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Overview

Linking your account, setting up actions and triggers, and capturing all the call data for your own workflows and automations is simple. This guide shows you where to connect GoHighLevel inside thinkrr, how CRM sync settings work, and how to use thinkrr directly inside GHL workflows.

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Terms & Definitions

  • GoHighLevel – A CRM platform used to manage contacts, workflows, automations, pipelines, and client accounts.
  • Snapshot – A reusable package of CRM workflows, automations, fields, and configuration that can be installed into sub-accounts.
  • Primary Account – The main agency-level operating account that has access to workflows, snapshots, and all client sub-accounts.
  • Secondary Account – A client sub-account inside GoHighLevel, typically managed through the Primary Account.
  • Location ID – A unique identifier associated with each GHL account, used when linking it to thinkrr.
  • Calendar ID – A unique identifier tied to a specific GHL calendar, required for scheduling actions inside thinkrr.

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Details

thinkrr Voice AI connects directly with GoHighLevel so you can automate calls, capture call data, and trigger workflows inside your CRM without complicated setup.

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Connecting GoHighLevel to thinkrr

Your CRM connection is managed directly inside your thinkrr Profile Settings.
1

Open Profile Settings

  • Scroll to the bottom of the left-hand sidebar in thinkrr.
  • Hover over your account name.
  • Click Profile Settings.
2

Go to Integrations

  • Inside Profile Settings, open the Integrations tab.
  • This section displays all connected apps and automation tools.
3

Connect your GoHighLevel CRM

  • Inside this tab you will see options to connect apps, setup API Keys and Webhooks for automation tools and check connected services.
  • Under CRM Settings, click Connect.
  • Log in to your GoHighLevel account when prompted.
⚠️ Important Agencies must connect using their Primary Agency Account in GoHighLevel, the main account that holds the agency overview. This account must have access to workflows, snapshots, and client sub-accounts. Do not connect an individual client sub-account here. Business plan users don’t have a GoHighLevel agency account. Connect the GoHighLevel account where you build your automations.
4

Confirm connection status

  • Once connected, the Integration Status will display as Connected.

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CRM Integration Settings

After connecting, you can control how thinkrr syncs CRM data.

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Sync Settings

  • Sync Contacts
    • Automatically creates contacts inside GoHighLevel when inbound or outbound calls occur.
    • Contacts are only created if they do not already exist.
    • Existing CRM records are never overwritten or removed.
  • Sync Notes
    • Automatically attaches call notes to the matching contact.
    • Notes include structured call details for follow-up and tracking.

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thinkrr in GHL

Using thinkrr inside GoHighLevel is done directly through the workflow builder.
1

Install thinkrr from the App Marketplace

  • In GoHighLevel, open App Marketplace.
  • Search for thinkrr Voice AI.
  • Click Install.
2

Use thinkrr Actions inside workflows

  • Inside a workflow, click the + Add Action button.
  • Select AI Voice Studio Smart Call.
  • Choose the Project and Campaign you want the call to run from.
3

Use thinkrr Triggers inside workflows

  • Click Add New Trigger.
  • Select AI Voice Studio Smart Trigger.
  • Filter by call status such as Meeting Booked, or by outcome, campaign name, or project name.
For details on Smart Call and Smart Trigger, including premium action behavior, see Smart Actions & Triggers.

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FAQs & Troubleshooting

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General Questions

The integration allows you to run thinkrr Voice AI directly inside GoHighLevel workflows, automate calls, and sync call outcomes back into your CRM.
Agencies must connect their Primary Agency Account. This ensures access to workflows, snapshots, and all sub-accounts. Business plan users don’t have a GoHighLevel agency account and connect the account where they build their automations.
Yes. thinkrr can be installed across agency and client environments.

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Configuration

Sync Contacts creates a CRM contact automatically when a call occurs, as long as that contact does not already exist in GoHighLevel.
Sync Notes attaches structured call notes to the matching CRM contact after inbound or outbound calls.
Open Profile Settings → Integrations → CRM Settings, then use the three-dot menu to access CRM Integration Settings.

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Usage and Results

Add the AI Voice Studio Smart Call action inside any workflow step and choose the project and campaign to call from.
Use the AI Voice Studio Smart Trigger, then apply filters and workflow logic based on call status, outcome, campaign, or project.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support. If you still need assistance, visit our support site at help.thinkrr.ai or contact our team directly at hello@thinkrr.ai.