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Overview

The Thinkrr Support Agent is a virtual AI-powered assistant designed to provide instant support for common questions and issues related to Thinkrr products and services. It can help with onboarding, features, troubleshooting, pricing, and plan details, all through a voice-enabled conversation. In addition to answering questions, the Support Agent can now work directly with our support ticketing system. It can find a user, create new tickets, look up existing tickets, read back public updates, and add new information to open tickets. It also follows structured flows for cancellation and retention requests so that important issues are routed correctly. Before submitting a support ticket manually, we recommend chatting with the Support Agent. It is free, fast, and always available. To get started, visit the Thinkrr support page and ensure your microphone is enabled. The AI Agent will listen and respond in real time, so there is no need to type or wait for human intervention.

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Details

The Support Agent can assist with the following topics:
  • Features - Get detailed information on product capabilities and how to use them.
  • Onboarding - Step-by-step guidance for new users setting up Thinkrr for the first time.
  • Troubleshooting - Immediate help diagnosing and resolving common issues where possible.
  • Pricing - Answers to frequently asked questions about costs, billing cycles, and upgrades.
  • Plan Details - Understand the differences between subscription tiers and what is included in each.
  • Ticket Support - Create new support tickets, check status on existing ones, and add extra information when needed.
  • Retention and Cancellation - Handle cancellation style requests in a structured way and route them for follow up.
How to use the Support Agent: 7 1supportai Pn
  • Enable microphone and browser permissions if needed.
  • Click on the circular icon containing the headphone symbol.
  • Speak your question clearly. The AI will respond instantly.

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Support Agent Capabilities

The Thinkrr Support Agent now connects to the support backend to help users do more than just ask questions. It can perform a set of support actions that mirror what a human agent would usually need to do.

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1. Find an existing user

When you provide your email address or phone number, the Support Agent can look up your contact record in the support system. This helps it:
  • Confirm that it is speaking to the right person.
  • Locate your related tickets.
  • Avoid creating duplicate tickets for the same issue.
If the agent cannot find a matching contact, it will let you know and guide you through what is possible next.

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2. Create a support ticket

If the issue cannot be resolved through simple troubleshooting, the agent can create a support ticket on your behalf. During this flow the agent will:
  • Ask for the email or phone number that should be linked to the ticket.
  • Collect a clear description of the problem in your own words.
  • Ask follow up questions if needed so the ticket has enough context.
  • Submit the ticket into the support system with a subject and description that reflect the issue.
This removes the need to fill out separate forms or write long emails. The information you tell the agent becomes the content of the ticket.

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3. Check ticket status and read public updates

You can ask the Support Agent for the status of an existing ticket. Once it finds you and your tickets, it can:
  • List open or recent tickets associated with your contact.
  • Tell you the current status of a specific ticket.
  • Read back the latest public notes that the support team has added.
This is useful when you want an update but do not want to send follow up messages or search through email threads.

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4. Add information to an existing ticket

If you forgot to include something or have new information about an issue, you can ask the Support Agent to add it to your ticket. The agent will:
  • Identify which ticket you are talking about, either by ticket reference or by confirming from a list of recent tickets.
  • Collect the new details you want to add.
  • Append those details to the existing ticket as an additional note, instead of opening a new ticket for the same problem.
If your request is clearly related to a ticket that is already open, the agent will prefer to update that ticket so that the context stays in one place.

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5. Troubleshoot common issues

For many frequently reported issues, the Support Agent can walk you through standard troubleshooting steps directly in the conversation, for example:
  • Clarifying where to find a setting or option.
  • Explaining how to complete a configuration step.
  • Guiding you through basic checks before a ticket is created.
If the steps do not resolve the issue, the agent can move straight into ticket creation with the context it just gathered.

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6. Plan information and subscription questions

The Support Agent can answer high level questions about:
  • Available plans and what they include at a feature level.
  • Basic differences between tiers.
  • Where to manage your subscription inside the product.
If your question requires account specific changes, detailed billing adjustments, or anything that needs a human review, the agent will guide you to open a ticket so the support team can handle it.

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7. Retention and cancellation style requests

If you say you want to cancel or are considering canceling, the agent follows a more structured flow. It can:
  • Clarify what you are trying to change or cancel.
  • Provide relevant information that might help resolve the concern.
  • Capture the reason for the cancellation style request.
  • Create or update a ticket so the support team can follow up with the right priority.
This ensures that cancellation related conversations are recorded clearly and do not get treated like a generic support question.

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Configuration

There is no installation or technical setup required to use the Support Agent. Simply:
  • Open the Thinkrr support page.
  • Allow microphone access when prompted by your browser.
  • Begin speaking to ask your question or describe your issue.
For any ticket related flows, you will be asked to provide contact details such as an email address or phone number. This is required so that tickets and updates can be linked to the correct user. For the best experience, use a supported browser (Chrome, Edge, Safari) and ensure your internet connection is stable.

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Usage and Results

  • Real time responses: The AI provides immediate answers to most support related queries.
  • Ticket creation: When an issue cannot be solved directly, the agent can create a support ticket with the information gathered in the conversation.
  • Ticket status updates: Users can request the status of existing tickets and hear the latest public notes without needing to email support.
  • Ticket updates: Additional context can be added to an open ticket, keeping all information in one place for the support team.
  • Guided troubleshooting: For common problems, the agent provides step by step guidance before escalating.
  • Retention routing: Cancellation style requests follow a structured path so that they are handled with proper attention.
  • No delays or wait times: Get help instantly without needing to wait in a queue for a human agent.
  • Streamlined experience: Ideal for quick questions and guided flows without leaving the website.
  • Escalation path: For more advanced issues, the AI can guide users to submit a ticket or contact human support.

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FAQs and Troubleshooting

No. The AI is voice enabled. Just ensure your microphone is active and start speaking.
The agent is equipped to handle most product related questions, including setup, features, integrations, troubleshooting, pricing, and plan details. It can also help create and update support tickets when needed.
Yes. The agent can look up tickets associated with your contact details, read the latest public notes, and add new information to an open ticket if you provide extra context.
The agent will follow a structured flow to understand what you want to cancel, provide relevant information, and create or update a ticket so the support team can follow up on the request.
If your issue is more complex or requires personalized support, such as billing changes, technical bugs, or account specific adjustments, the agent will guide you to submit a support ticket or contact our team directly.
Yes. The Thinkrr Support Agent is always online and ready to help at any time.
For additional assistance or to report issues with the Support Agent, please contact our support team directly. If the Support Agent is unable to resolve your request, you can: