<Accordion title="Is there a limit on how many agents I can create?" icon="message-question" iconType="duotone">
  The number of agents you can create may depend on your selected plan. Refer to the [**Plans & Pricing**](Agency-and-Business-Plans) section for details.
</Accordion>

### Configuration

<Accordion title="Can I customize my AI agent’s voice and behavior?" icon="gear" iconType="light">
  Yes. You can choose from different AI voice options and configure the tone, personality, and conversational style of each agent.
</Accordion>

<Accordion title="Do I need Twilio to use thinkrr's calling features?" icon="gear" iconType="light">
  No, Twilio is not required, but it is supported. You can use either Twilio-connected numbers or numbers provided directly through **thinkrr**. Lead Connector numbers are not supported for AI calling functions in **thinkrr**.
</Accordion>

### Usage and Results

<Accordion title="Where can I see my call history and performance data?" icon="book-open" iconType="duotone">
  The **thinkrr** Dashboard includes **Call History**, showing call outcomes, durations, transcripts, and booking results.
</Accordion>

<Accordion title="Can I export my call logs or booking reports?" icon="book-open" iconType="duotone">
  Yes. Call logs, transcripts, and booking results can be exported from your dashboard for reporting and analysis.
</Accordion>

<Accordion title="What happens if I run out of minutes on my plan?" icon="book-open" iconType="duotone">
  If you reach your plan’s usage limit, outbound and inbound campaigns will pause. You can upgrade your plan or purchase additional credits to continue service.
</Accordion>

***

For additional questions or guidance, try using our [**Virtual Support Agent**](/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).

If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).