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Overview

Accessible through both the Call History section and campaign-specific Contact records, these logs are essential for tracking campaign performance and refining outreach strategies. Additionally, in GHL, Call History data can be seamlessly integrated into workflows or appended to contact details.

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Details

Call History is incredibly data-rich and was purpose built to give you valuable insight into the quality of a call, as well as empowering you to gather the outcome of the call at a glance.

Each call log includes the following data points:

  • “To” Phone Number: The recipient’s phone number.
  • “From” Phone Number: The outbound agent’s phone number.
  • Start Time & End Time: Full date and time stamps (e.g., November 23, 2024, 8:15 PM).
  • Call Duration: Total duration of the call.
  • Location: Agreed meeting/appointment location (if applicable).
  • Appointment: Date and time of the agreed appointment (if booked).
  • Email Address: Contact’s email collected during the call.
  • Call Summary: A brief summary of the call for quick reference.
  • Call Transcript: Full transcription of the call for detailed review.
  • Call Recording: An audio file of the call for playback.
  • Call Sentiment: AI-analyzed mood or outcome of the call, categorized as “Positive”, “Neutral”, or “Negative”.

Each of these data points are individually accessible as values within the AVA Voice AI “Contact Called” trigger in GHL and may be used to inform conditional logic, such as filtering and segmenting by meeting location and call sentiment, or for further processing e.g. feeding the call transcript into an LLM for further insights.

There are two areas within AVA where Call History is accessible; the dedicated Call History page, and the Call History drawer which is accessible through the Contacts section of the Campaign view.

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FAQs & Troubleshooting

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Accessing Call History

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Data and Workflow Integration

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Testing and Functionality

For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.

If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.