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Documentation Index

Fetch the complete documentation index at: https://docs.thinkrr.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Details

Expedite your contact management through the use of mass import and export features on thinkrr and GHL.

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Managing Contacts

Follow these steps to import your contacts from a connected CRM, upload them from a file, or add them manually one at a time.
1

Open the Contacts Page

  • From your dashboard, click Contacts in the sidebar. Avaimport Pn
  • On this page you’ll see three options for adding contacts:
    • Add from CRM (pulls data from your connected GoHighLevel account)
    • Upload from file (bulk import via XLSX or CSV)
    • Add contact (manual entry for a single record)
2

Add from CRM

  • Make sure your GoHighLevel agency account is connected first.
  • Click Add from CRM to open a side panel with available contacts.
    Importcrm Pn
  • Use the filter at the top of the panel to narrow results by tag if you have many contacts.
    Importfilter Pn
  • Contacts missing required data (like a phone number) will display a warning and won’t import.
    Importlist Pn
  • When ready, click Add Contact at the bottom of the panel to complete the import.
    Importaddlist Pn
3

Upload from File

  • Click Upload files.
    Importupload Pn
  • In the interface that opens, click Browse File, then drag-and-drop or select your files.
    Importbrowse Pn
  • Requirements:
    • Formats: .xlsx and .csv
    • Maximum file size: 5 MB each
    • Up to five files at a time
  • After selecting, click Upload all to begin processing.
  • The status section will display:
    Importstatus Pn
    • Pending: contacts waiting to be processed
    • Completed: successfully imported records
    • Failed: records rejected due to missing data or formatting errors
    • Removed: records taken out if you delete a file from the batch
  • Tip: Use the Download Sample File button to see the correct headers and required fields if uploads fail.
    Importsample Pn
4

Manual Contact Entry

  • Click Add contact to enter details one at a time.
    Importmanual Pn
  • Fill in:
    Importaddinfo Pn
    • First Name
    • Last Name
    • Phone number
    • Email (optional, must be valid if provided)
    • Time zone
    • Any additional fields you’d like thinkrr’s agents to use
  • Click Save contact to add it to your list.
5

Review Contacts & Import History

  • After importing, all records appear on the Contacts page with their source (CRM, File, or Manual).
    Importhistory Pn
  • To see details of an upload, go to the Import History tab inside a campaign:
    Importhistorycampaign Pn
    • Shows upload date, file name, total records processed, and current status.
  • Records are flagged as invalid if they:
    • Are duplicates of existing contacts
    • Have invalid email or time zone
    • Have missing required fields (First Name, Last Name, Phone, Time zone)
  • Supported phone number formats:
    • 1-XXX-XXX-XXXX
    • 1 (XXX) XXX-XXXX
Follow these steps to import or export contacts using your GoHighLevel (GHL) dashboard.

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Importing Contacts

1

Navigate to Contacts

  • In your GHL dashboard, click Contacts.
  • At the top of the contacts page, you’ll see two icons:
    • Import (arrow pointing inward).
    • Export (arrow pointing outward).
  • Click on the Import icon. Ghlimport Pn
2

Choose Contacts or Opportunities

  • Select whether you are importing Contacts or Opportunities.
  • This choice determines the available actions and the required fields for mapping. Ghlimporttwo Pn
3

Upload Your CSV File

  • Click “Click to upload or drag and drop csv” (max size 30MB).
  • Upload your CSV file through this prompt. Ghlimportthree Pn
4

Map Your Fields

  • In the mapping section, you will see:
    • The column header from your file.
    • A preview of the data.
    • The mapping status (whether each field is already mapped).
    • The object type.
    • The field selection.
    • An option to skip updating empty fields.
  • Review which fields are required and ensure they are properly mapped.
  • Choose whether or not to update fields if the incoming data is empty. Ghlimportfour Pn
5

Verify and Review Import Settings

  • In the Verify section, review the contacts being imported.
  • Configure your import preferences:
    • Create a Smart List.
    • Add contacts to an existing published workflow.
    • Add tags to your imported contacts.
  • Accept the Terms and Conditions at the bottom of the page.
  • Click Start Bulk Import to complete the process. Ghlimportfive Pn

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Exporting Contacts

1

Select Contacts to Export

  • From the Contacts list, select the contacts you wish to export.
  • Use the checkbox next to each contact to make your selection. Ghlexport Pn
2

Review and Export

  • A summary of your selected contacts will appear.
  • Review the selection to ensure accuracy.
  • Click Export Contacts once you’re satisfied with the selection. Ghlexporttwo Pn

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Do Not Disturb (D&D) Status

Contacts can be marked as Do Not Disturb to prevent them from being called in future campaigns. D&D contacts are automatically skipped when a campaign runs — no minutes are consumed for skipped contacts. There are two types of D&D status:
  • Manual D&D — You can mark any contact as Do Not Disturb directly from the contacts page. Manual D&D can be removed by the user at any time.
  • System D&D — Automatically applied when a contact explicitly requests not to be called during a call, or when a contact has been attempted more than 10 times without answering.
The status will reflect whether D&D was set manually or by the system, so you always know when and why it was applied.

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How to Mark a Contact as D&D

  1. From the home screen, click Contacts in the sidebar.
    Contactstabguide15 6
  2. Find the contact in the table and look for the Actions column on the right.
  3. Click the three-dot menu (⋮) and select Mark as DND.
Markdndguide
  1. Select a reason:
    • Customer Request — The contact has asked not to be called again.
    • Billing Issues — There is a billing-related reason to stop contacting them.
    • Service Complaints — The contact has raised service-related concerns.
    • Other — Enter custom details for any other reason.
    Blockreason
  2. Confirm your selection. The contact will now be skipped in all future campaigns.

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Block Phone Numbers

You can add phone numbers to a block list to prevent unwanted callers from connecting to your inbound agents. This is useful for blocking spam, telemarketers, or any known numbers you don’t want consuming your minutes. Once a contact’s number is logged in your system — whether created automatically from an incoming call or added manually — you can block that phone number. Blocked numbers will hear a system message when they attempt to call in and will not be connected to your agent.

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How to Block a Phone Number

  1. From the home screen, click Contacts in the sidebar.
    Contactstabguide15 6 1
  2. Find the contact in the table and look for the Actions column on the right.
  3. Click the three-dot menu (⋮) and select Block Phone Number.
    Blocknumberguide
  4. Select a reason:
    • Spam
    • Scam
    • Unwanted Calls
    Reasonforblocking
  5. Confirm your selection. The number will no longer be able to connect to your inbound agents.

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FAQs & Troubleshooting

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General Questions

Yes, in GHL you can choose between importing Contacts or Opportunities. In thinkrr, you can import only contacts, but you can do so via CRM, file upload, or manual entry.
  • thinkrr supports .xlsx and .csv file formats up to a maximum of 5MB each, with up to five files uploaded at once.
  • GHL supports only .csv files with a maximum file size of 30MB. Ensure your files are properly formatted before uploading to avoid issues.
  • In thinkrr, check the Contacts page to see newly added records and use the Import History tab inside a campaign to review upload date, file name, records processed, and status.
  • In GHL, you’ll see an import summary before completing the process, and can verify results on the Contacts page.

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Configuration

Required fields are the same across thinkrr and GHL:
  • First Name (required)
  • Last Name (required)
  • Phone number (required, must be North American format)
  • Timezone (required)
Email and Insight are optional. Missing required fields will cause the record to fail import.
A contact will be marked invalid if:
  • It’s a duplicate of an existing record
  • The email is invalid (if provided)
  • The timezone is invalid
  • The phone number is invalid (only North American supported)
  • Required fields (First Name, Last Name, Phone, Timezone) are missing
📞 Phone numbers must be formatted as: 1-XXX-XXX-XXXX or 1 (XXX) XXX-XXXX.
Yes. Both thinkrr and GHL provide options to skip updating empty fields during imports so existing data isn’t overwritten by blanks.

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Usage and Results

Do Not Disturb prevents a contact from being called in future campaigns. It can be set manually by a user (with a reason) or applied automatically by the system when a contact requests not to be called or has been attempted more than 10 times without answering. D&D contacts are skipped in campaigns and no minutes are consumed.
Yes. You can add any phone number to a block list to prevent it from connecting to your inbound agents. Blocked callers will hear a system message and will not be connected. This helps protect your minutes from spam or unwanted calls.
  • In thinkrr, check the status section after uploading. Failed contacts can be corrected using the sample file format for reference, then re-uploaded.
  • In GHL, errors are flagged during field mapping or import verification and must be corrected in your CSV before retrying.
Yes, GHL allows you to:
  • Add imported contacts to Smart Lists
  • Assign tags
  • Include them in existing published workflows during the import process
thinkrr does not support adding contacts directly into workflows during import.
Yes. In GHL, you can apply filters to your contact list before exporting. Select the filtered contacts and click Export Contacts.
thinkrr does not currently support contact export.
For additional questions or guidance, try using our Virtual Support Agent ! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support. If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.