` is rendered in the DOM.
After confirming the widget container is present in the DOM, manually trigger the widget scan using:
```javascript theme={null}
window.widgetLib.scanWidgets();
```
In React apps, calling this inside a `useEffect()` hook after the component mounts typically resolves the issue.
### General Questions
The AI Web Widget is an embedded digital assistant that lives directly on your website. It allows visitors to engage with your trained inbound AI agent through a chat-like experience, helping them ask questions, book appointments, or request callbacks—all without leaving your site.
The Web Widget can be configured as embedded or overlay. Embedded mode integrates directly within your page layout, while overlay mode floats on top of your content.
### Configuration
During widget configuration, you must enter the domain(s) where you want the Web Widget to appear. This ensures that the widget only renders on authorized websites and prevents unauthorized use.
If your website domain is not properly whitelisted, the widget will not load or display on your site. Make sure to enter the correct domain(s) in the widget configuration panel before deploying the snippet.
The widget appearance can be customized through the configuration panel. You can adjust:
* Widget size (small, medium, large)
* Theme (Light or Dark)
* Idle and Speaking visuals
* Agent faces or built-in icons
* Custom image uploads
* Placement (Embedded or Overlay)
* After Call recap display
### Usage and Results
In most cases, this means your account has **no available credits**.
The Web Widget uses the same credit balance as inbound phone calls. If your balance is empty, the widget may appear visually but will not respond or speak.
**How to fix it:**
* Go to **Profile Settings > Billing**
* Add credits to your account
* Confirm credits are available
No redeploy or code changes are required. Once credits are added, the widget will begin working automatically.
Once configuration is complete, thinkrr generates a code snippet. You must paste this snippet directly into the HTML of your website where you want the widget to appear. Placement guidance for specific platforms like Wix, GHL, WordPress, Shopify, and others is provided in this guide.
Yes. The AI Web Widget is responsive and designed to work across desktop, tablet, and mobile devices, ensuring a consistent experience for all users.
Due to how Wix handles domain sandboxing, the widget may not render properly in the Wix Editor or Preview mode. To resolve this:
* Temporarily whitelist **filesusr.com** in your widget settings.
* Remove **filesusr.com** from the whitelist after your site is published to maintain security.
***
For additional questions or guidance, use our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent), available 24/7 at [thinkrr.ai/support](https://thinkrr.ai/support).
If you need further assistance, visit our help site at [help.thinkrr.ai](http://help.thinkrr.ai) or submit a [Support Ticket](/support-resources/support-channels/Support-Ticket-System). You can also reach us directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Scheduling Calls
Source: https://docs.thinkrr.ai/guides/usage/outbound-calling/Call-Scheduling
Learn how to schedule calls in both thinkrr and GHL, using campaign settings and workflow automation.
## Overview
Scheduling a call is one of the features within your campaign settings that allows customizable dates and additional planning when deploying your outbound projects. Since the scheduling option exists within campaign settings, you can have the same project running under different campaigns, each with its own timing.
If you want to learn how to create and manage outbound projects, visit the **"Creating an Outbound Project"** section. For campaign features and setup, refer to the **"Project Campaigns"** section.
## How to Schedule a Call
* From the Home screen, either:
* Click **Add New Project** to create a new outbound project, or
* Select an existing outbound project from your list.
![Projectnew1]()
* Once opened, you’ll be inside the project workspace.
* Inside the project, click the **Project Campaigns** tab.
* This is where all campaigns for the project are created and managed.
![Projectnew5]()
* Either:
* Click **Create Campaign** to add a new campaign, or
* Click an existing campaign to edit it.
![Newcamp]()
* Opening a campaign takes you into the **campaign workspace**, which includes:
* **Campaign Configuration**
* **Contacts**
* **Knowledge Packs**
These tabs allow you to override project-level settings and define which contacts the campaign will call.
* From inside the campaign workspace, click **Campaign Settings** in the top-right corner.
![Campset]()
* This opens the Campaign Settings panel, which contains four tabs:
* **Core Settings** – agent identity and voice selection
* **Scheduling** – when and how long calls should run
* **Call Settings** – call behavior and handling rules
* **Voice Settings** – responsiveness and interruption behavior
* Click the **Scheduling** tab inside Campaign Settings.
![Scheduling]()
* Under **When?**:
* Select '**In Future'**
* Choose a start date from the calendar
![Csetfive Pn]()
* Select a start time using the clock picker.
![Csetsix Pn]()
![Csetseven Pn]()
* Under **How Long**:
* Define how long the campaign should run (hours, days, or months)
* Under **How Often**:
* Define how frequently calls should occur
![Panelone Pn]()
![Paneltwoo Pn]()
**Example:**
* Run daily for 2 months starting on May 1st at 8:00 AM.
![Twomonths Pn]()
* After scheduling:
* Close Campaign Settings
* Return to the campaign view
* Click **Execute** to start the campaign based on the defined schedule
## Scheduling Calls in GHL
* Go to the **Automations** tab in your GHL account.
* Either:
* Click **Create Workflow** to make a new one, or
* Select an existing workflow that includes a **Dynamic Outbound Call**.
* For manual execution:
* Ensure the workflow does **not** have a trigger.
* Make sure the workflow is **Published**, not in Draft mode.
* To publish:
* Click the **three dots** icon on the workflow.
* Select **Publish Workflow** from the dropdown menu.
* If you’re unsure how to set this up, refer to: [**Integrations with GHL**](/Integration-With-GHL-4d0c65d7e323414997e27fdc7c9403a1) > **thinkrr in GHL**
![Ghlstart Pn]()
* Navigate to the **Contacts** section in GHL.
* Select the contacts you want to include in the outbound project.
* Click **Add to Automation**.
* In the **Add to Automation** window:
* Select the desired **Published Workflow** from the list.
* Choose how to add the contacts:
* **Add All at Scheduled Time**:
* Allows you to define a start date and time.
* Optionally, fill out the **Action Description** field.
* **Add in Drip Mode** (for large volumes):
* Includes all options above, plus:
* **Batch Quantity** – how many contacts to call per batch.
* **Repeat After** – time delay between batches.
* **Send On** – days of the week to process batches.
* **Process Between** – define a time range for calling.
![Ghlmid Pn]()
* After scheduling your contacts:
* Click **Add to Automation** to confirm.
* You will be redirected back to the **Contacts** section under the **Bulk Actions** tab.
* Here, you can:
* Monitor the status of the bulk action.
* Check whether contacts were successfully added to the workflow.
* Verify execution times and resolve any issues if needed.
![Bulkactions Pn]()
## Additional Scheduling Considerations
Effective call scheduling goes beyond simply selecting a time and date, it requires aligning system settings with real-world outreach strategy. Regardless of whether you're using thinkrr's campaign settings or GHL's workflow automations, a few strategic considerations can significantly impact results.
* **Time Zone Awareness**: Always schedule calls according to the time zone of your target audience. Misalignment here can lead to missed calls or low engagement.
* **Client Availability**: Consider when your ideal customers are most likely to answer. For B2B, weekday mornings may perform better; for B2C, evenings or weekends might be ideal.
* **System Load Management**: When scheduling high-volume campaigns, spread out calls using frequency or batch pacing settings to avoid system overload or delivery issues.
* **Platform-Specific Timing Logic**: In thinkrr, scheduling is handled within each campaign's configuration. In GHL, Drip Mode allows finer control over frequency, days, and call time windows.
* **Edit Limitations**: Once a schedule is active (e.g., campaigns are executed or contacts are added to automation), most platforms lock those parameters. Plan carefully before launching.
By planning your campaign timing thoughtfully and configuring platform tools correctly, you can improve connection rates, reduce retries, and maintain a smooth user experience across outbound projects.
## FAQs & Troubleshooting
### General Questions
Scheduling in GHL relies on defining the start date, time, and frequency (e.g., daily, weekly) when enrolling contacts into a published workflow. You can adjust batch sizes and scheduling windows using Drip Mode for large volumes.
No, once contacts are enrolled and scheduled, the campaign will execute as defined in the workflow. You cannot modify the schedule for contacts already in the queue.
### Configuration
Modifications to a workflow after contacts are added will not affect those contacts in the queue. You would need to remove and re-add contacts to apply changes to their schedule.
Scheduling in GHL is subject to system processing limits, especially when working with large batches. It is recommended to monitor workflow performance for large campaigns to ensure smooth execution.
### Usage and Results
Ensure that the workflow is published and that all scheduling parameters (start time, frequency, and batch sizes) are set correctly. Additionally, check if there are any network issues or invalid contact numbers.
You can track the status of scheduled calls within the **Campaign History** or **Call Analytics** sections of the GHL dashboard. Each entry includes the timestamp, scheduled time, status, and related campaign data.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Campaign Statuses
Source: https://docs.thinkrr.ai/guides/usage/outbound-calling/Campaign-Statuses
Definitions for each campaign status in thinkrr. Understand how to interpret the current state of your outbound calling efforts at a glance.
## Overview
Campaign statuses are essential for tracking the performance of each campaign in thinkrr. They allow users to understand the outcomes of their outreach efforts and make data-driven decisions to improve future campaigns. Each status represents a distinct stage in the campaign's lifecycle, from initial engagement to follow-up actions, providing clear insights into how a campaign is progressing and whether further interventions are needed.
## How to Check Your Campaign Status
To access your campaign management and track statuses, follow these steps:
From the **Home** screen, select an existing outbound project.
![Projectnew1]()
Inside the project, click the **Project Campaigns** tab to view all campaigns associated with the project.
![Projectnew5]()
Click the campaign you want to review to open the campaign workspace.
![Newcamp]()
In the campaign view, you can see the campaign’s current **Status** directly in the campaign header and campaign list.
Campaign statuses indicate whether the campaign is **Not Started**, **Started**, **Paused**, **Complete**, or **Ended**, and reflect the overall execution state of the campaign.
## Campaign Statuses
| **Status** | **Description** |
| - | - |
| **Not Started** | The campaign has been created but has not yet begun executing any calls. |
| **Started** | The campaign has been initiated, but no calls have been executed yet. |
| **Complete** | The campaign has finished executing all scheduled calls successfully. *(Previously called Executed)* |
| **Paused** | The campaign has been temporarily halted, often due to an issue or for review. |
| **Ended** | The campaign was manually stopped before completion. |
## Campaign Considerations
In addition to these statuses, it is important to note how **call connection time** is tracked in thinkrr. Calls that are successfully connected, whether answered or sent to voicemail, will count toward the **Total Time Spent** in the campaign. This includes calls marked as:
* **Completed**
* **No Answer**
* **No Message**
* **Left Message**
Any failed connection, such as **Issue Dialing** or **Failed**, will not count toward the total time spent in the campaign.
Campaign statuses provide valuable feedback for evaluating the overall performance of a campaign and help guide decisions on whether to adjust call frequencies, campaign durations, or engage in additional follow-up efforts, such as scheduling another call or sending an email reminder.
To ensure the success of your campaign, consider the following factors:
* **Campaign Scheduling** – Make sure that your campaign is scheduled to run at optimal times for your target audience.
* **Campaign Review** – Periodically review the status of the campaign to identify any pauses or issues that need to be addressed.
* **Follow-up Actions** – Adjust the next steps based on the campaign’s completion, whether by scheduling additional calls or sending follow-up communications.
***
## FAQs & Troubleshooting
### General Questions
Campaign statuses allow users to track the outcome of every call attempt within a campaign. They help evaluate outreach effectiveness, guide improvements, and determine if follow-up actions such as scheduling another call or sending a message are needed.
Yes. Within the thinkrr dashboard, you can filter your call history or campaign analytics by specific statuses, allowing you to better understand patterns like unanswered calls, failed attempts, or meetings booked.
### Configuration
thinkrr automatically assigns a campaign status based on the outcome of the interaction. For example, if a call reaches voicemail and a message is left, it is marked as **Left Message**. If the user hangs up, it is marked as **User Hung Up**. These assignments require no manual tagging.
Currently, campaign status definitions are standardized across all campaigns to maintain consistency in reporting. Custom logic for status determination is not supported but may be added in future updates.
Only **connected calls** (e.g., Completed, No Answer, No Message, Left Message) count toward the **Total Time Spent** in your campaign and may influence usage or billing metrics depending on your plan. Failed or undelivered calls do not count toward these totals.
### Usage and Results
These typically result from network errors or invalid numbers. Check the phone number formatting and ensure network settings are stable. Reattempting the call at a later time or verifying the contact info is recommended.
If a user requests a callback, the system marks the status as **Callback**. You can view these entries in the call logs and take appropriate action manually or set up a follow-up campaign to automatically retry the call at a later time.
Campaign status logs are accessible via the **Campaign History** or **Call Analytics** sections in the thinkrr dashboard. Each entry includes the timestamp, call duration, status, and relevant AI interaction data.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Creating an Outbound Project
Source: https://docs.thinkrr.ai/guides/usage/outbound-calling/Creating-an-Outbound-Project
Learn how to create and configure an outbound project in your thinkrr account.
## Overview
Outbound projects are how you run AI-powered outbound calls in thinkrr. A project defines how the AI agent should behave, what it should say, and what information it should use during calls.
Projects are built using **Scenarios**, and calls are executed through **Campaigns**. Together, these components allow you to configure agent behavior once, then run multiple targeted calling campaigns using the same foundation.
At a high level:
* **Projects** define the AI agent’s behavior
* **Scenarios** determine which configuration fields are available
* **Campaigns** control who gets called and when
***
## Terms & Definitions
### Project
A project is the core workspace for outbound calling in thinkrr. It contains all scenario-specific configuration fields used to instruct and train the AI agent.
### Scenario
A scenario is a predefined call framework selected from the Scenario Library when creating a project. Each scenario determines the type of call being made and which configuration fields appear in the project.
### Campaign
A campaign is an execution layer inside a project. Campaigns inherit the project’s configuration by default and allow you to control outreach timing, contact lists, and per-campaign overrides.
***
## Creating an Outbound Project
Use the steps below to create an outbound project from scratch.
From the Home screen, click **Add New Project**.
![Projectnew1]()
Choose a **Scenario** from the Scenario Library. Scenarios define the call type and determine which configuration fields you’ll see later.
![Projectnew2]()
Click **Next**, then enter a **Project Name**.\
This name helps you identify the project when managing campaigns and reports.
![Projectnew3]()
After naming the project, you’ll land on the **Project Configuration** tab.
This screen contains all scenario-specific fields used to train and instruct the AI agent. These may include company details, value propositions, objection handling, scheduling information, voicemail messaging, and more, depending on the scenario.
Each project includes three main tabs:
**Project Configuration**\
This is where you define how the AI agent should behave. These settings act as the baseline for all campaigns created under the project.
![Projectnew4]()
**Project Campaigns**\
This tab is where you create and manage campaigns that execute outbound calls using the project’s configuration.
![Projectnew5]()
**Knowledge Packs**\
This optional tab allows you to attach structured knowledge that the AI agent can reference during calls.
![Projectnew6]()
Campaigns run outbound calls using your project’s configuration. They inherit all project settings by default and allow you to segment audiences, control timing, and run multiple campaigns from the same project.
At this level, you only need to know that campaigns exist and are managed inside the **Project Campaigns** tab.
![Campaign1]()
If you want a full walkthrough of creating, configuring, and scheduling campaigns, see [**Project Campaigns**](/guides/usage/outbound-calling/Project-Campaigns).
***
## What’s Next
After creating your outbound project, you can:
* Create and manage campaigns in [**Project Campaigns**](/guides/usage/outbound-calling/Project-Campaigns)
* Configure scheduling and execution timing
* Explore scenario-specific configuration guides for deeper customization
***
## FAQs & Troubleshooting
### General Questions
A **Project** defines how the AI agent behaves and what it says.\
A **Campaign** controls who gets called and when, using the project’s configuration as its foundation.
Yes. You can create multiple campaigns under a single project. Each campaign can target different contacts or run on different schedules while sharing the same project setup.
Campaigns inherit project settings by default, but campaign-level overrides may remain unchanged. Review campaign configurations after making major project edits.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent), available 24/7 at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [**Support Ticket**](/support-resources/support-channels/Support-Ticket-System) or contact our team at [**hello@thinkrr.ai**](mailto:hello@thinkrr.ai).
# Project Campaigns
Source: https://docs.thinkrr.ai/guides/usage/outbound-calling/Project-Campaigns
Learn how to create, configure, and manage campaigns inside an outbound project in thinkrr.
## Overview
Campaigns are how outbound calls are executed in thinkrr. While a **Project** defines how the AI agent behaves, a **Campaign** controls who gets called, when calls happen, and how outreach is structured for a specific audience.
You can run multiple campaigns under a single project to segment contacts, test different approaches, or schedule calls at different times, all while using the same underlying project configuration.
***
## Terms & Definitions
### Campaign
A campaign is an execution layer within a project. It inherits the project’s configuration by default and allows campaign-specific overrides, scheduling, and contact selection.
### Campaign Configuration
The main workspace for a campaign. This is where you customize scenario fields, manage contacts, and assign campaign-level Knowledge Packs.
### Campaign Settings
A settings panel used to control agent identity, scheduling, call behavior, and voice behavior for a campaign.
***
## Accessing Project Campaigns
To manage campaigns, start from an existing outbound project.
From the Home screen, select an existing outbound project.
Click the **Project Campaigns** tab to view all campaigns associated with the project.
* Click **Create Campaign** to add a new campaign, or
* Click an existing campaign to edit it.
***
## Campaign Workspace Overview
When you open a campaign, you’ll see three main tabs.
### Campaign Configuration
This tab contains the same configurable fields found at the project level.
* Campaigns inherit all project configuration by default
* Fields can be overridden to tailor messaging for a specific audience
* Changes here affect only this campaign
### Credits & Model Tier Selection
At the top of the **Campaign Configuration** screen, next to the campaign name, you’ll see:
* **Estimated credits per minute:** An estimate of how many credits the campaign consumes for each minute of calling, based on how it is configured. Click it to open **What’s Driving This Estimate**, which breaks the estimate down into **Agent Model**, **Voice**, and **Agent Training**. Actual consumption depends on what happens during each call.
* **Available credits:** Your current credit balance.
* **Using:** The model tier this campaign runs on. Click **Manage** to change it.
Click **Manage** to open **Select Agent Model Tier** and choose the tier this campaign uses:
* **Automatic** – The default. Uses different models dynamically based on your current credit balance, and switches to Basic when your remaining credits drop below a set percentage to extend runtime and conserve credits.
* **Basic** – Reliable and efficient for shorter, linear conversations.
* **Premium** – Deeper reasoning built for longer, more complex conversations.
Campaign calls consume subscription credits first, then purchased credits. For details on credit types and consumption order, see [**Credit Pricing**](/guides/consumption/minutes-management/Minute-Pricing-and-Discount).
* If your balance drops below the minimum required to continue calling, affected campaigns are paused automatically.
* A warning banner appears across the app when one or more campaigns become inactive due to low balance.
* Click **Recharge** from the banner to open the recharge flow.
* Select the credit package you want to buy: **\$25**, **\$50**, **\$100**, or **\$200**.
* After recharging, choose which paused campaigns you want to resume.
To avoid campaigns pausing, turn on auto-recharge. See [**Auto-Recharge & Auto Allocation**](/guides/consumption/minutes-management/Auto-Recharge-and-Auto-Allocation).
***
### Contacts
Use this tab to define who the campaign will call.
You can:
* Import contacts from your connected CRM
* Upload contacts via CSV
* Add contacts manually
***
### Knowledge Packs
Campaign-level Knowledge Packs allow you to attach or override knowledge specifically for this campaign.
* Inherits project-level Knowledge Packs by default
* Can be customized for campaign-specific context
***
## Campaign Settings
From within the campaign workspace, click **Campaign Settings** in the top-right corner to open the settings panel.
The Campaign Settings panel is organized into four tabs.
***
### Core Settings
Use this tab to define the AI agent’s identity and core behavior for the campaign.
You can configure:
* Agent name
* Phone number to call from
* Leave voicemail toggle
* Language
* Ethnicity
* Voice selection
***
### Scheduling
This tab controls when and how long the campaign runs.
You can configure:
* Campaign duration (number + unit: hours, days, or months)
* Frequency (hourly, daily, monthly)
* Start time (now or scheduled for the future)
* Scheduling windows using the same interaction fields as before
For advanced scheduling strategies, see [**Scheduling Calls**](/Scheduling-Calls).
***
### Call Settings
This tab controls how calls are handled during execution.
Options include:
* Noise isolation toggle
* Maximum call duration
* End call on silence after a defined number of minutes
* Background noise selection
***
### Voice Settings
This tab controls conversational behavior.
You can adjust:
* Loudness level (volume slider)
* Responsiveness (low or high)
* Interruption sensitivity (low or high)
***
## Executing and Managing Campaigns
Once a campaign is configured:
* Add contacts in the **Contacts** tab
* Review settings
* Click **Execute** to start the campaign
Campaigns can be paused, duplicated, edited, or deleted at any time from the Project Campaigns view.
***
## FAQs & Troubleshooting
### General Questions
Campaigns control execution. They determine who gets called, when calls occur, and allow you to run multiple outreach strategies from a single project.
Yes. You can create multiple campaigns under the same project to segment contacts, test messaging, or schedule outreach differently.
### Configuration
Yes. Campaigns can be edited at any time. Changes apply based on the campaign’s current state and execution timing.
Campaign Configuration controls scenario-specific fields and campaign overrides.
Campaign Settings control scheduling, call behavior, and voice behavior.
### Usage and Results
Campaign status, call outcomes, and execution details are visible directly from the project dashboard and campaign list.
Yes. Campaigns can be paused or ended at any time without affecting other campaigns in the project.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Scenarios Overview
Source: https://docs.thinkrr.ai/guides/usage/outbound-calling/Scenarios-Overview
The thinkrr platform offers powerful tools, called scenarios, used for managing AI Voice Calling outbound projects, seamlessly integrating with **thinkrr CRM** (our tailored version of GHL) and supporting agency users working with their own versions of GHL.
## Overview
It enables users to trigger AI-driven voice calls through **Dynamic Outbound Call** actions and automate workflows using **Contact Called** triggers. With **Call Status Filters**, users can tailor workflows based on call outcomes, and **Payload Values** provide scenario-specific data for further automation and reporting.
This guide combines all the essential details for setting up outbound projects, using call status filters, and accessing payload values in workflows.
## Terms & Definitions
| **Term** | **Definition** |
| - | - |
| **thinkrr Platform** | A software platform for managing AI Voice Calling scenarios. |
| **Outbound Project** | A project within thinkrr defining the configuration of AI voice calls for specific use cases. |
| **Scenario** | Pre-defined templates in thinkrr tailored to specific needs, such as Event Follow-up Scheduler or Proactive Recruitment Outreach. |
| **thinkrr CRM** | A tailored version of GHL designed for our business users. |
| **Agency Users** | Users working with their own versions of GHL for CRM and marketing automation workflows. |
| **Dynamic Outbound Call** | A GHL/thinkrr CRM automation action that triggers an outbound call in thinkrr using a selected scenario. |
| **Contact Called** | A GHL/thinkrr CRM automation trigger that activates based on call outcomes in thinkrr. |
| **Call Status Filters** | Filters applied to the Contact Called trigger to segment actions based on call outcomes. |
| **Payload Values** | Scenario-specific data accessible at the contact level, such as timestamps, transcripts, or call outcomes. |
## Scenarios
## Details
### 1. Creating Outbound Projects in thinkrr
Outbound projects are created from the Home screen and serve as the foundation for all outbound calling activity. Each project is built using a selected **Scenario**, which determines the configuration fields available for training the AI agent.
From the Home screen, click **Add New Project** to create a new outbound project.
![Projectnew1]()
Select a **Scenario** from the Scenario Library.\
Scenarios define the call type and which configuration fields will be available.
![Projectnew2]()
Click **Next**, then enter a **Project Name** to create the project.
![Projectnew3]()
After the project is created, you’ll land on the **Project Configuration** tab.\
This tab contains all scenario-specific fields used to train and instruct the AI agent.
![Projectnew4]()
Use the **Project Campaigns** tab to create and manage campaigns that execute outbound calls using the project’s configuration.
![Projectnew5]()
For a full walkthrough of campaign creation, configuration, and scheduling, see [**Project Campaigns**](/project-campaigns).
### 2. Using thinkrr with thinkrr CRM/GHL Automations
**Dynamic Outbound Call:**
Create a new automation in thinkrr CRM/GHL.
Add the **Dynamic Outbound Call** action to your workflow.
Map the contact fields (e.g., phone number, name, email) to thinkrr’s project configurations.
Publish the automation to enable outbound calls.
**Contact Called Trigger:**
Add the **Contact Called** trigger to your automation.
Use **Call Status Filters** to define actions based on call outcomes (see table below for available filters).
### 3. Call Status Filters
| **Call Status** | **Description** |
| - | - |
| Issue Dialling Number | Triggered when the system encounters a problem while dialling the contact's phone number. |
| Meeting Booked | Triggered when the call results in successfully scheduling a meeting with the contact. |
| No Answer | Triggered when the call is not answered by the contact. |
| User Hung Up | Triggered when the contact disconnects the call before completing the interaction. |
| Voicemail with Message | Triggered when the call is forwarded to voicemail and a message is left. |
| Voicemail with No Message | Triggered when the call is forwarded to voicemail, but no message is recorded. |
### 4. Understanding Payload Values
Payload values provide additional data from thinkrr calls and are accessible as custom values in thinkrr CRM/GHL workflows. These values vary by scenario and can be used to automate further actions or update contact records.
**Accessing Payload Values**
In your automation, select **Update Contact Field** or another action.
Click the text field to access the dropdown menu of available custom values.
Navigate to **thinkrr Voice AI > Contact Called** to view associated payload values.
Select the desired value to populate a contact record or process in your workflow.
**Examples of Payload Values**
| **Payload Value** | **Description** |
| - | - |
| Start Time | The exact timestamp when the call started |
| End Time | The exact timestamp when the call ended |
| Transcript | The transcript of the conversation, if available |
| Call Status | The final status of the call (e.g., Meeting Booked, No Answer) |
| Meeting Location | The location of the scheduled meeting (e.g., Virtual or Physical) |
| Appointment Date | The date and time of the scheduled meeting |
| Recording URL | A link to the recording of the call, if applicable |
| Call Sentiment | Sentiment analysis of the conversation, such as Positive, Neutral, or Negative |
### 5. Customising Workflows with Payload Values
Payload values in thinkrr workflows can be used to store important information, such as call transcripts, call start and end times, or meeting details. These values can then be processed further within automations or workflows in thinkrr CRM/GHL. By combining **Call Status Filters** with payload values, you can build highly dynamic and advanced workflows. Below are some practical ways to use payload values in your workflows:
**Using Call Status Filters**
Call Status Filters in the **Contact Called** trigger allow you to define different paths in your workflow based on the call outcome. For example:
* **Meeting Booked**: Automatically update the contact’s status and send an email confirmation with meeting details.
* **No Answer**: Tag the contact for a follow-up attempt or schedule a reminder call.
* **Voicemail with Message**: Notify your team with a summary of the voicemail or store it in the contact record.
**Storing and Using Payload Values**
1. **Storing Payload Data**:
* Update a **Contact Field** to save payload data, such as transcripts, meeting locations, or appointment details, into contact records or custom fields.
* This allows you to retain critical data for further actions or reporting.
1. **Post-Processing with Custom Values**:
* Store a call transcript or other payload value into a custom value in the workflow.
* Use this custom value in advanced actions, such as:
* Sending the transcript to a **ChatGPT custom action** to generate insights or summaries.
* Creating automated follow-up tasks based on the tone or sentiment of the call (e.g., if sentiment = negative, assign a priority follow-up task).
1. **Dynamic Workflow Examples**:
* **ChatGPT Integration**: Save the call transcript as a custom value, then pass it to a ChatGPT action to summarize the call or draft a follow-up email based on the conversation.
* **Sentiment-Based Actions**: Use the **Call Sentiment** payload value to segment your workflow. For instance:
* If **Call Sentiment = Negative**, tag the contact as “Needs Attention” and alert the support team.
* If **Call Sentiment = Positive**, schedule a follow-up meeting to build on the positive interaction.
* **Meeting Confirmation Emails**: Automatically pull meeting details (e.g., date, time, location) from the payload values and include them in an email template to the contact.
1. **Advanced Use Cases**:
* **Pipeline Management**: Use the **Meeting Booked** status to trigger movement in your sales pipeline stages.
* **Recording Access**: Store the **Recording URL** as part of the contact record, enabling easy access for future reference or quality control.
* **Custom Reporting**: Save values like **Call Status**, **Transcript**, and **Sentiment** into custom fields for detailed reporting or analysis.
By combining **Call Status Filters** with **Payload Values**, you can automate sophisticated workflows that store, process, and act on call data in real time. These capabilities ensure your workflows are efficient, adaptable, and capable of handling complex business requirements.
## FAQs & Troubleshooting
A: Currently, projects created in thinkrr do not automatically sync with thinkrr CRM/GHL workflows. For a project to be used in a thinkrr CRM/GHL workflow, you must manually set it up as a **Dynamic Outbound Call** action within the workflow. Additionally, configurations set in thinkrr (e.g., greeting scripts, meeting details) do not sync with thinkrr CRM/GHL and must be manually mirrored in your workflows.
However, **all Call History from thinkrr is synced back into the platform**, allowing you to review call details, listen to recordings, and access transcripts directly within thinkrr. This ensures that even though configurations are not synced, you have a complete history of all interactions for reference.
A: The Payload Values available depend on the scenario you’ve selected in thinkrr. To check, open your workflow in thinkrr CRM/GHL and select an action like **Update Contact Field** (the tag icon inside the action). Navigate to **thinkrr Voice AI > Contact Called** to view the list of available values. Review the dropdown to understand what you can process, such as transcripts, meeting details, or sentiment.
Also refer to the documentation for each scenario for further details.
A: If a Dynamic Outbound Call fails to execute, check the following:
* Ensure that the contact’s phone number is valid and formatted correctly.
* Verify that the thinkrr project linked to the action is active and properly configured.
* Review the **Execution Logs** inside the workflow for details about the error.
* Confirm that your thinkrr CRM/GHL automation is published and the action is correctly set up.
If the issue persists, contact our support team at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
A: Yes, you can. Use the **Contact Called** trigger in thinkrr CRM/GHL workflows and apply **Call Status Filters** to segment actions. For example, you could trigger:
* A workflow to send an email confirmation if the status is **Meeting Booked**.
* Another workflow to schedule a follow-up attempt for **No Answer**.
By combining multiple workflows, you can tailor outcomes to fit your needs.
A: Yes! thinkrr provides a **Call Sentiment** payload value that can be used in workflows. For example:
* If sentiment is **Positive**, you could move the contact to a “Hot Lead” stage in your pipeline.
* If sentiment is **Negative**, you could tag the contact for a priority follow-up or escalate the case to a team member.
This allows for advanced sentiment-based automations to improve your contact handling.
A: For **No Answer**:
* Use the **Contact Called** trigger with the **No Answer** filter to tag the contact for a follow-up attempt or schedule a reminder call.
For **Voicemail**:
* If a message was left, store the voicemail transcript with the contact, either in a custom field or within the Notes.
* If no message was left, tag the contact to prioritise another call attempt during a more optimal time.
Efficiently handling these statuses ensures no leads slip through the cracks.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Management & Assignment
Source: https://docs.thinkrr.ai/guides/usage/phone-numbers/Management-and-Assignment
How to create, assign, manage, and configure phone numbers inside thinkrr for both inbound agents and outbound campaigns.
## Overview
The thinkrr Voice AI platform provides flexibility for managing phone numbers across inbound agents, outbound campaigns, and global communication strategies. There are three ways to add a phone number to your account:
1. **Create a new phone number directly in thinkrr** — Purchase a Twilio-based number through the platform by selecting a country and area code.
2. **Import a number from Twilio** — Bring in a phone number you already own in your Twilio account.
3. **Import your own existing phone number** — Bring any phone number you already own into thinkrr for use with outbound calls. This lets you use a familiar number your contacts already recognize, without needing a Twilio account.
Every phone number uses one phone number slot, however it is added. Once added, numbers can be assigned to agents and campaigns as needed.
> ⚠️ **Important:**\
> thinkrr phone numbers are separate from GoHighLevel (GHL) phone numbers. They are not interchangeable.
>
> * Phone numbers must first be created inside thinkrr for each sub-account.
> * Once registered or imported in thinkrr, those numbers will automatically appear as available options inside GHL workflows (when properly linked via sub-accounts).
> * You cannot register a GHL-native number and expect it to appear inside thinkrr.
> * Twilio numbers cannot be imported twice (e.g., one in thinkrr and one in GHL or vice-versa).
***
## Adding New Phone Numbers - thinkrr Native
When first setting up your thinkrr account or when adding additional numbers later, you can register new phone numbers directly from thinkrr.
* Each thinkrr account includes one free phone number.
* Additional numbers can be created any time.
### Phone Setup Wizard
* Accessed during initial onboarding or anytime via your thinkrr dashboard **Phone Numbers → Setup Phone Number**.
* In the wizard:
1. **Choose a Country** — US or Canada.
2. **Enter an Area Code** — Input your desired area code.
3. **Select a Phone Number** — Pick from the list of available numbers matching your area code.
* If no numbers are available for your preferred area code, search with nearby or broader regions to find an available number.
### Why Area Codes Matter
**Localized Presence:**\
Matching the area code of your phone number to the geographic region of your audience can increase trust and boost call pickup rates.
* Example: If you're targeting customers in Miami, using a 305 area code will make your calls feel more local and familiar.
**Strategic Outreach:**\
Businesses operating in multiple regions can use unique area codes for each audience, creating a localized strategy for inbound and outbound communications.
***
## Importing Numbers from Twilio
During initial setup or later via the Phone Numbers section, you can import Twilio numbers into thinkrr.
* This allows you to use phone numbers purchased directly from Twilio inside thinkrr.
* Each imported number uses one phone number slot.
**Information Needed to Import Twilio Numbers:**
* Twilio phone number
* Twilio account ID
* Twilio account auth token
**Using Imported Numbers:**
* Once successfully imported, Twilio numbers can:
* Be assigned to **Inbound Agents**
* Serve as the **Call From** number in **Projects** and **Campaigns**
***
## Import Your Own Existing Phone Number
You can bring your own existing phone number into thinkrr for use with outbound calls. This is ideal if you already have a well-known business number that your contacts recognize and trust.
### How to Import Your Own Number
1. Navigate to **Phone Numbers → Setup Phone Number → Use My Existing Phone Number**.
2. Enter the phone number you want to import.
3. A verification call will be placed to the number to confirm ownership.
4. Once verified, the number becomes available in your account.
> ⚠️ **Important:** Imported personal phone numbers can only be used for **outbound calls**. They cannot be assigned to inbound agents.
### Pricing
Importing your own phone number uses one phone number slot. There is no separate import fee, and calls made with the number consume credits the same way as any other call.
***
## Assigning Numbers to Inbound Agents
Phone numbers can be assigned or reassigned to inbound agents easily.
### During Agent Creation
* A phone number must be assigned when first creating the agent.
* If a number is already in use, thinkrr will indicate it.
### Reassigning Existing Agents
* Navigate to the agent, then click **Settings** on the top right of the screen.
* In the **Agent Settings** tab (the first tab), you can update the phone number attached to the agent.
* Save your changes.
> ⚠️ **Note:** Inbound agents require a phone number to exist. If the phone number assigned to an agent is deleted, the agent will also be deleted.
***
## Assigning Numbers to Outbound Campaigns
* Navigate to the **Campaign View** inside one of your [**outbound projects**](/Projects-and-scenarios) and select an existing campaign or create a new one.
* Click **Campaign settings** on the top right of the campaign page.
* In the **Campaign Settings** tab (the first tab), select any available phone number.
* Phone numbers for campaigns can be reassigned at any time.
* Multiple campaigns may share the same phone number for consistency or tracking.
***
## Shared Use Across Inbound & Outbound
* Inbound Agents **cannot** share phone numbers with other inbound agents. Each one must have a unique number if they are not deployed exclusively on the web.
* The same phone number, however, can be assigned to both inbound agents and outbound campaigns simultaneously.
* This allows for seamless behavior when contacts call back after an outbound call — they'll automatically reach your assigned inbound agent.
***
## Multiple Numbers: Assignments & Use Cases
### Phone Number Slots
Every phone number in thinkrr uses one phone number slot, whether it was created in the platform, imported from Twilio, or imported as your own existing number.
* Each thinkrr account includes **one free phone number**, which can be claimed at any time.
* The Phone Numbers page shows how many slots you are using, for example 1/1.
* Additional slots can be purchased directly within thinkrr for **\$1.90 per month each**, billed as a recurring subscription. Use the buy button at the top of the Phone Numbers page.
* All numbers available in thinkrr — including those purchased through the platform — are **Twilio-based**.
* Users can purchase up to **50 numbers at a time** in a single batch.
* Twilio numbers can also be imported from an external Twilio account if you already own them.
### Flexible Assignments and Use Cases
Multiple numbers can be strategically assigned to:
#### Inbound Agents
* Assign unique numbers to agents based on language, department, or purpose.
* Example: One number for an English-speaking receptionist, another for a Spanish-speaking agent.
* Use separate numbers for distinct roles like General Business Inquiries or Personal Assistant Services.
* Enable direct communication channels for specialized teams or individual agents.
#### Outbound Campaigns
* Assign a unique "call from" number for each campaign to better align with the target audience.
* Enhance campaign tracking and attribution by associating specific phone numbers with corresponding campaigns.
#### Departmental and Regional Separation
* Use numbers tailored to specific geographic regions or departments for a localized experience.
* Example: using particular area codes to phone contacts within that same geographic region.
### Call Transfer Capabilities
Having multiple phone numbers enhances the functionality of the Call Transfer action for AI Agents:
* Calls can be transferred between agents within thinkrr or to external numbers.
* Example: A general receptionist agent can transfer a call to a department specialist or escalate it to a personal phone number for advanced support.
* Transfers are supported for both Twilio and non-Twilio phone numbers, allowing seamless integration with real-world phone systems.
***
## Phone Number Quality & Cleanliness
To ensure your numbers are not flagged as spam, it's recommended you check your numbers before importing or using them for outbound dialing:
* [Robokiller Lookup](https://lookup.robokiller.com/)
* [Should I Answer?](http://www.shouldianswer.com/)
* [Nomorobo Lookup](https://www.nomorobo.com/lookup)
* Search the number in quotes via Google
Regularly check your numbers weekly, monthly, or quarterly, depending on outbound call volume. Once a number is flagged as spam, it is almost impossible to remove it from spam lists.
> ⚠️ **Using flagged numbers may lead to lower connection rates and poor campaign performance.**
***
## Deleting Phone Numbers
* Phone numbers can be deleted from the **Phone Numbers** section.
* If you delete a phone number assigned to an inbound agent, that agent will also be deleted.
* For outbound campaigns, simply assign a different number first if you plan to remove a phone number.
***
## International Numbers
* thinkrr-provided numbers are limited to US and Canadian area codes.
* If you need a phone number with an international area code, you can purchase one through Twilio and import it into thinkrr.
* To make or receive calls in countries outside the US or Canada, use a Twilio phone number configured for that region.
* Twilio numbers must have international calling functionality enabled through your Twilio account.
***
## FAQs & Troubleshooting
### General Questions
No. Phone numbers must first be created or imported inside thinkrr for each subaccount. Once assigned, they become available in GHL workflows through the thinkrr integration.
Yes. Twilio numbers can be imported at any time from the **Phone Numbers** section in thinkrr. Each imported number uses one phone number slot.
Yes. You can bring your own existing phone number into thinkrr by going to **Phone Numbers → Setup Phone Number → Use My Existing Phone Number**. A verification call will be placed to confirm ownership. Imported numbers can only be used for outbound calls. The number uses one phone number slot, and calls made with it consume credits the same way as any other call.
Yes. Every phone number in thinkrr uses one phone number slot, whether it was created in the platform, imported from Twilio, or imported as your own existing number. Each account includes one free number, and additional slots are \$1.90 per month each.
### Configuration
The assigned agent will also be deleted. Always assign a different number first before deleting to avoid losing agents.
No. Each inbound agent must have its own unique phone number. thinkrr will prevent duplicate assignments.
### Usage & Results
Yes. A single number can serve both inbound agents and outbound campaigns. This allows callbacks from outbound campaigns to reach inbound agents directly. Note that imported personal phone numbers are limited to outbound use only.
No. thinkrr-provided numbers only support US and Canadian calls. Use imported Twilio numbers for international calling.
***
For additional questions or guidance, try using our [Virtual Support Agent](/support-resources/support-channels/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Twilio Integration
Source: https://docs.thinkrr.ai/guides/usage/phone-numbers/Twilio-Integration
**Twilio integration** enables users to import their Twilio phone numbers into thinkrr seamlessly, allowing full functionality for inbound and outbound calling.
## Overview
Whether importing numbers during setup or adding them later, thinkrr ensures flexibility without limitations on usage. While Twilio phone numbers offer great compatibility, users should be mindful of associated costs and best practices for maintaining clean, high-quality numbers.
## Details
We’ve made it super easy to import Twilio phone numbers into the thinkrr Voice AI platform. Every new account includes **one free phone number**, which can be claimed at any time.
Additional phone numbers can be purchased for **\$1.90 per month each**, billed as a recurring subscription. All numbers available within thinkrr — including those purchased directly through the platform — are **Twilio-based**, and users can buy up to **50 numbers at a time** in a single batch.
**During Initial Setup:**\
After signing into thinkrr for the first time, users are prompted to redeem their free thinkrr phone number or import a Twilio phone number.
![]()
**From the Phone Numbers Section:**\
Navigate to **Phone Numbers** in the side panel and click the **Setup Phone Number** button in the top-right corner.
![]()
**Information Needed to Import Twilio Numbers:**
* Twilio phone number
* Twilio account ID
* Twilio account auth token
![]()
Please refer to Twilio documentation for instructions on where to find this information.
**Using Imported Numbers:**
* Once successfully imported, Twilio numbers can:
* Be attached to **Inbound Agents**.
* Serve as the **Call From** number in **Projects** and **Campaigns**.
Numbers can be easily managed and deleted within the **Phone Numbers** section of the thinkrr Voice AI platform. Simply click the red trashcan button to delete, and confirm your choice.
Note that if you delete a phone number that is attached to an AI Agent, the AI Agent will also be deleted.
![]()
## Twilio Number Quality & Cleanliness
Although Twilio numbers are imported from an external provider, it's still important to ensure that the phone numbers you bring into thinkrr are clean and not flagged as spam. Flagged numbers can negatively impact outbound campaigns, connection rates, and overall deliverability.
### Recommended Pre-Import Checks
Before importing Twilio numbers into thinkrr, run them through these third-party lookup tools:
* [Robokiller Lookup](https://lookup.robokiller.com/)
* [Should I Answer?](http://www.shouldianswer.com/)
* [Nomorobo Lookup](https://www.nomorobo.com/lookup)
* Search the number on Google using quotes (e.g., "614-758-2315") to check for public spam complaints.
> ⚠️ **Important:**\
> Once a number is flagged as spam, it is extremely difficult (often impossible) to remove it from global spam lists. Regularly auditing your numbers helps maintain deliverability.
## FAQs & Troubleshooting
### General Questions
Not yet. The option to purchase additional numbers within thinkrr is under development.
No, thinkrr currently supports only Twilio phone numbers.
Yes, any numbers purchased from, or imported into thinkrr will be available for use in GHL via the thinkrr Voice AI Integration actions.
### Phone Number Quality and Cleanliness
To ensure your numbers are not flagged as spam, run them through these tools before importing:
* [Robokiller Lookup](https://lookup.robokiller.com/).
* [Should I Answer?](http://www.shouldianswer.com/).
* [Nomorobo Lookup](https://www.nomorobo.com/lookup).
* Google the number in quotes (e.g., “614-758-2315”) to check for spam complaints.
Regularly check your numbers weekly, monthly, or quarterly, depending on outbound call volume. Once a number is flagged as spam, it is almost impossible to remove it from spam lists.
Flagged numbers may lead to lower connection rates and could harm campaign performance. Use clean numbers to ensure better outcomes.
### Feature and Functionality
No, Twilio numbers have the same functionality as thinkrr-provided numbers.
Yes, there is no limit to how many Twilio numbers you can import into thinkrr.
Contact thinkrr support for assistance with resolving deletion errors.
### International Numbers & Calling
No, thinkrr-provided phone numbers, including the free phone number included with your account, do not support international calls. This includes both inbound and outbound calls outside of the US and Canada.
Yes, but you’ll need to import a Twilio phone number for the specific country where you want to make calls. Twilio offers international phone numbers and calling functionality, which you can subscribe to separately and import into thinkrr for use.
Yes, imported Twilio numbers — whether international or domestic — can be assigned to inbound agents, outbound campaigns, or both, just like any other phone number in thinkrr.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Concierge
Source: https://docs.thinkrr.ai/short-term-rentals/Concierge
The **Concierge** role allows businesses and property managers to automate guest communications, providing 24/7 assistance powered by thinkrr and Hostaway. This role connects directly with your Hostaway account, syncing property data to deliver accurate, context-rich responses. For properties not connected via Hostaway, you can also manually add and manage them directly within thinkrr.
## Details
A **Concierge** Inbound Agent is capable of:
* Greeting guests and confirming bookings or stay details.
* Providing real-time information about check-in, amenities, or property rules.
* Sharing local recommendations and handling guest requests.
* Routing calls or sending notifications to property managers when escalation is needed.
The **Concierge** is designed to act as a 24/7 guest assistant, improving service quality while reducing manual coordination for property hosts and managers.
***
## Configuring the Concierge Role
### Step 1: Add Property
* Go to the **Properties** section from the thinkrr sidebar.
* Click **Add New Property**.
![]()
***
### Step 2: Configure Property Settings
* Open the newly added property to configure the following fields:
* **Creation Method**\* – Choose how the property is added:
* **Manual**: Does not require integration with any system.
* **Hostaway**: Requires an active Hostaway integration to sync data.
* **Property Name**\* – Enter the name of the property.
* **Short Property Description**\* – Provide a short summary or description.
* **Property Address**\* – Enter the physical address of the property.
* **Property Details (read-only)** – Auto-filled for Hostaway-connected properties, showing data such as bedrooms, bathrooms, check-in/check-out times, and amenities.
* Properties added manually require all fields to be filled in manually.
* Hostaway-connected properties will automatically sync these details and update periodically.
![]()
***
### Step 3: Create or Activate the Concierge
* Each property has one pre-created concierge agent (inactive by default).
* You can **activate** it directly from the **Inbound** tab or create a new one manually if needed.
* Choose deployment type:
* Over the **phone**
* On the **web** via a [Web Widget](/guides/usage/inbound-calling/Web-Widget)
* Or both
![Conciergerole Pn]()
***
### 4. Defining the Concierge’s Behavior
After selecting the Concierge role, you’ll train your AI to properly represent your property or brand.\
Unlike other roles, the Concierge automatically populates many fields using Hostaway property data.
The following input fields help you tailor its responses:
* **Greeting** – How the Concierge answers calls (e.g., “Welcome to Seaside Villas, your virtual concierge speaking.”)
* **Introduction Text** – Optional message explaining the AI’s role.
* **Property Manager Name** – The manager or host the agent refers to.
* **Property Manager Title** – The title of that person, such as “Host” or “Guest Experience Manager.”
* **Property Details** – Auto-filled from Hostaway (address, amenities, Wi-Fi, check-in/out times).
* **Additional Details** – Notes like “Early check-in available on request.”
* **Local Recommendations** – Restaurants, landmarks, or experiences you’d like highlighted.
![Conciergefields Pn]()
***
If your Concierge Agent is deployed on the **web**, you can customize its widget appearance and placement using the **Web Agent** tab.
* **Primary Color** – Match your website branding.
* **Theme** – Choose **Light** or **Dark**.
* **Idle Image** and **Speaking Image** – Control how the Concierge looks when idle or talking.
* **Speaking Animation Toggle** – Enable animation while the AI speaks.
![Widgetuione Pn]()
* Choose **Embedded** or **Overlay** placement.
* Justify Left, Center, or Right.
* Enable on-screen text (Overlay only).
![Widgetadvanced Pn]()
* Add the domain(s) where the Concierge will appear.
* Include both `www.` and non-www versions if applicable.
![Widgetsite Pn]()
Once saved, thinkrr generates a code snippet to embed on your website.
**Knowledge Packs** let your Concierge reference additional documents or URLs beyond what’s imported from Hostaway.\
This is ideal for adding house manuals, FAQs, or brand policies.
**Supported plans:**
* Business Professional: 1 Pack
* Business Growth: 2 Packs
* Agency Lite: 1 Pack
* Agency Unlimited: 2 Packs
**Steps to Add:**
1. In the agent configuration screen, clickon the \*\*Knowledge Packs \*\*tab.
2. Click **Create New Knowledge Pack**.
3. Choose to **Upload Files** (.pdf, .txt, .docx, etc.) or **Enter URLs** to scan.
4. You can edit, delete, or toggle packs on/off anytime.
🚫 **Note:** Sub-accounts cannot access Knowledge Packs from the agency’s main account.
***
### 5. Assigning Actions to the Concierge AI
Once your agent’s behavior and optional modules are configured, click on the**Actions** tab.
Each action appears as a **toggle switch**:
* Turning a toggle **on** opens a configuration sidebar.
* Once configured, the setup will be **retained**, even if later turned off.
* Re-enabling the toggle restores the saved configuration instantly.
![Actiontoggle Pn]()
- Enter the **phone number** to transfer to.
- Define **when** the transfer should occur.
- Add a **message** to be spoken before the transfer (e.g., “Let me connect you to someone who can help with that.”).
- Multiple call transfers can be set up with unique hours and conditions. If two conditions are true at once, the system prioritizes the first configuration in the list.
![Image(2) Pn]()
* You can configure **business/availability hours** to prevent disruptive off-hour transfers (for example, to avoid calls going through late at night).\
Outside configured hours, the Concierge will offer alternatives such as taking a message or sending an email.
![Selecthours Pn]()
* Select the days of the week and customize the hours for each day.\
After setting one day, you can use **Copy All** to apply the same schedule across all days if desired.
![Configureenabledhours Pn]()
* Transfers only work in **phone-based agents**.
* Enter up to **10 email addresses** to receive notifications.
* Each email includes:
* Guest details
* Call summary and transcript
* Call sentiment
* Recording link (unless the call was transferred)
* These are **internal notifications only**, meant for hosts, property managers, or support teams.
![Image(3) Pn]()
Once saved, your Concierge will be active and ready to manage guest calls, relay key details, and ensure that live staff are notified when necessary.
***
## FAQs & Troubleshooting
### General Questions
Yes. You can configure the Concierge manually without Hostaway integration, but you must be on the STR plan.
Yes. Each Concierge can represent a unique property and phone number once connected to Hostaway or manually created.
### Configuration
We automatically sync property data when connected via Hostaway. You can also manually add or update property information for properties not connected to Hostaway.
Yes. You can adjust voice tone, responsiveness, and greeting text under **Voice Settings** and **Agent Settings**.
### Usage and Results
It’s ideal for answering guest inquiries, confirming bookings, and relaying information during active stays.
All Concierge activity appears in the **Call History** and **Agent Logs** within thinkrr.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at help.thinkrr.ai or submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Hostaway Integration
Source: https://docs.thinkrr.ai/short-term-rentals/Hostaway-Integration
Learn how to connect your Hostaway account with thinkrr, configure the Property Concierge inbound agent, and use outbound scenario templates to automate guest communications.
## Overview
The **Hostaway connection** with thinkrr gives property managers an end-to-end automation system for short-term rental (STR) operations. Once connected, your Hostaway account syncs property data directly into thinkrr, powering both **inbound** and **outbound** AI experiences through the Property Concierge and prebuilt scenario templates.
Thinkrr automatically imports per-property details — guest information, check-in/out times, amenities, Wi-Fi, directions, and notes — so your concierge can respond with accurate, up-to-date information at any time. Guests can interact with your concierge via phone or web, and you can automate proactive calls like **Welcome Calls** and **Post-Stay Surveys** through the outbound tab.
> 💡 You can also manually add and configure properties directly in thinkrr if Hostaway is not connected.
This guide covers:
1. Connecting your Hostaway account to thinkrr
2. Configuring the **Property Concierge** inbound agent
3. Using **outbound call templates** for Welcome Calls and NPS Surveys
4. Applying **Knowledge Packs** to properties to enhance guest interactions
***
## Details
* **For Guests**
* **Pre-Arrival:** Automatically provides key details like directions, door codes, and house rules.
* **During Stay:** Offers help with amenities, Wi-Fi, and nearby recommendations, using synced or manually added property data.
* **Post-Stay:** Can initiate follow-up calls (e.g., NPS or feedback collection) automatically from configured scenarios.
* **For Property Managers**
* **Always-On Support:** Guests can call or chat 24/7 through the concierge.
* **Automatic Accuracy:** All responses are drawn directly from Hostaway or manual property configurations.
* **Reduced Workload:** Common guest questions are handled instantly, freeing time for high-priority tasks.
* **Scalable Setup:** Each property automatically includes its own inbound and outbound configurations.
* **Built-In Templates:** Quick-start outbound scenarios like **Welcome Call** and **NPS Survey** come pre-filled and ready to activate.
* **Behavior & Guardrails**
* The concierge only uses synced Hostaway data or explicitly configured fields.
* Agents will escalate calls rather than guess answers for unconfigured or private details.
* Access to private property data (e.g., door codes) is only given to verified guests.
***
## Connect Your Hostaway Account
* Navigate to the **Marketplace** section within your Hostaway dashboard.
![Marketplace Pn]()
* Search for the **thinkrr** app integration and click **Connect**.
![Search Thinkrr Pn]()
* Click **Create** to generate a new API key within Hostaway.\
This enables secure communication between Hostaway and thinkrr.
![Create API Key Pn]()
* Copy your **Account ID** and **API Key**, then paste them into thinkrr when prompted.
![Copy Key Pn]()
* From your thinkrr dashboard, go to **Profile Settings**.
![Profileset Pn]()
* Click the **Integration** tab to manage third-party services.
![Integrationstab Pn]()
* Locate the **Hostaway** panel and enter your **Account ID** and **API Key**.
* Save settings to establish the connection.
Once connected, thinkrr imports property data like addresses, amenities, Wi-Fi codes, and check-in/out times.
![Addcredentials Pn]()
To disconnect, contact [**thinkrr Support**](https://thinkrr.ai/support).\
Active calls in progress will complete normally, but no new calls will start after the integration is disabled.
***
## Property Management in thinkrr
Properties can be connected automatically through **Hostaway** or **added manually** in thinkrr. After connection or creation, properties appear in the **Property List** on the home screen. Selecting a property opens its **Property Detail View**, which includes three tabs:
1. **Inbound** – Manage your Concierge AI agent
2. **Outbound** – Configure and monitor call scenarios (e.g., Welcome Call, NPS Survey)
3. **Property Details** – View and edit property information (synced from Hostaway or entered manually)
> Outbound and inbound configurations become available only after a property is added — either manually or through Hostaway.
Each property automatically includes an inactive **Property Concierge** inbound agent, which can be activated or configured once the property setup is complete.
***
## Property Concierge Inbound Agent
* Go to the **Properties** section from the thinkrr sidebar.
* Click **Add New Property** to create a property entry for your concierge to reference.
![]()
* Open the new property and complete the setup fields, including:
* Creation Method (Manual or Hostaway)
* Property Name and Address
* Description and Details
* Save the configuration to make it available for Concierge assignment.
![]()
* Each property has one pre-created concierge agent (inactive by default).
* You can **activate** it directly from the **Inbound** tab or create a new one manually if needed.
* Choose deployment type:
* Over the **phone**
* On the **web** via a [Web Widget](/guides/usage/inbound-calling/Web-Widget)
* Or both
![Conciergerole Pn]()
* In the **Add New Agent** side panel, choose **Property Concierge** from the role dropdown.
* If Hostaway is connected, select the synced property.
* If Hostaway is not connected, select any **manually added** property from the **Properties** list.
Each inbound role in thinkrr includes its own predefined fields. To use the [**Concierge**](/short-term-rentals/Concierge) role, ensure a property (Hostaway-synced or manual) is available.
![Conciergefields Pn]()
* Scroll to **What actions can the agent take?**
* Enable or disable available actions using toggle switches.\
Configurations are retained even if toggles are turned off.
**Supported Actions:**
* **Call Transfer** – Route guest calls to another number or department, with hours and conditions.
* **Phone Number Assignment** – Assign or update the concierge’s dedicated number.
![Conciergeactions Pn]()
* Click **Save Agent** or **Save & Test Agent** to simulate a call.
* Test and adjust configuration based on call flow.
![Saventest Pn]()
***
## Outbound Scenarios for Hostaway
The **Outbound** tab inside each property’s detail view allows you to automate guest communication through pre-built outbound call Scenarios.\
These Scenarios are designed to improve guest experience and reduce repetitive manual outreach before and after a stay.
Once your Hostaway account is connected, each property in thinkrr automatically includes two outbound Scenarios:
* **Welcome Call** – A check-in follow-up call to greet guests and confirm their arrival.
* **NPS Survey** – A post-stay feedback call that collects guest satisfaction ratings and reviews.
> You can configure outbound Scenarios only after adding a property — either manually or through Hostaway.
You can enable, disable, or edit each Scenario directly from the property’s **Outbound** tab. When disabled, Scenarios remain inactive and won’t trigger any calls.
* From the main dashboard, open **Properties** and select the property you want to configure.
* Navigate to the **Outbound** tab in the property’s detail view.
![Search Thinkrr Pn]()
* Each property displays two pre-configured outbound Scenarios — **Welcome Call** and **NPS Survey**.
* You can toggle each Scenario **on or off**, or open it to customize messages, timing, or behavior.
![Search Thinkrr Pn]()
* Click any Scenario to open its configuration panel.
* Adjust call scripts, timing, or escalation settings as needed.
* Use **Save Changes** to apply updates immediately.
![Search Thinkrr Pn]()
### Welcome Call
The **Welcome Call** Scenario automatically contacts guests on their **check-in day** to confirm arrival and ensure everything is in order.\
It uses synced Hostaway data like guest name, property details, and booking info to create a personalized check-in experience.
To learn more about setup, field customization, and example configurations, see the [**Welcome Call Scenario**](/short-term-rentals/outbound-scenarios/Welcome-Call) documentation.
![]()
### NPS Survey
The **NPS Survey** Scenario follows up with guests **one day after checkout** to gather feedback and measure satisfaction.\
It can escalate negative feedback to a manager, record neutral comments, or text review links to happy guests.
To learn more about setup, field customization, and example configurations, see the [**NPS Survey Scenario**](/short-term-rentals/outbound-scenarios/NPS-Survey) documentation.
![]()
***
## Knowledge Packs for Properties
You can attach **Knowledge Packs** to properties, giving your concierge and outbound scenarios shared access to structured company information.
* Assign packs directly to a property.
* Use the same Knowledge Pack across inbound and outbound workflows.
* If no pack is assigned, the agent falls back to Hostaway property data.
* Ideal for handling FAQs like “Is parking free?” or “Do you allow pets?”
![Kpinb Pn]()
***
## FAQs & Troubleshooting
### General Questions
Yes. You can configure the Concierge manually without Hostaway integration, but you must be on the STR plan.
Yes. Each concierge agent is tied to a single property and can be individually customized.
### Configuration
Property information syncs automatically from Hostaway, but you can also manually add or update information for properties not connected to Hostaway.
Open the **Outbound** tab in the Property Detail view. You can activate, pause, or delete templates there.
Yes. Knowledge Packs can be assigned to properties, and their content applies to both inbound and outbound interactions.
Welcome Calls occur on the guest’s check-in day, and NPS Surveys are placed one day after checkout at your configured times.
### Usage and Results
All concierge and scenario call records are stored in the property’s activity log.
Yes. Use **Call Transfer** to define numbers and schedules for escalation.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)!\
Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Short Term Rentals
Source: https://docs.thinkrr.ai/short-term-rentals/Short-Term-Rentals
Explore integrations and automation tools built for the short-term rental industry. This section covers how thinkrr connects with property management platforms to streamline guest communication, manage check-ins, and collect post-stay feedback automatically.
## Hostaway Integration Overview
## Inbound Agent
## Outbound Scenarios
# NPS Survey
Source: https://docs.thinkrr.ai/short-term-rentals/outbound-scenarios/NPS-Survey
The **NPS Survey** Scenario automates post-checkout feedback calls for Hostaway-connected properties. The AI Agent contacts guests after checkout to measure satisfaction, capture Net Promoter Score (NPS) responses, and escalate negative feedback to property managers for follow-up.
## Details
The **NPS Survey Scenario** is one of the two outbound projects automatically included with every property connected through **Hostaway**. Once your Hostaway account is connected, each property in thinkrr comes preloaded with two default outbound scenarios — the **Welcome Call** and the **NPS Survey**.
You can enable or disable these scenarios individually per property. When disabled, they remain inactive and will not trigger any outbound calls.
> 💡 **Note:** You can configure these scenarios only **after** a property has been added — either manually or via a connected Hostaway account.
This Scenario is designed to collect post-checkout feedback from guests automatically after their stay. Using synced Hostaway data — including the guest’s name, booking details, and property information — the AI Agent places a call to thank the guest for their stay, measure satisfaction, and record feedback. Based on the guest’s sentiment, the AI can escalate issues to a property manager, collect neutral feedback, or send a review link to happy guests.
***
## Key Features
1. **Purpose**
* Automate post-checkout feedback collection.
* Capture satisfaction scores (NPS) directly through voice interaction.
* Escalate negative responses for immediate follow-up.
* Drive more positive reviews with automated SMS follow-ups.
**Customizable User Input Fields**
The **NPS Survey** Scenario provides structured, customizable fields that control how the AI speaks, responds, and behaves throughout the call. These inputs are divided into categories for clarity — allowing you to tailor tone, timing, and message flow to fit your property’s communication style.
Each field can be configured with scripted or prompted text, and many support dynamic values such as `{client_firstname}`, `{property_name}`, or `{representative_name}` for personalization. The structure mirrors other outbound scenarios in thinkrr, making it easy to reuse familiar patterns across projects.
![]()
***
### Greeting & Call Intro
* **Initial Greeting** – The opening line to identify the caller and confirm the guest’s identity.
* **Call Follow-up Message** – A short line that sets up the survey question.
* **Representative Name** – The manager or rep name to reference on the call.
* **Company Name** – The business or brand name to reference.
* **Agent Guidelines** – Brief guardrails on tone/behavior (concise rules only).
* **Time of the Call** – The call is automatically triggered **the day after checkout** at the time you specify.\
Example: If you set it to **10:00 AM**, the call will be made at 10:00 AM local property time.
> ⚠️ **Important:** Ensure your call time is set during standard post-checkout hours so guests receive the call after their stay has ended.
![]()
### Follow Up Preferences
* **Enable SMS** – Toggle to send a follow-up text after the call.
![]()
### Sentiment Based Response
* **Positive Sentiment Response** – What the AI says when the guest is happy.
* **Positive Follow-up Message** – Optional SMS text for happy guests.
* **Neutral Sentiment Response** – What the AI says for mixed/neutral feedback.
* **Neutral Follow-up Message** – Optional SMS text for neutral cases.
* **Negative Sentiment Response** – What the AI says when the guest is unhappy.
* **Negative Follow-up Message** – Optional SMS text for unhappy guests.
![]()
### Closing & Objection Handling
* **Closing Statement** – The final line to end the call politely.
* **FAQ** – Short answers to common questions you expect here.
* **Objection Handling** – Brief guidance/scripts for typical pushbacks.
![]()
### Voice Mail
* **Voicemail Message** – The message to leave if the guest doesn’t answer.
![]()
***
## Example Configuration
**Greeting & Call Intro**
* **Initial Greeting**\
Hello, this is . Am I speaking with ?
* **Call Follow-up Message**\
Thanks for staying with us at . I’d love to quickly ask about your experience.
* **Representative Name**\
Jordan Lee
* **Company Name**\
Seaside Villas
* **Agent Guidelines**\
Be friendly and concise; avoid jargon; acknowledge feedback; escalate issues.
* **Time of the Call**\
18:00
**Follow Up Preferences**
* **Enable SMS**\
Yes
**Sentiment Based Response**
* **Positive Sentiment Response**\
That’s wonderful to hear! We’re so glad you enjoyed your stay.
* **Positive Follow-up Message**\
Thanks so much for the feedback — I’ll text you a quick link to share a review.
* **Neutral Sentiment Response**\
Thank you for sharing. If there’s anything we could improve, I’ll pass your notes to .
* **Neutral Follow-up Message**\
Appreciate the input — replying to this text with any suggestions is super helpful.
* **Negative Sentiment Response**\
I’m really sorry to hear that, . I’ll notify right away so our team can follow up.
* **Negative Follow-up Message**\
I’ve flagged this for our team — you’ll hear from us shortly. Thanks for letting us know.
**Closing & Objection Handling**
* **Closing Statement**\
Thank you for your time today, have a great day!
* **FAQ**\
Late checkout availability; parking info; deposit/hold release timing.
* **Objection Handling**\
If busy: offer a quick follow-up window. If uninterested: thank them and end politely.
**Voice Mail**
* **Voicemail Message**\
Hi, this is with . Thanks again for staying at . I’m reaching out for a quick feedback call — I’ll also send a short text in case that’s easier. Have a great day!
***
## FAQs & Troubleshooting
### General Questions
The call is automatically placed **the day after checkout** at the time you specify.\
Example: If set to 10:00 AM, the call will be made at 10:00 AM local property time.
The AI uses conditional logic based on sentiment detection. Positive responses trigger review links, neutral responses collect feedback, and negative responses escalate to management.
Yes, every message field can be customized in the Scenario configuration panel under the property’s **Outbound** tab.
### Configuration
You can choose the time of day for the call to happen.\
The call is always made **one day after checkout** at your chosen time.
Yes. You can enable automatic SMS follow-ups for guests who provide positive feedback, typically containing a review link.
Yes. The NPS Survey Scenario relies on Hostaway data to identify guests, reservations, and check-out details. Manual properties do not currently support automated outbound surveys.
### Usage and Results
All call records and guest feedback logs appear under the **Outbound** tab and **Property Activity Log** in thinkrr.
Yes. You can configure escalation workflows so that any negative response automatically sends a notification or triggers a follow-up task for the manager.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)!\
Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Welcome Call
Source: https://docs.thinkrr.ai/short-term-rentals/outbound-scenarios/Welcome-Call
The **Welcome Call** Scenario automates personalized post-check-in calls for Hostaway-connected properties. Acting as a virtual concierge, the AI Agent confirms guest arrivals, ensures satisfaction, and provides key property information—reducing workload for property managers and improving the guest experience.
## Details
The **Welcome Call Scenario** is one of two outbound projects automatically included with every property connected through **Hostaway**. Once your Hostaway account is connected, each property in thinkrr comes preloaded with two default outbound scenarios — the **Welcome Call** and the **NPS Survey**.
You can enable or disable these scenarios individually per property. When disabled, they remain inactive and will not trigger any outbound calls.
> 💡 **Note:** You can configure these scenarios only **after** a property has been added — either manually or via a connected Hostaway account.
The **Welcome Call** is designed to provide an automated, yet personal, guest experience immediately after check-in. Using synced Hostaway data such as guest name, property details, and booking information, the AI Agent places a warm welcome call to confirm the guest’s arrival, ensure everything is working properly, and offer assistance if needed. This automation keeps guest communication proactive, professional, and consistent across every stay — without requiring manual effort from your team.
## Key Features
1. **Purpose**
* Automate guest check-in follow-up with personalized, on-brand calls.
* Reduce manual outreach while maintaining a human touch.
* Confirm smooth arrivals and proactively address guest needs.
* Escalate issues to property managers instantly when needed.
2. **Customizable User Input Fields**
The **Welcome Call** Scenario includes a structured set of fields that define how the AI Agent greets guests, verifies their check-in, and handles any issues they mention. These fields mirror the configuration style of other outbound scenarios in thinkrr, making setup straightforward across multiple properties.
Each input field can include scripted lines or dynamic placeholders like `{client_firstname}`, `{property_name}`, and `{representative_name}`. This ensures every call feels natural and personalized while staying scalable across dozens of properties.
![]()
## Customizable User Input Fields
The **Welcome Call** Scenario uses three sections that mirror your app: **Call Flow**, **Details**, and **Handling Objections and Next Steps**. Below are the fields exactly as they appear, with concise explanations of what each does.
**Call Flow**
* **Property/Section** – Select the property this scenario applies to (synced from Hostaway).
* **Manager Name** – The manager’s name referenced in the dialogue.
* **Initial Greeting** – The exact opening line the AI says to start the call.
* **Introduction** – The short identification line the AI uses after the greeting.
* **Time of the Call** – The call is automatically triggered on the guest’s **check-in day** at the time you specify.\
Example: If you set it to **8:00 PM**, the Welcome Call will be placed at 8:00 PM local property time.
> ⚠️ **Important:** Make sure your call time is **after** your usual check-in time to avoid calling guests before they arrive.
* **Manager Title** – The title the AI should use when referencing the manager.
![]()
**Details**
* **Host/Property Overview** – High-level description and metadata (name, address, city, country, beds/baths, short summary).
* **Additional Details** – Any extra operational notes you want the AI to know.
* **Personal Recommendations** – Optional local tips the AI can mention.
![]()
**Handling Objections and Next Steps**
* **Issue Handling** – Brief guidance for how the AI acknowledges and escalates problems.
* **Additional Contact Information** – The closing line with how guests can reach support.
![]()
***
## Example Configuration
**Call Flow**
* **Property/Section**\
63 Gabriel Peri
* **Manager Name**\
Shanzay Hostaway
* **Initial Greeting**\
Hi , I’m your Virtual Concierge calling on behalf of from . I just wanted to make sure everything went smoothly with your check-in. Do you have a moment?
* **Introduction**\
Hello, this is . Am I speaking with ?
* **Time of the Call**\
20:00:00
* **Manager Title**\
Property Manager
**Details**
* **Host/Property Overview**\
Property Name: 63 Gabriel Peri\
Address: 67 Rue Gabriel Péri, 94200 Ivry-sur-Seine, France\
City: Ivry-sur-Seine\
Country: France\
Bedrooms: 5\
Bathrooms: 2\
Property Description: A great guesthouse perfect for travellers
* **Additional Details**\
—
* **Personal Recommendations**\
—
**Handling Objections and Next Steps**
* **Issue Handling**\
Acknowledge the issue, apologize, and notify immediately for follow-up.
* **Additional Contact Information**\
If you have any issues during your stay or need assistance, you can reach our 24/7 virtual assistance.
***
## FAQs & Troubleshooting
### General Questions
The call is automatically placed on the guest’s **check-in day** at the time you specify in the **Outbound** tab.\
Example: If set to 8:00 PM, the call will be placed at 8:00 PM local property time.\
⚠️ Make sure your call time is after your standard check-in time.
Yes. All guest names, booking dates, and property details are synced directly from your **Hostaway connection**.
Absolutely. You can edit any scripting or prompting fields — such as greeting, introduction, or issue handling — to reflect your tone and brand.
### Configuration
The Welcome Call can only use synced data when connected to **Hostaway**.\
Manual properties do not currently support automated outbound calls for this scenario.
Use the **Save & Test Agent** option in the **Outbound** tab to run a simulation and adjust your script as needed.
Yes. You can enable a follow-up text message through **Post-Call Actions** for guests who do not answer or to share additional details.
### Usage and Results
All call logs, recordings, and results appear under the **Outbound** tab and the property’s **Activity Log** in thinkrr.
Yes. When a guest reports an issue, the AI automatically triggers a **Call Transfer** or notification to or your chosen escalation contact.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)!\
Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Support & Resources
Source: https://docs.thinkrr.ai/support-resources/support-&-resources
## Support Channels
## Resources
# Community Forum
Source: https://docs.thinkrr.ai/support-resources/support-channels/Community-Forum
The **Community Forum** is a dedicated community hub where Thinkrr.ai users can connect, collaborate, and grow together. It’s designed to encourage knowledge sharing, problem-solving, and professional development around Thinkrr’s products and use cases. Whether you want to troubleshoot issues, ask questions, share insights, or stay updated on new features, the **Community Forum** page offers a space to engage with both fellow users and expert team members from Thinkrr. It’s where experience meets collaboration. Join the community to get help, offer support, and level up your expertise in Voice AI.
### **Overview**
The [**Community Forum**](https://members.thinkrr.ai/communities/groups/thinkrr-ai---ai-voice-calling/home) is a dedicated community hub where Thinkrr.ai users can connect, collaborate, and grow together. It’s designed to encourage knowledge sharing, problem-solving, and professional development around Thinkrr’s products and use cases.
Whether you want to troubleshoot issues, ask questions, share insights, or stay updated on new features, the [**Community Forum**](https://members.thinkrr.ai/communities/groups/thinkrr-ai---ai-voice-calling/home) offers a space to engage with both fellow users and expert team members from Thinkrr. It’s where experience meets collaboration.
Join the community to get help, offer support, and level up your expertise in Voice AI.
### **Details**
The community page allows you to:
* **Ask Questions** – Get help from the community or Thinkrr experts.
* **Share Experiences** – Talk about your wins, learnings, or creative use cases.
* **Find Resources** – Access learning content, videos, and product guides.
* **Stay Updated** – Receive news on product releases, strategy tips, and more.
* **Collaborate** – Work together with like-minded professionals.
* **Discuss Strategies** – Share sales, marketing, or operational tactics.
* **Troubleshoot Issues** – Solve technical challenges with help from peers.
* **Get Expert Guidance** – Connect with Thinkrr’s team members and contributors.
***
### **How to Join the Community**
![Mainsite Box Pn]()
![Memberspage Box Pn]()
![Group Selection Box Pn]()
### **What You’ll Find Inside**
Once you’re a member, you’ll unlock access to:
* **Discussion Board** – The core of the community. Post questions, tips, and discussions.
* **Learning Page** – A library of valuable material including video-based online courses on how to use Thinkrr's software effectively. This section also includes **Agency Webinars**, a collection of recorded past webinars for those who may have missed the live sessions.
* **Members Directory** – Discover and connect with other users, contributors, and admins.
* **Event Board** – Weekly office hours and a recurring webinar series. Each event includes a **Zoom link** directly within the event listing. Sessions cover product updates, strategy discussions, sales tips, and community highlights.
* **Leaderboard** – A fun gamified feature that rewards quality engagement. Earn points when others like your posts or comments — 1 like = 1 point. As you earn points, you level up and gain visibility in the community.
***
### **FAQs & Troubleshooting**
Anyone with an interest in Thinkrr’s tools — whether you're a client, partner, or exploring the platform.
Membership requests are typically approved within 1–2 business days.
No — all contributions are tied to your member profile to ensure transparency and engagement.
No, joining the Members Page is completely free.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Release Notes
Source: https://docs.thinkrr.ai/support-resources/support-channels/Release-Notes
The **Documentation Updates** section provides a clear and chronological log of all updates made to live documentation across the Thinkrr knowledge base. This helps users and team members stay aligned with the latest content releases, status changes, and new resource additions. Each entry includes the document title, a direct link, update status, and any relevant notes such as renames or changes in scope. Use this section to track progress, review completed work, and ensure you're referencing the most up-to-date documentation.
## Updates
Stay up to date with recent additions and improvements to Thinkrr’s documentation and support resources.
***
# 2026
## August
### Feature Releases
* **Your Copilot Just Got Smarter**
* On outbound calls, Copilot can now configure your calendar for you — setting meeting location and duration without you doing it by hand.
* Just tell Copilot what you need, and it takes care of the setup.
* **Find Inbound Agents Faster**
* Search now also matches an agent's description, website, or phone number — not just its name.
* Paste a full URL or a phone number in any format, and Thinkrr will match it against what's configured.
* **Better Contact Search in Test Calls**
* Contact search now works the same way for both inbound and outbound test calls.
* Your full contact list loads as you scroll, and search covers every contact on your account — not just the most recent ones.
* **Outbound Campaigns Now Stop On Schedule**
* Fixed an issue where outbound campaigns could keep placing calls past their set duration.
## July
### Feature Releases
* **Thinkrr Mobile Support**
* Thinkrr is now usable from your phone — sign in, view contacts, check call history, purchase minutes, and test your inbound agents, all without needing a desktop.
* **Smarter Receptionist Calls**
* Inbound Receptionist agents now recognize returning callers and use what's already on file — name, email, timezone, and saved context — so you're not asked the same questions twice.
### Feature Releases
* **Copilot for Outbound Scenarios**
* The Copilot — the AI assistant that helps configure your agents — now works on Outbound call scenarios too, not just the receptionist.
* Talk with the Copilot directly from a project's Scenario page to create or update your outbound configuration.
* Use **Accept All** to apply every suggested change from the Copilot at once instead of reviewing them one by one.
* **Real-Time Appointment Booking**
* Outbound and inbound calls now book appointments in real time during the call, instead of after it ends.
* If a caller changes their mind mid-call — like switching the day or time — only the final agreed time gets booked.
* CRM and webhook updates still fire only once the call is complete, so downstream systems aren't affected.
* **A Redesigned Retrain Flow**
* Agent settings now has two sub-tabs — **Overview** and **Retrain** — so each focuses on one thing.
* Retrain fields appear in order — URL, then Industry, then the action button — so you can't accidentally retrain without an industry selected.
* Search the voice list by name, language, or style; matches are highlighted and a counter shows how many fit.
* A live indicator shows when training is running, even if you switch back to the Overview tab.
* **Holiday Call Transfer Exceptions**
* You can now set up holidays for inbound call transfer, so your agent recognizes when the business is closed even on a day that's normally open.
* Add one-time or yearly recurring holidays, or quickly add your local public holidays and edit or remove them anytime.
* **Import & Export Agent Configurations**
* Agent configurations — inbound or outbound — can now be exported to a file and re-imported to recreate the same setup.
* Makes it easy to duplicate or back up an agent's full configuration without rebuilding it from scratch.
* **Admin Password Reset**
* Admins can now trigger a password reset for any user in their team right from the Users menu, without waiting for the user to self-serve.
* A secure, single-use reset link is emailed to the user and expires in 24 hours; all of that user's active sessions are signed out once the password changes.
* Every admin-triggered reset is logged in the audit trail.
## May
### Feature Releases
* Receptionist 2.0
* A major upgrade to how Receptionist agents are built from the source code up. The new style agent uses a more structured and reliable system, resulting in fewer hallucinations, clearer conversation pathways, and an AI agent that only offers capabilities that have been explicitly enabled (such as transfers, messaging, or booking).
* More natural conversation and pacing — improved pacing and naturalness, particularly noticeable when repeating phone numbers, addresses, and during overall conversation flow.
* Clear Time Talk — replaces confusing regional phrasing with abbreviated, human-readable timezones (e.g., EST). Automatically recognizes the caller's timezone from their city or region.
* Smart Identity Awareness — recognizes callers in the contact list and uses their name, email, and timezone automatically, skipping redundant questions for known contacts.
* Smart Transfer Routing — intelligently matches a caller's request to the right person or team, whether by name or description. If a transfer isn't available, the agent offers alternatives instead of leaving the caller stuck.
* Channel-Aware Ready — the agent now knows whether it is speaking to the caller on the web or by phone and adjusts behavior accordingly.
* Actions Capability Awareness — the agent only states it can perform actions that have been enabled in the actions menu.
* Brand New Optimizer (Beta) — a new feature that analyzes each section of the agent's existing configuration and optimizes it to improve performance.
* Future Features Ready — the new architecture unlocks upcoming capabilities such as booking cancellation and rescheduling, and flexible multi-language agents supporting up to 3 languages per agent.
* Impact on existing configuration — the new agent follows stricter rules on conversation flow. Existing configurations should be tested with Receptionist V2 to confirm there are no breaking changes. Concerns can be reported in the messaging window when switching back to V1.
* Existing receptionist agents continue to use Version 1 to prevent any regressions until users choose to migrate. All new receptionist instances default to Receptionist 2.0.
## April
### Feature Releases
* **Clone Agent to Sub-Accounts**
* Agency owners can now duplicate any inbound agent directly to one or more sub-accounts.
* A notification confirms successful delivery and flags the agent as needing activation for unconfigured fields.
* **Block Phone Numbers**
* Users can now add phone numbers to a block list to prevent those numbers from connecting to inbound phone agents and wasting minutes in case of spam.
* Blocked numbers will hear a system message when they attempt to call in.
* **Language & Dialect Selector**
* Agents configuration now supports dialect selection for languages with multiple accents for more granular configuration.
* **Sales Coach Upgrades**
* The Sales Coach has been updated with two new tabs:
* **Sessions** — view a history of completed coaching sessions.
* **Scoring** — review performance scores and detailed feedback from each session.
* **Google Sign-In & Sign-Up**
* Users can now sign in and sign up using their Google account.
* **Existing users** can connect a Google account from **Profile Settings**. If the Google email matches the only account associated with that email in the system, the connection is established automatically on first use.
* **New users** can sign up with Google directly from the onboarding flow.
### Improvements & UI Updates
* **URL Normalization in Configuration Fields**
* URLs pasted into agent configuration fields are now automatically cleaned and normalized on save.
* **Action Name Character Limit**
* Agent action names now have a 32-character limit with a visible character counter.
### Bug Fixes & Quality Improvements
* Fixed an issue where phone numbers collected during web widget interactions did not appear in Call History or in email notifications sent to representatives.
## March
### Feature Releases
* **Do Not Disturb (D\&D) Contact Status**
* Contacts can now be marked as **Do Not Disturb** to prevent them from being called in future campaigns.
* There are two types of D\&D status:
* **Manual D\&D** — users can mark any contact as D\&D directly from the contact or campaign view, selecting a reason (e.g. billing issues). Manual D\&D can be removed by the user at any time.
* **System D\&D** — automatically applied when a contact explicitly requests not to be called during a call, or when a contact has been called more than 10 times without answering.
* D\&D contacts are skipped automatically when a campaign runs — no minutes are consumed for skipped contacts.
* **Import Your Own Phone Number for Outbound Calls**
* Users can now bring their own phone number to use for outbound campaigns and inbound agents.
* To add a number, go to **Phone Numbers → Set Up Phone Number → Use My Existing Phone Number**.
* A verification call is placed to confirm ownership.
* There is no additional charge for importing a phone number — standard minute usage applies as normal.
### Bug Fixes & Quality Improvements
* **Duplicate Campaign Contact Options**
* When duplicating a campaign, users can now choose whether to start with a clean contact list or carry over all existing contacts from the original campaign.
* Fixed an issue where the White Label login page button did not reflect the brand color set in White Label settings.
### Feature Releases
* **Weekly & Monthly Agent Reports**
* The **Send Reports** action includes:
* **Weekly** reports
* **Monthly** reports
* **Improved Knowledge Pack Website Scraping**
* Knowledge Packs support scraping specific website pages when adding URLs.
* After entering a website, users can review discovered pages and choose which ones to include.
* **Low-Minute Campaign Protection**
* When account balance drops too low, active campaigns with remaining calls are paused automatically.
* A persistent warning banner appears across the app until minutes are added.
* After recharging, users can choose which paused campaigns to resume.
* Campaigns still follow their assigned minute type, so only eligible campaigns can be resumed based on the minutes added.
* **CRM Contact Enrichment**
* For users with **GHL Sync** enabled, thinkrr can fill in empty CRM contact fields using details gathered during calls.
* Existing contact information is preserved, so only missing fields are updated.
* **Clickable Web Widget Subtext Links**
* Links added to web widget subtext are accessible and clickable.
### Bug Fixes & Quality Improvements
* Fixed an issue where CRM tags were not reliably imported from connected CRM contacts.
* Fixed an issue that could block some users from completing phone number purchases.
### Feature Releases
* **Call Outcomes in Call History**
* Call History now includes a new **Call Outcome** column for more detailed visibility into what happened on each call.
* Helpful tooltips are included to clarify what each outcome represents.
* **Daily Agent Report Emails**
* You can enable daily report emails for each agent.
* You can add up to 10 recipient email addresses.
* **Enhanced Email Notifications**
* Email notifications can now be configured based on what you want to be alerted about.
* You can trigger notifications based on statuses, outcomes, sentiment, etc.
* You can create multiple notification rules.
* **Share Your Agents**
* Agents can now be shared directly using a new Share option.
* You can share via:
* Email
* Text message
* Copy to clipboard
* If an agent supports multiple contact methods, you can choose which one to share.
### Improvements & UI Updates
* **Test Call Interface Feedback**
* Clearer live indicators now show when the agent is speaking vs listening.
## February
### Feature Releases
* **Automated Sub-Account Minute Allocation**
* Primary accounts can now automatically allocate minutes to sub-accounts on a 30-day renewal cycle.
* Allocations are charged using the primary account’s saved payment method.
* Minimum allocation value is \$10.
* **Copilot Editing for Receptionists**
* Copilot can now be used to update existing Receptionist agents directly.
* **Call Outcome Summary for Web Widgets**
* Optional post-call summary display for web widget interactions.
* Displays a short call recap and clickable links discussed during the call.
* Disabled by default and must be manually enabled per agent.
* **Custom Web Widget Image Upload**
* Users can upload custom PNG images (max 2MB) for their web widget.
* Custom images can be used for both idle and speaking states.
* **Minute Type Selection for Campaigns and Inbound Agents**
* Users can now choose how minutes are consumed:
* Automatic
* Premium Only
* Basic Only
* Automatic follows system consumption order:
* Monthly premium minutes
* Cheapest paid premium minutes
* Cheapest paid basic minutes
***
### Bug Fixes & Quality Improvements
* **Web Widget Sleeping State**
* Web widgets now display a sleeping state when the account has insufficient minutes.
* Prevents infinite loading behavior when attempting to start a session.
* **White Label Visual Overhaul**
* Updated interface for the White Label branding section with improved clarity and structure.
* **Import History Interface Improvements**
* Cleaner layout and improved structure for the import history view.
* **Inbound Agent Description Visibility**
* Agent descriptions now display directly on inbound agent cards.
* Fixed behavior when web widgets attempt to run without sufficient minutes.
* Various UI stability improvements across the platform.
## January
### Feature Releases
* **Transfer Minutes Between Sub-Accounts**
* Agencies can now move minutes between sub-accounts directly from Account Manager.
* Transfers work in both directions between eligible sub-accounts.
* When sub-accounts have different pricing markups, the system clearly shows how many minutes will be deducted and received before confirming the transfer.
* A visual warning explains when markup differences affect the final minute amount.
* **Faster Onboarding and Agent Retraining via Website Scraping**
* Receptionist agents can now be created or retrained using a website URL.
* The system automatically scans the website and **fills key training and configuration fields**.
* Users can choose to update only key information or retrain the entire agent.
* **Smart Actions for Automatic CRM Workflows**
* Inbound agents now have built-in **Smart Actions** to trigger **GHL** workflows from within thinkrr.
* Automatically apply CRM tags to contacts after each interaction.
* Trigger one or more published CRM workflows without manual setup.
* **Automatic CRM Contact and Note Sync**
* New CRM sync settings allow contacts to be created automatically when they do not already exist.
* Call notes can be logged in the CRM after inbound and outbound calls.
* Includes call direction, duration, sentiment, and summary.
* Contacts created through voice interactions are tagged with: '**voice-ai-agent-created**'.
* Existing CRM contacts are never overwritten.
### Improvements & UI Updates
* **Knowledge Pack Center**
* New centralized view for managing all Knowledge Packs.
* Improved search using agent names and descriptions.
* **Test Call Experience**
* Updated test call interface with clearer microphone activity feedback.
* Improved visual response during live test calls.
### Improvements & UI Updates
* **Web Widget**
* Widget appearance customization has been expanded.
* Users can now choose between icon-based or face-based visuals for both idle and speaking states.
* **Profile Settings & Subscriptions**
* White Label can now be **purchased and cancelled directly withinProfile Settings** .
* Knowledge Pack credits can now be **purchased from Profile Settings**.
* Subscription management actions are now accessible from a single, consolidated settings area.
* **Payments & Billing**
* Added a **“See Details”** button for connected billing accounts, allowing users to open their billing dashboard directly.
* **Inbound Call Transfers**
* Transferred inbound calls now display the **original caller’s phone number** instead of the agent’s number.
* **Meeting Booked Notifications**
* Notification actions now link to **Call History** instead of external calendar views.
* **Agent Management**
* Refreshed Interface for Inbound Agent Building
* Agent names can now be edited directly from the agent list.
* Agent roles are locked after creation to prevent unintended role changes.
* Saving an agent no longer exits the configuration view.
### Bug Fixes & Quality Improvements
* Fixed an issue where the **reset domain** action in White Label settings would intermittently fail.
* Fixed layout and scrolling issues across payment and billing screens.
* Resolved intermittent loading spinner and text cutoff issues.
* Minor UI stability improvements across agent configuration and account settings.
# 2025
### Improvements & UI Updates
* **Outbound Projects & Campaigns UI Refresh**
* Outbound Projects and Campaign creation has been visually reorganized for better clarity and navigation.
* Configuration is now grouped into clear, tab-based sections to reduce scrolling and cognitive load.
* Inline editing has been added for project and campaign names and descriptions.
* Campaign setup flow is more structured and consistent across projects.
### Bug Fixes
* Fixed an issue where some users were unable to select a time zone during onboarding.
* Resolved a voice-related display issue affecting certain agents.
* Minor UI cleanup and stability improvements across outbound workflows.
### Feature Releases
* **New Seasonal Role: Santa’s Front Desk**
* A new inbound role designed specifically for the holiday season.
* Automatically uses the **Santa voice** (the only available voice for this role).
* Creates a “magical Christmas experience” with predefined call behavior optimized for festive interactions!
* **Call History Enhancements**
* Two new columns have been added for better visibility into call performance:
* **Call Duration** — Total length of each call.
* **Call Cost** — The exact cost incurred for that call.
* Both columns can be enabled/disabled through the table controls.
* Helps users and agencies monitor usage, billing, and call efficiency more effectively.
* **White Label Improvements**
* Primary accounts logging into a **white-labeled domain** can now choose to **hide thinkrr documentation and help links**.
* New toggle added to White Label settings: '**Hide Thinkrr Documentation & Help Links**'
* White label can now be **purchased directly inside the app** from **Profile Settings → General**.
* **Duplicate Inbound Agents**
* Users can now **duplicate** any existing inbound agent.
* The duplicated agent:
* Copies all settings and configuration fields.
* Retains website **URL** if applicable (for Phone + Web agents).
* Is **inactive by default**, requiring a phone number assignment before use in case it was previously also a phone agent.
* Helps users experiment safely with variations of their inbound agent setups.
### Improvements & UI Updates
* **Home Screen Experience Updates**
* New onboarding tooltip replaces the previous onboarding overlay.
* Default starter inbound agent is now **inactive** on first login, with a tooltip explaining how to activate it.
* **Scenario Library UI Enhancements**
* Restored two-step creation flow:
1. Select Project
2. Name Scenario
* Updated color palette and visual consistency.
* New system notifications:
* Meetings booked
* Low minutes
* System alerts
* **General UI & UX Polishing**
* Rounded button styles applied across updated pages.
* Minor layout fixes across scenario cards, agent cards, and forms.
### Bug Fixes
* Fix for call cost display inconsistencies.
## November
### Feature Releases
* **Hostaway Integration Enhancements**
* Property managers can now deliver a more automated and seamless guest experience:
* Automated welcome calls after guest check-in.
* Post-stay feedback surveys using the NPS Survey scenario.
* A built-in 24/7 AI Concierge for guest questions at any time.
* Support for Knowledge Packs, enabling properties to upload FAQs and details for more informed conversations.
* **Simplified Plans for New Users**
* We’ve introduced a clearer and more streamlined plan structure to make onboarding easier for new users.
* All plans now include rollover minutes and consistent usage handling for a more transparent billing experience.
* Existing users stay on their current plans with no changes.
* **Keep Access (“Freeze”) Plans**
* Users now have the option to temporarily freeze their account at a reduced rate instead of cancelling.
* This preserves agents and data while limiting the creation of new projects until reactivated.
* **White-Label Add-On**
* The white-label option is now available as an add-on for all paid plans.
* Agencies can customize their environment with their own branding and domain from Billing → Plan Settings.
* **Phone Numbers**
* Each account includes one local phone number by default.
* Additional numbers can now be added individually as needed for accounts managing multiple brands or client operations.
### Bug Fixes & Quality Improvements
* Faster, more reliable checkout flow for new signups.
* Corrected minute display and rollover tracking.
* Improved billing and renewal handling for all plans.
* Fixed minor layout issues in plan and number management views.
* Sidebar navigation updated for White-Label access.
* General performance and call stability improvements.
## October
### **Feature Releases**
* **Multilingual Agents**
* A new **English/Spanish** option has been added to the **Language dropdown**.
* Agents available under this option can **speak both English and Spanish** within the same configuration.
* During calls, these agents can **understand and switch naturally** between both languages in real time.
* **New AI Voices**
* **11** new voice options added, bringing the total to **100 voices**.
* **2** New languages introduced:
* **Swedish** (2 voices)
* **Norwegian** (2 voices)
* **7 Additional voices for existing languages:**
* **Japanese** (1 new voice)
* **English accents:**
* **3 African American**
* **1 Australian**
* **2 British** (Cockney, Essex)
* **Sub-Account Removal**
* Agencies can now remove sub-accounts directly from **Account Management**.
* Removing a sub-account frees a slot based on your plan’s limit.
* **Primary accounts cannot be removed.**
### **Bug Fixes and Quality Improvements**
* Enhanced language and ethnicity filtering for agents.
* Optimized language switching and voice responsiveness for bilingual conversations.
* Faster performance when loading and managing sub-accounts.
* Fixed accent inconsistencies in bilingual agents.
* Corrected automatic timezone detection from phone area codes.
* Resolved overlapping modal behavior during contact uploads.
* Fixed ethnicity filter mismatches.
### **Feature Releases**
* **Voice Settings**
* The **Call Settings** menu for inbound agents and outbound campaigns has been reorganized into three tabs:
* Agent Settings
* Call Settings
* Voice Settings
* The new **Voice Settings** tab lets users fine-tune agent delivery with three adjustable sliders:
* **Loudness Level (volume)**
Adjust how loud or soft your agent talks. Whisper in the library, or shout in a busy room.
* **Responsiveness**
Decides how quickly your agent jumps into the conversation.
* Less responsive: Gives users more time to think or speak without interruption.
* More responsive: Makes for fast-paced chats or real-time assistance.
* **Interruption Sensitivity**
Controls how easily you can cut off the agent mid-sentence.
* High sensitivity: Great for brainstorming sessions or when users need to steer the conversation.
* Low sensitivity: Useful for storytelling or when you want the agent to complete its message.
### **Improvements**
* **Homepage Enhancements**
* Updated homepage design for easier navigation and a cleaner experience.
* Agent and project creation flows remain the same with refreshed visuals.
* **Agent Search and Role Filter**
* Quickly locate agents by searching for their name.
* Use the new role filter to view only specific roles such as Receptionists or Sales Coaches.
* **Projects Pagination**
* Pagination added for projects.
* Users with large project volumes can now page through results and search by project name.
* **Phone Number Management**
* Phone Numbers page updated with a cleaner design and easier controls.
* Core features unchanged: purchase, assign, delete, and manage phone numbers.
* Pagination and multi-select delete added for bulk management.
### **Bug Fixes and Quality Improvements**
* Fixed pagination inconsistencies across homepage and phone number pages.
* Addressed UI alignment issues in updated views.
* Stability improvements for agent creation and campaign configuration.
## September
### **Feature Releases**
* **Call History Refresh & Insights**
* New sortable table (default = most recent), column show/hide with saved preferences, and improved filters.
* Redesigned drawer with **Call Summary** (now includes recording) and **Call Details** tabs.
* **Receptionist Agent Updates**
* **Call Transfer** improvements:
* “Business timezone” moved into transfer setup and marked as a mandatory field.
* Mandatory fields clarified (Agent Guidelines is **not** required).
* Removed outdated instructional text.
* **AI Copilot for Inbound Agent Setup**
* Available only on newly created **Inbound Receptionists**.
* New Copilot modal lets users speak naturally to a **virtual agent within AVA** to auto-fill key inbound agent fields (e.g., greetings/openers).
* Users can have the AI agent fill in the rest of the fields for them as a starting point if they’re in a hurry.
* **AVA is now a Standalone Platform**
* AVA accounts can now be created and used \*\*without \*\*a mandatory GHL connection.
* Simplifies onboarding for new users, while GHL can still be connected later via **Integrations** or contextually when needed.
* **Stripe Connect Improvements**
* Fix for **country lock-in** during setup: users can now reset and change set-up.
### **Bug Fixes & Quality Improvements**
* Platform performance optimizations → faster UI responsiveness and improved reliability across agent setup and campaign management.
* Stripe Connect setup flow polished to reduce friction.
* Fix deployed for Marrisa to prevent unexpected accent changes.
* General stability fixes across account management, campaign data fetching, calendar links, reporting, Smart Actions, and call history accuracy.
* White-label backwards compatibility and UI upgrades for automated payments.
### **Feature Releases**
* **Agent Guidelines**
* New optional **Agent Guidelines** field added across all outbound projects scenarios
* Lets users provide behavior constraints and small notes for agents.
* **Inbound Agent Call Transfer Hours**
* Added ability to configure **business/availability hours** for inbound call transfers
* Prevents disruptive off-hour transfers (e.g., 3 AM calls)
* Agents instead offer alternatives (e.g., take a message or email) outside configured hours
* Supports multiple call transfers with unique hours per recipient; executes in order of precedence if conditions overlap
* **Calendar Health Check**
* New visibility into integrated calendars
* Surfaces issues like:
* No upcoming availability
* Fewer than 5 available slots in the next week
* No availability for 2+ months
* Provides severity-based error or warning messages to help diagnose call failures
* **Ability to Add More Knowledge Packs**
* Users can now:
* Upgrade plans to increase included packs
* Purchase additional Knowledge Packs individually
* Use new **transfer back to primary** function for sub-accounts to reassign unused packs
* Additional Knowledge Packs are **\$16/month**
* **Sales Coach Role Adjustments**
* Actions streamlined to reflect intended usage
* **Removed**: Real-time booking and call transfer
* **Retained**: Notify the representative only
* **Fast Login Experience**
* Simplified onboarding flow for new users purchasing via landing pages
### **Bug Fixes & Quality Improvements**
* Removed **HTML formatting** from text fields in GHL
* Fixed **campaign data fetching** issue in AVA
* Fixed issue with **empty time zones** for system-generated contacts
* Corrected **primary account determination** in `/agency-subaccounts` API (account manager table)
* Fixed incorrect **agency profits display** in the account manager
* Resolved **Google Calendar meeting link** issue
* Fixed **campaign report download** failures
* Addressed **Smart Action malfunction** in production
* Corrected **Call History showing incorrect data** in AVA
* **White-label** backwards compatibility and UI upgrades for automated payments
## August
### **Feature Releases**
* **Editable Knowledge Packs**
* Users can now edit existing Knowledge Packs to add or remove files without deleting and recreating them.
* Edits do **not** consume additional plan allocation.
* Plan limits:
* **Agency Unlimited** and **Business Growth**: 2 KPs
* **Agency Lite** and **Business Professional**: 1 KP
* **Knowledge Pack Credit Counter & Allocation**
* New section displays total, in-use, and available Knowledge Pack credits
* Ability to allocate available credits to sub-accounts via the **Payments** page.
* Assigned Knowledge Packs \*\*cannot \*\*be reassigned without assistance of the **support team**.
* **Web Widget Enhancements**
* UI now supports light and dark modes.
* Agent visual customization:
* Choose from preset **idle** and **speaking** images to customize your agent’s appearance
* Changes appear only on deployed web widgets
* New text configuration (Overlay mode only):
* **Title**: 16-character limit
* **Description**: 23-character limit
* Live preview included; input blocked once limits are reached
* Whitespace and special characters allowed; tab spaces are not
* **Inbound Action Improvements**
* The configuration flow for inbound agent actions has been redesigned for clarity and control.
* Each action now uses a **toggle switch**:
* Turning the toggle **on** opens a side panel where the action can be configured
* Once saved, configurations are **retained**, even if the action is later toggled off
* Re-enabling the toggle immediately reactivates the saved setup without needing to reconfigure
* **Outbound Campaign Status Improvements**
* New **Pickup Rate** column shows percentage of contacts successfully reached:
* Includes pickups, voicemails, and booked meetings
* Formula: `Reached ÷ Attempted`
* All statuses now include hover tooltips for clarity
* Status updates:
* **Executed** renamed to **Complete**
* **Ended** added as a new manual stop status
### **Bug Fixes & Quality Improvements**
* Added **"Phone Agent Only"** label in Call Settings
* Fixed minor validation and UI layout issues in file upload and campaign modals
## July
### **Feature Releases**
* **Edit Project Name from Dashboard**
* You can now rename any project directly from the **three-dot menu** on the AVA home screen.
* Opens an inline input field with Save and Cancel buttons.
* Replaces the previous workflow where project names were fixed post-creation.
* **Updated Download Results for Campaigns**
* The **Download Results** button on the **Project > Campaign** page has been fixed and updated.
* CSV includes: Project Name, Campaign Name, Start Time, To, From, First Name, Last Name, Email, Status, Duration, Sentiment, Appointment.
* Appointment field displays a timestamp or “No information provided”.
* Download is available for:
* Completed campaigns
* Paused campaigns (if they contain at least one call record)
* In-progress campaigns (shows the most recent data)
* No file is generated for campaigns with no call history.
* **Agent Voice and Caller Name Fallback**
* **"AI Assistant"** has been relabeled to **"Agent Voice"** across all views.
* If **Caller Name** is left blank in campaign settings, AVA will now default to the Agent Voice name for outbound calls.
* **Ability to create a Knowledge Pack**
* In our initial rollout this is supported for **Business Growth** and **Agency Unlimited** plans. One Knowledge Pack per subscription.
* Knowledge Packs unlock the ability to upload files or URLs for either outbound, inbound and web calls.
### **Bug Fixes**
* Restored sticky behavior for the bottom bar on collapsed campaign pages.
* Fixed dropdown close behavior for **Current Period** on the agency admin screen.
* Resolved inconsistent font sizes and weights across admin and partner dashboards.
* Campaign **Delete** button is now correctly styled as red.
* Corrected fallback logic for **Caller Name** when left empty.
* Removed pagination display when only one item is present in a list.
### **Feature Releases**
* **Starter Agent for New Users**
* All **new AVA accounts** (Agency, Business, or Sub-account) now receive a **pre-built inbound agent** immediately after sign-up.
* Designed to improve onboarding by letting users test AVA instantly.
* Includes:
* Default phone agent with pre-filled configuration
* Auto-created contact based on onboarding details
* Agent can be deployed after attaching a number
* “Test Agent” button visible directly on the dashboard
* **Call Settings: End Call After Silence**
* New setting for **inbound and outbound agents** to automatically end calls after inactivity.
* Prevents wasted minutes on dead air or spam calls.
* Configurable durations: **30, 60, 90, or 120 seconds**
* Applies to:
* **Web Widget**
* **Inbound Calls**
* **Outbound Campaigns**
* **Inbound Notification Email Template Update**
* Applies when the **“Notify Representative via Email”** smart action is enabled.
* Refined design includes:
* **Call duration**, **contact name**, **agent name**, and **sentiment**
* A **Key Points** section
* Direct **Call History link** to the specific call
* Addresses formatting issues and improves follow-up clarity
* **Improved Agent Cards on Home Screen**
* Agent cards now show **type badges** (Phone, Web, or both)
* **“Test Agent”** button added to allow instant simulation
* **Call History** access moved to the **three-dot menu** (⋮)
* **Contact Source Tracking (“Added From” Column)**
* Contacts now display where they came from:
* **Web Widget**
* **Manual Entry**
* **CSV Upload**
* **CRM Integration**
* Helps eliminate confusion caused by anonymous `+1` entries
* **Contact Deduplication for Web Widget**
* Web Widget now checks **both phone and email** before creating a new contact
* Matching both fields prevents duplicates
* Blank-number contacts are labeled **“No Phone Number”**, with a tooltip
* **Scenario Creation Flow Simplified**
* Users now only need to enter the **project name**—description is no longer required
* Also fixed a state-retention bug when canceling a new scenario
* **Global Mandatory Field Indicator**
* All required fields now marked with a **red asterisk** for clarity
* Applies platform-wide and replaces the prior black marker system
* **Mandatory Field Fix: Client Follow-Up Scenario**
* The following fields are now required:
* Sentiment Response (Positive, Neutral, Negative)
* Follow-Up Message (Positive, Neutral, Negative)
* Prevents issues like AVA saying “slash slash” during test or live calls
* **Inbound Agent Settings Menu Repositioned**
* The **Settings** button for inbound agents is now located at the **top** of the agent configuration screen for easier access
* **Stripe Connect: White-Label Billing Branding**
* Available for **Agency Unlimited** accounts using Stripe Connect
* Agency branding now appears on client bank statements, replacing Thinkrr branding
### **Core Features**
#### **Outbound Calling**
| Document Name | New | Renamed From |
| - | - | - |
| [**Generic Outbound Scenario with Cold Transfer**](/guides/usage/outbound-calling/scenarios/Generic-Outbound-Scenario-with-Cold-Transfer) | **Yes** | |
### **Feature Releases**
* **Generic Outbound Scenario with Cold Transfer**
* A new outbound scenario that supports **real-time cold transfers** to live agents.
* Fully customizable identity, tone, pitch, call flow, and transfer logic.
* Perfect for converting high-intent leads in the moment.
* New configuration fields allow you to:
* Set transfer triggers
* Specify target phone number
* Define what to say before the transfer
* 📌 **Reminder:** All calls using this scenario are tracked in **Call History**, where users can:
* Review summaries
* Listen to recordings
* Read AI transcripts
### **Feature Releases**
* **Global Help Documentation Integration**
* Contextual documentation links now appear throughout the AVA interface.
* Allows users to instantly access setup guides, usage tips, and troubleshooting articles **without leaving the app**.
* Only available to **Business** and **Agency** accounts — subaccounts do **not** see Thinkrr documentation links.
* **Sidebar Menu Renamed: Help → Resources**
* The sidebar item formerly labeled **Help** is now called **Resources**.
* The menu includes:
* Access to official documentation
* Direct link to the Community Hub
* Shortcut to submit a support ticket
* **Automated Cancellations via Profile Settings**
* Certain plans can now be canceled directly in-app via **Profile Settings → General**.
* Cancellation flow includes:
* Reason selection prompt
* Immediate on-screen confirmation
* Email confirmation
* Cancellation effects:
* Account remains active until end of billing period
* Users can reactivate before renewal date
* **All sub-accounts tied to the primary account are also canceled**
* Eligible plans:
* Business Kickstart
* Business Starter
* Agency Kickstart
* Agency Lite
* Manual cancellation still required for:
* Professional
* Business Growth
* Agency Unlimited
* Agency Partner (legacy)
If your plan still requires manual cancelation and you wish to cancel your subscription, submit a ticket with your request at [https://thinkrr.ai/support](https://thinkrr.ai/support)
* **New Call Statuses Added**
* **Call Transfer**:
* Tracks successful cold transfers made by the AI to a live agent.
* Provides clarity in reports that previously showed ambiguous outcomes.
* **IVR Detected**:
* Indicates the call was routed to an Interactive Voice Response (IVR) system.
* Helps teams filter out wasted minutes and improve routing automation.
* **Removal of Campaign Action Buttons**
* **Execute** and **Pause** buttons have been removed from the **Project view** screen.
* Prevents accidental actions and simplifies UI in edge-case campaign states.
### **Documentation Updates**
* Updated [**Plans for Agencies and Businesses**](/guides/introduction/getting-started/Agency-and-Business-Plans)
* Includes new **Cancellation** section with plan-specific behavior and post-cancellation grace period
* Updated [**Call Status Definitions**](/Call-Statuses)
* Includes new statuses: **Call Transfer** and **IVR Detected**
* Minor updates across multiple documents to reflect:
* **Sidebar menu updates** (Resources tab)
## June
### **Best Practices**
#### **Setting Up Projects**
| Document Name | New | Renamed From |
| - | - | - |
| [**Avoid \[object Object\] Errors**](/best-practices/setting-up-projects/Format-Errors) | **Yes** | |
### **Feature Releases**
* **Small Screen Splash Screen**
* On mobile, tablet, and small-width desktop views, a new splash screen now appears to indicate that AVA is desktop-optimized.
* This screen is white-labeled and replaces the broken UI experience.
* **Web Widget: Justification/Overlay Feature**
* Added support for **overlay mode** where the widget can float and follow the user across the page.
* **Justification controls** added — you can now position the widget (left, right, center) without modifying your site code.
* Includes **Reset to Default** button to clear justification and overlay settings.
* The **Reset to Default** option also clears:
* Widget background color
* Speaking animation
* Size settings
* **Inbound Agent UI Overhaul**
* New design layout for inbound agent setup and editing.
* Includes:
* Input hint text for all fields
* Rich text support in multi-line inputs
* Highlighting of incomplete fields
* Expansion toggle for larger input editing
* Changes reflected in the following documentation:
* Creating an Inbound Agent
* Web Widget
* Receptionist role
* Creating an AVA Agency Account
* Assignment & Management
* **White Label Improvements**
* Subdomain enforcement: All custom domains must use valid **subdomains** (e.g. `app.yourcompany.com`). Root domains are no longer supported and will fail verification.
* Visual progress tracking: **Orange dots** now indicate incomplete steps beside each tab.
* Step gating: You must complete Step 1 before proceeding to Step 2 for both Domain and Email tabs.
* Email tab now displays a persistent **banner** showing which email address system emails will come from.
* UI access change: White Labeling is now accessed via a **hover menu** at the top of the sidebar (under agency name), not a static link.
* Access control:
* **Agency Unlimited users** can view the White Labeling page.
* **Business users** can only access `/profile-settings`.
### **Documentation Updates**
* Updated **Creating an Inbound Agent** to reflect the new configuration UI and restructured “Assigning Actions” as its own step.
* Updated [**Web Widget**](/guides/usage/inbound-calling/Web-Widget) documentation to include:
* Overlay vs embedded deployment options
* Justification controls
* Chrome extension warning in overlay mode
* Reset to Default clears all display and positioning settings
* Updated **Creating an AVA Agency Account** to reflect inbound UI updates in account onboarding.
* Updated [**Receptionist**](/guides/usage/inbound-calling/Receptionist) role configuration fields to match the new input structure.
* Updated [**Assignment & Management**](/Assignment-and-Management) for phone numbers with inbound setup visuals and terminology.
* Added clarification to [**White Labeling**](/guides/introduction/key-benefits/White-Labeling) documentation:
* Subdomain requirement and root domain rejection
* Step-by-step flow and visibility based on agency type
### **Feature Releases**
* **New Call Settings Panel in Campaign Management:**
* Noise Isolation Mode.
* Maximum Call Duration limits.
* Background ambient sound options.
* Background sound volume slider.
* **Web Widget Copy Update:**
* Updated copy to clarify that **Call Transfer is not supported** on Web Widget deployments.
### **Improvements & Backend Updates**
* **CSV Import Flow Improvements:**
* Prevents uploading the same file twice.
* Allows multiple files to be uploaded.
* Auto-detects timezone from imported contact CSV.
* **Global & Scenario Contact Selection Updates:**
* Improved Select All functionality for Global Contacts and Scenario Contacts.
* (Note: Campaigns and CRM Imports not affected.)
* **Managed Actions UX Update:**
* Updated back button behavior to prevent accidental data loss on navigation.
* **UI Bug Fixes:**
* Global Contact bottom bar positioning fixed for better visual alignment.
### **Documentation Updates**
* Fully restructured **Campaign Management** documentation:
* New separation of **Campaign Settings**, **Call Settings**, **Campaign Configuration**, and **Contacts**.
* Added advanced Call Settings panel: Noise Isolation Mode, Max Call Duration, End Call on Silence After, Background Sound, Background Sound Volume.
* Updated configuration walkthrough with clearer A/B testing examples.
* Expanded FAQ including explanation of **Campaign Settings vs Campaign Configuration**.
* Merged and consolidated **Phone Number Management** documentation:
* Combined **Multiple Phone Numbers Support**, **Number Assignment**, and **Area Code Selection** into new document: **Assignment & Management**.
* Slightly revamped **Twilio Integration** documentation for clarity.
* Minor content and screenshot updates across:
* Projects
* Creating an Inbound Agent
* Campaign Management
### **Document Changes**
#### **Home Page & Onboarding**
| Document Name | New | Renamed From |
| - | - | - |
| [**Creating an AVA Agency Account**](/guides/introduction/getting-started/Agency-Onboarding) | **Yes** | |
## **Core Features**
### **Phone Numbers**
| Document Name | New | Renamed From |
| - | - | - |
| [**Assignment & Management**](/Assignment-and-Management) | **Yes** | Multiple docs merged |
| [**Twilio Integration**](/guides/usage/phone-numbers/Twilio-Integration) | No | |
### **Outbound Calling**
| Document Name | New | Renamed From |
| - | - | - |
| [**Campaign Management**](/guides/usage/outbound-calling/Campaign-Management) | No | |
| [**Projects**](/Projects-and-scenarios) | No | |
### **Inbound Calling**
| Document Name | New | Renamed From |
| - | - | - |
| [**Creating an Inbound Agent**](/guides/usage/inbound-calling/Creating-an-Inbound-Agent) | No | |
## May
## Core Features
### **Outbound Calling**
**Scenario Overview**
| Document Name | New | Renamed From |
| - | - | - |
| [**Generic Outbound Scheduler**](/guides/usage/outbound-calling/scenarios/Generic-Outbound-Scheduler) | **Yes** | |
| [**Appointment Reminder**](/guides/usage/outbound-calling/scenarios/Appointment-Reminder) | **Yes** | |
### **Information Architecture Updates**
* **Reorganized Interaction Data Features**
The following documents have been moved to a new category:
| Document Name | New | Moved From | Moved To |
| - | - | - | - |
| [**Call Statuses**](/Call-Statuses) | No | Outbound Calling | Interaction Data Management → Contact & Data Flow |
| [**Call History & Recording**](/guides/usage/contact-data-flow/Call-History-Recording) | No | Outbound Calling | Interaction Data Management → Contact & Data Flow |
### **Core Platform Announcements**
* **The promotional period for the Web Widget has now ended**
By creating and enabling the Web Widget, all inbound and outbound calls, as well as conversations through the widget, will now be billed at a reduced rate of **\$0.16 per minute**.
This pricing logic is applied **per call**, based on the widget’s status at the **end of the call**.
> ⚠️ If the widget is disabled or there’s a sync failure, calls are billed at the default **\$0.16/min** rate.
* **New: Bucket-Based Minute Consumption Model**
AVA now uses a **bucket system** to track and apply minutes. You may have minutes from different sources, each with their own rate (e.g., standard, discounted, or bulk). The system will **always consume from the lowest-cost bucket first**, maximizing your value. For example:
* Bulk minutes purchased at **\$0.09/min** are used first.
* After those are depleted, usage switches to **\$0.16/min** buckets — depending on whether the widget is active. Full billing mechanics, including buckets, fallback behavior, and live rate display are explained in the [**Minute Pricing & Discount**](/guides/consumption/minutes-management/Minute-Pricing-and-Discount) guide.
* **Scenario UI Overhaul Completed** All Scenarios in the AVA platform have been updated to use a new section-based UI for organizing user input fields. This dramatically improves clarity and onboarding. Each scenario now clearly segments configuration into intuitive categories (e.g., Opening Script, Meeting Details, Call Intent), helping users understand what’s customizable and how it impacts call behavior.
* **Inbound Agent Improvements** Inbound AI Agents have received substantial backend improvements. These include:
* More accurate language generation for complex user inquiries
* Faster fallbacks and better handling of unexpected inputs
* Call transfer bugs resolved for all agents using warm handoff flows
### **Usage & Billing**
#### **Minute Consumption**
| Document Name | New | Renamed From |
| - | - | - |
| [**Minute Pricing & Discount**](/guides/consumption/minutes-management/Minute-Pricing-and-Discount) | No | Pay-as-you-go System |
### **Best Practices**
#### **Setting Up Projects**
| Document Name | New | Renamed From |
| - | - | - |
| [**Adjusting Agent Pronunciation**](/best-practices/setting-up-projects/Adjusting-Agent-Pronunciation) | **Yes** | |
### **Core Features**
#### **Contact Management & Data Flow**
| Document Name | New | Renamed From |
| - | - | - |
| [**API Key Generation**](/guides/usage/contact-data-flow/API-Key-Generation) | **Yes** | |
### **Best Practices**
#### **Setting Up Projects**
| Document Name | New | Renamed From |
| - | - | - |
| [**Scripting, Prompting & Information**](/best-practices/setting-up-projects/Scripting-Prompting-and-Information) | **Yes** | |
| [**Testing Procedure**](/best-practices/setting-up-projects/Testing-Procedure) | **Yes** | |
### **Agent Updates**
* Carla: Portuguese → Brazilian
* Keren: Portuguese → Brazilian
### **New Agent Expansion**
There are **52 new agents** added across **14 languages**:
* **Spanish** – 7 agents
* **Portuguese** – 5 agents
* **Chinese** – 4 agents
* **Italian** – 4 agents
* **Korean** – 4 agents
* **Polish** – 4 agents
* **Russian** – 4 agents
* **Turkish** – 4 agents
* **Vietnamese** – 4 agents
* **Hindi** – 3 agents
* **Japanese** – 3 agents
* **Dutch** – 2 agents
* **French** – 2 agents
* **German** – 2 agents
## April
### **Core Features**
#### **Contact and Data Management**
| Document Name | New | Renamed From |
| - | - | - |
| [**Contact Import & Export**](/guides/usage/contact-data-flow/Contact-Import-and-Export) | **Yes** | |
### **Usage & Billing**
#### **Agency Features**
| Document Name | New | Renamed From |
| - | - | - |
| [**Sub-Account Management & Monitoring**](/Monitoring) | **Yes** | |
### **Product Overview**
#### **Getting Started**
| Document Name | New | Renamed From |
| - | - | - |
| [**AVA**](/Getting-Started-AVA) | **Yes** | |
| [**NIKO**](/Getting-Started-NIKO) | **Yes** | |
| [**Agencies**](/guides/introduction/getting-started/Agencies) | **Yes** | |
| [**Businesses**](/guides/introduction/getting-started/Businesses) | **Yes** | |
| [**Plans for Agencies and Businesses**](/guides/introduction/getting-started/Agency-and-Business-Plans) | **Yes** | |
#### **Key Benefits**
| Document Name | New | Renamed From |
| - | - | - |
| [**Customer Service Automation**](/guides/introduction/key-benefits/Customer-Service-Automation) | **Yes** | |
### **Core Features**
#### **Inbound Calling**
| Document Name | New | Renamed From |
| - | - | - |
| [**Web Widget**](/guides/usage/inbound-calling/Web-Widget) | **Yes** | |
| [**Abilities & Actions**](/guides/usage/inbound-calling/Abilities-and-Actions) | No | |
| [**Roles**](/guides/usage/inbound-calling/Roles-Overview) | **Yes** | |
| [**Receptionist**](/guides/usage/inbound-calling/Receptionist) | No | Roles - Receptionist |
| [**Sales Coach**](/guides/usage/inbound-calling/Sales-Coach) | **Yes** | |
#### **Outbound Calling**
| Document Name | New | Renamed From |
| - | - | - |
| [**Projects & Scenarios**](/Projects-and-scenarios) | No | |
| [**Campaign Statuses**](/guides/usage/outbound-calling/Campaign-Statuses) | No | |
| [**Call Statuses**](/Call-Statuses) | No | |
| [**Call Scheduling**](/guides/usage/outbound-calling/Call-Scheduling) | No | |
| [**Custom Multi-Topic Scheduler**](/guides/usage/outbound-calling/scenarios/Custom-Multi-Topic-Scheduler) | No | |
| [**Recruitment Outreach Scheduler**](/guides/usage/outbound-calling/scenarios/Recruitment-Outreach-Scheduler) | No | |
| [**Event Attendance Confirmation**](/guides/usage/outbound-calling/scenarios/Event-Attendance-Confirmation) | No | |
| [**Client Follow Up**](/guides/usage/outbound-calling/scenarios/Client-Follow-Up) | No | Client Follow-up (SMS Only) |
| [**Generic Outbound Scenario**](/guides/usage/outbound-calling/scenarios/Generic-Outbound-Scenario) | **Yes** | |
| [**Standard Scheduler With Warm Transfer**](/Warm-Transfer) | **Yes** | |
| [**Real Estate Market Engagement**](/guides/usage/outbound-calling/scenarios/Real-State-Market-Engagement) | **Yes** | |
| [**Generic Sales Closer Scheduler**](/guides/usage/outbound-calling/scenarios/Generic-Sales-Closer-Scheduler) | **Yes** | |
| [**Real Estate Interest Qualifier Scheduler**](/guides/usage/outbound-calling/scenarios/Real-State-Interest-Qualifier) | **Yes** | |
| [**Data Collection**](/guides/usage/outbound-calling/scenarios/Data-Collection) | No | Data Gatherer |
### **Voice & AI Capabilities**
#### **AI Assistants**
| Document Name | New | Renamed From |
| - | - | - |
| [**Voices and Languages Selection**](/Voice-Selection) | **Yes** | Accents & Voices |
### **Support & Resources**
#### **Support Channels**
| Document Name | New | Renamed From |
| - | - | - |
| [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent) | **Yes** | |
| [**Support Ticket System**](/support-resources/support-channels/Support-Ticket-System) | **Yes** | Help Ticket System |
| [**Community Forum**](/support-resources/support-channels/Community-Forum) | **Yes** | |
| [**Thinkrr Think Tank Webinar**](/support-resources/training-resources/Thinkrr-Think-Tank-Webinar) | **Yes** | Weekly Webinar |
| [**Documentation Update**](/support-resources/Documentation-Updates) | **Yes** | |
#### **Training Resources**
| Document Name | New | Renamed From |
| - | - | - |
| [**Video Tutorials**](/support-resources/training-resources/Video-Tutorials) | **Yes** | |
# Support Ticket System
Source: https://docs.thinkrr.ai/support-resources/support-channels/Support-Ticket-System
How to submit and manage support tickets for Thinkrr-related issues requiring personalized assistance.
### **Overview**
The **Support Ticket System** enables clients, agents, and businesses to contact our support team directly for help with complex issues that go beyond the scope of our online Thinkrr Support Agent.
Before submitting a ticket, we recommend chatting with the Thinkrr Support Agent — it’s completely free and provides instant answers to common questions related to setup, troubleshooting, features, and more. Make sure your microphone is enabled and has the allowed permissions in your browser tab so it can hear you!
If your issue requires personalized attention — such as billing inquiries, integration problems, technical bugs, or setup assistance — our support team is here to help.
### **Details**
Support inquiries can be submitted via:
* **Website:** Thinkrr support page
![7 1supportmainpage Ticket Pn]()
* Or via **Email:** [hello@thinkrr.ai](mailto:hello@thinkrr.ai)
When submitting a ticket through the website, users will be asked to provide relevant information to help us resolve the issue efficiently. The following fields are required:
![7 1support Ticketinterface Pn]()
* **First Name & Last Name**
* **Phone Number**
* **Email Address**
* **Client Type** (e.g. Partner, Direct Client, Reseller)
* **Issue Type**, including:
* Feature Request
* Bug
* Cancellation
* Setup Issue
* Technical Issue
* General Feedback
* **Subject** (brief summary of the issue)
* **Detailed Description** (a clear explanation of the issue)
* **Loom Video** *(optional but recommended)* – screen recordings help our team understand your issue faster
***
### **FAQs & Troubleshooting**
You can expect an acknowledgment within a few minutes of submission. Our team typically responds within 1–2 business days, depending on the complexity of the issue.
Use the ticket system for:
* Billing and subscription questions
* Integration support
* Technical errors or bugs
* Setup or onboarding issues
* Feature requests
* Any issue requiring detailed troubleshooting
If you need to add more information, you can reply directly to the confirmation email you receive after submitting your ticket.
Currently, ticket status tracking is done via email. You will be notified of any updates or resolutions directly in your inbox.
***
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Thinkrr Support Agent
Source: https://docs.thinkrr.ai/support-resources/support-channels/Thinkrr-Support-Agent
An AI-powered voice support tool designed to provide users with instant help for Thinkrr-related questions and troubleshooting.
### Overview
The **Thinkrr Support Agent** is a virtual AI-powered assistant designed to provide instant support for common questions and issues related to Thinkrr products and services. It can help with onboarding, features, troubleshooting, pricing, and plan details, all through a voice-enabled conversation.
In addition to answering questions, the Support Agent can now work directly with our support ticketing system. It can find a user, create new tickets, look up existing tickets, read back public updates, and add new information to open tickets. It also follows structured flows for cancellation and retention requests so that important issues are routed correctly.
Before submitting a support ticket manually, we recommend chatting with the Support Agent. It is free, fast, and always available.
To get started, visit the Thinkrr support page and ensure your microphone is enabled. The AI Agent will listen and respond in real time, so there is no need to type or wait for human intervention.
### Details
The Support Agent can assist with the following topics:
* **Features** - Get detailed information on product capabilities and how to use them.
* **Onboarding** - Step-by-step guidance for new users setting up Thinkrr for the first time.
* **Troubleshooting** - Immediate help diagnosing and resolving common issues where possible.
* **Pricing** - Answers to frequently asked questions about costs, billing cycles, and upgrades.
* **Plan Details** - Understand the differences between subscription tiers and what is included in each.
* **Ticket Support** - Create new support tickets, check status on existing ones, and add extra information when needed.
* **Retention and Cancellation** - Handle cancellation style requests in a structured way and route them for follow up.
How to use the Support Agent:
* Visit the Thinkrr support page at [**thinkrr.ai/support**](https://thinkrr.ai/support)
![7 1supportai Pn]()
* Enable microphone and browser permissions if needed.
* Click on the circular icon containing the headphone symbol.
* Speak your question clearly. The AI will respond instantly.
### Support Agent Capabilities
The Thinkrr Support Agent now connects to the support backend to help users do more than just ask questions. It can perform a set of support actions that mirror what a human agent would usually need to do.
#### 1. Find an existing user
When you provide your email address or phone number, the Support Agent can look up your contact record in the support system. This helps it:
* Confirm that it is speaking to the right person.
* Locate your related tickets.
* Avoid creating duplicate tickets for the same issue.
If the agent cannot find a matching contact, it will let you know and guide you through what is possible next.
#### 2. Create a support ticket
If the issue cannot be resolved through simple troubleshooting, the agent can create a support ticket on your behalf.
During this flow the agent will:
* Ask for the email or phone number that should be linked to the ticket.
* Collect a clear description of the problem in your own words.
* Ask follow up questions if needed so the ticket has enough context.
* Submit the ticket into the support system with a subject and description that reflect the issue.
This removes the need to fill out separate forms or write long emails. The information you tell the agent becomes the content of the ticket.
#### 3. Check ticket status and read public updates
You can ask the Support Agent for the status of an existing ticket.
Once it finds you and your tickets, it can:
* List open or recent tickets associated with your contact.
* Tell you the current status of a specific ticket.
* Read back the latest public notes that the support team has added.
This is useful when you want an update but do not want to send follow up messages or search through email threads.
#### 4. Add information to an existing ticket
If you forgot to include something or have new information about an issue, you can ask the Support Agent to add it to your ticket.
The agent will:
* Identify which ticket you are talking about, either by ticket reference or by confirming from a list of recent tickets.
* Collect the new details you want to add.
* Append those details to the existing ticket as an additional note, instead of opening a new ticket for the same problem.
If your request is clearly related to a ticket that is already open, the agent will prefer to update that ticket so that the context stays in one place.
#### 5. Troubleshoot common issues
For many frequently reported issues, the Support Agent can walk you through standard troubleshooting steps directly in the conversation, for example:
* Clarifying where to find a setting or option.
* Explaining how to complete a configuration step.
* Guiding you through basic checks before a ticket is created.
If the steps do not resolve the issue, the agent can move straight into ticket creation with the context it just gathered.
#### 6. Plan information and subscription questions
The Support Agent can answer high level questions about:
* Available plans and what they include at a feature level.
* Basic differences between tiers.
* Where to manage your subscription inside the product.
If your question requires account specific changes, detailed billing adjustments, or anything that needs a human review, the agent will guide you to open a ticket so the support team can handle it.
#### 7. Retention and cancellation style requests
If you say you want to cancel or are considering canceling, the agent follows a more structured flow. It can:
* Clarify what you are trying to change or cancel.
* Provide relevant information that might help resolve the concern.
* Capture the reason for the cancellation style request.
* Create or update a ticket so the support team can follow up with the right priority.
This ensures that cancellation related conversations are recorded clearly and do not get treated like a generic support question.
### Configuration
There is no installation or technical setup required to use the Support Agent. Simply:
* Open the Thinkrr support page.
* Allow microphone access when prompted by your browser.
* Begin speaking to ask your question or describe your issue.
For any ticket related flows, you will be asked to provide contact details such as an email address or phone number. This is required so that tickets and updates can be linked to the correct user.
For the best experience, use a supported browser (Chrome, Edge, Safari) and ensure your internet connection is stable.
### Usage and Results
* **Real time responses:** The AI provides immediate answers to most support related queries.
* **Ticket creation:** When an issue cannot be solved directly, the agent can create a support ticket with the information gathered in the conversation.
* **Ticket status updates:** Users can request the status of existing tickets and hear the latest public notes without needing to email support.
* **Ticket updates:** Additional context can be added to an open ticket, keeping all information in one place for the support team.
* **Guided troubleshooting:** For common problems, the agent provides step by step guidance before escalating.
* **Retention routing:** Cancellation style requests follow a structured path so that they are handled with proper attention.
* **No delays or wait times:** Get help instantly without needing to wait in a queue for a human agent.
* **Streamlined experience:** Ideal for quick questions and guided flows without leaving the website.
* **Escalation path:** For more advanced issues, the AI can guide users to submit a ticket or contact human support.
### FAQs and Troubleshooting
No. The AI is voice enabled. Just ensure your microphone is active and start speaking.
The agent is equipped to handle most product related questions, including setup, features, integrations, troubleshooting, pricing, and plan details. It can also help create and update support tickets when needed.
Yes. The agent can look up tickets associated with your contact details, read the latest public notes, and add new information to an open ticket if you provide extra context.
The agent will follow a structured flow to understand what you want to cancel, provide relevant information, and create or update a ticket so the support team can follow up on the request.
If your issue is more complex or requires personalized support, such as billing changes, technical bugs, or account specific adjustments, the agent will guide you to submit a support ticket or contact our team directly.
Yes. The Thinkrr Support Agent is always online and ready to help at any time.
***
For additional assistance or to report issues with the Support Agent, please contact our support team directly.
If the Support Agent is unable to resolve your request, you can:
* Visit our support site at [help.thinkrr.ai](https://help.thinkrr.ai) to submit a [Support Ticket](/support-resources/support-channels/Support-Ticket-System)
* Or email us at [hello@thinkrr.ai](mailto:hello@thinkrr.ai)
# V4 Snapshot Setup
Source: https://docs.thinkrr.ai/support-resources/training-resources/Snapshot-Setup
Learn how to install the thinkrr Demo Snapshot (v4) in GoHighLevel, explore its included assets, and use it to quickly jumpstart your workflows.
## Overview
In **GoHighLevel**, a snapshot is a saved template of a complete account setup. It includes funnels, workflows, pipelines, calendars, tags, triggers, and other configurations. Snapshots are designed to quickly and consistently replicate setups across multiple subaccounts.
Thinkrr provides the **thinkrr Demo Snapshot v4** as a starting point for agencies and clients. This snapshot installs a preconfigured package of assets designed to demonstrate thinkrr’s integration with GoHighLevel and give you a strong head start.
This guide covers:
1. Installing the thinkrr Demo Snapshot into your agency account
2. Loading the snapshot into a subaccount
3. Reviewing the included assets after installation
***
## Setup Guide
* Begin by clicking the installation link provided by Thinkrr: [**Snapshot V4**](https://affiliates.gohighlevel.com/?fp_ref=thinkrr-ai69\&share=LaYcHjJTgqZMsAwO8tT9)
* Once installed, the snapshot will appear under **Imported Snapshots** in your GoHighLevel account.
* If you created the snapshot yourself, it will appear under **My Snapshots**.
* Look for **thinkrr Demo Snapshot V4**
![Imported Snapshots Pn]()
* By default, you’ll start in **Agency View**.
* Click **Subaccounts** in the sidebar menu.
* Select the subaccount you want to work with (for example, *John Doe Enterprises*).
![Subaccounts Pn]()
* Inside the chosen subaccount, click the **Actions** button in the top right corner.
![Example Sub Pn]()
* From the dropdown, select **Load Snapshot**.
![Load Snapshot Pn]()
* From the list, choose **thinkrr Demo Snapshot v4** (or the most up-to-date version available).
* Then click **Proceed**.
![Choose V Pn]()
* Next, you’ll see a **summary of assets** to be imported with the snapshot.
* Review the list of funnels, workflows, pipelines, calendars, and other components.
* You may skip assets you don’t want to import by deselecting them.
* The exact list of assets will vary depending on the snapshot version.
* Once you’re satisfied with the selection, click **Proceed** again.
![Summary Pn]()
* You’ll see a **Checking for Conflicts** screen.
* If there are **no conflicts**, the snapshot won’t overwrite anything in your account.
* If conflicts appear, review and resolve them before proceeding.
* After resolving, click **Proceed**.
* You’ll receive a notification once the snapshot is fully loaded — this usually happens quickly.
![Conflicts Pn]()
* Switch back into your subaccount and confirm that the assets have been installed.
![Confirm Pn]()
* Continue below to review what’s included in the thinkrr Demo Snapshot v4.
***
## Assets Included After Installation
### Calendars
* A demo calendar is included for **testing and demonstration purposes**.
* We strongly recommend connecting your own calendar for real use, but this sample calendar is provided by default.
![Calendar Demo Pn]()
### Opportunities
* Prebuilt **pipelines** are provided to help track lead progress across different sales or support stages.
* These give you a ready-made structure to begin managing leads and client opportunities.
![Pipelines Pn]()
### Automations
* A dedicated folder contains **preconfigured workflows**.
* These workflows include:
* Outbound call sequences
* Inbound call triggers
* A demo form connected to one of the preset funnels
![Automations Demo Pn]()
### Funnels
* Funnel templates are available under the **Sites** section.
* These funnels are designed to plug directly into the automation flows provided in the snapshot.
![Funnels Pn]()
### Settings
* The snapshot also installs a large set of **custom fields** and **custom values**.
* These fields allow you to capture and manage data throughout your workflows with flexibility.
![Custom Fields Pn]()
***
## Notes & Recommendations
* **Snapshots are versioned.** Always choose the most recent version (e.g., thinkrr Demo Snapshot v4).
* **Test first.** The demo assets are provided to help you experiment. Replace demo calendars and sample values with your own for live use.
* **Conflicts.** If conflicts appear during installation, review them carefully to avoid overwriting existing setups.
***
## FAQs & Troubleshooting
### General Questions
A snapshot is a complete package of funnels, workflows, pipelines, calendars, and configurations. It allows agencies to replicate account setups quickly across subaccounts.
Always install the latest available version (currently v4). Newer versions may include updated assets or fixes.
### Configuration
No. During installation, you can review the list of assets and deselect any you don’t want to import.
If conflicts appear, review them carefully. You can skip overwriting existing assets or adjust as needed before proceeding.
### Usage and Results
Replace demo calendars, funnels, and values with your own production assets. The demo setup is for testing and demonstration only.
* Calendars appear in the **Calendars** section.
* Pipelines are under **Opportunities**.
* Workflows are in **Automations**.
* Funnels are in the **Sites** section.
* Custom fields and values are listed in **Settings**.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Thinkrr Live
Source: https://docs.thinkrr.ai/support-resources/training-resources/Thinkrr-Think-Tank-Webinar
Thinkrr Live is our weekly flagship event where users, creators, and innovators come together to dive into the latest in Voice AI. Hosted live every Thursday, it’s a space to learn, ask questions, and stay ahead of the curve — directly from the team behind Thinkrr.
### **Overview**
**Thinkrr Live** sessions are weekly live sessions hosted via Zoom, designed to keep users informed on the latest product releases, features, and best practices. Led by expert members of the Thinkrr team, these webinars offer valuable insights, practical guidance, and a chance to engage in real-time discussion.
Held every **Thursday at 8:00 PM EST (GMT-5)**, Thinkrr Live is an excellent opportunity for users to stay ahead of updates, explore innovative use cases, and interact directly with our product experts.
### **Details**
* **Free to Join** – Open to all Thinkrr users and members of the community
* **Weekly Schedule** – Every **Thursday at 8:00 PM EST (GMT-5)**
* **Location** – Conducted via Zoom. The event link is provided in the **Events section** of the **Voice AI Made Simple** private group in the Community Forum
* **Live Interaction** – Speak directly with expert members of the Thinkrr team
* **Knowledge Sharing** – Learn about product updates, usage strategies, and successful case studies
* **Q\&A Opportunity** – Ask questions live and receive answers in real-time
* **Idea Sharing** – Present your own suggestions, feedback, or innovative ways you're using the platform
### **How to Attend**
To join the webinar:
![Webinar Pn]()
### **Benefits of Attending**
* Stay updated with the latest product developments
* Gain deeper insight into using Thinkrr effectively
* Connect with like-minded users and experts
* Access recordings later under **Agency Webinars** in the Learning section of the Community Forum
### **FAQs & Troubleshooting**
To attend, you must first be a member of the **Voice AI Made Simple** community group within the Community Forum. Once you’ve joined (free of charge), you’ll be able to view the **Events** section where an orange Zoom link for the webinar is posted. No additional registration is required beyond being part of the community.
No problem! All sessions are recorded and made available in the **Learning tab** under **Agency Webinars** within the Community Forum. You can revisit them anytime.
No, Thinkrr Live sessions are **completely free** for all users and community members.
You can ask questions using Zoom’s built-in features. We recommend:
* Typing your question into the **chat box** during the session
* Using the **“Raise Hand”** feature found under the **Reactions** tab to indicate you'd like to speak
* Waiting for the **dedicated Q\&A portion** of the webinar when live questions are encouraged
Yes! We welcome your suggestions. You can share your ideas directly in the **Discussion Board** of the Community Forum or during a live session.
Make sure you're logged into your Community Forum with your members account and have joined the **Voice AI Made Simple** group. If you're still having trouble, check your browser settings to allow pop-ups or contact [**hello@thinkrr.ai**](mailto:hello@thinkrr.ai) for assistance.
Topics often include product updates, sales and marketing strategies, success stories from the community, expert walkthroughs of new features, and live demos of real use cases.
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).
# Video Tutorials
Source: https://docs.thinkrr.ai/support-resources/training-resources/Video-Tutorials
A growing library of expert-led video tutorials, crafted to help you master Thinkrr's tools with real-world examples and step-by-step guidance. Whether you're a beginner or a seasoned pro, these lessons are here to elevate your workflow.
### **Overview**
The **Video Tutorials** are a curated collection of short to medium-length videos created by expert members of the Thinkrr team. These tutorials provide step-by-step instructions, examples, and best practices to help users get the most out of Thinkrr’s software tools and integrations. Whether you're just getting started or looking to sharpen your skills, these videos are designed to accelerate your learning and improve your efficiency.
### **Details**
* **Where to Access**\
Available within the **Voice AI Made Simple** private group in the Community Forum
* **Location**\
Found under the **Learning** tab once you're inside the group
* **Content Structure**\
Organized into themed courses with multiple videos, each featuring a progress bar to track your completion from 0–100%
* **Format**\
All content is delivered in video format with clear, practical demonstrations and explanations
### **How to Access**
You can access the Video Tutorials by following these steps:
![Community Learning Pn]()
This section contains structured courses, each with multiple videos covering essential topics, features, and use cases. A built-in progress bar tracks your completion from 0–100%, making it easy to stay organized and pick up where you left off.
### **Benefits**
* **Accelerated Learning** – Get up to speed quickly with step-by-step video guides
* **Visual & Practical** – Watch real use cases and walkthroughs of how to operate tools inside Thinkrr
* **Expert Insights** – Learn from seasoned team members who provide best practices, pro tips, and creative applications
* **Flexible Pace** – Learn on your own schedule — rewind, replay, or jump to specific lessons as needed
* **Up-to-Date Content** – Includes the latest product changes and integrations
### **FAQs & Troubleshooting**
No, access to the tutorials is completely free — but you must be accepted into the **Voice AI Made Simple** group inside the Community Forum.
Yes! Recordings of webinars and other instructional content are archived under the **Agency Webinars** course within the Learning tab.
Yes. Many videos go over integrations with CRM systems, scheduling tools, and outbound calling platforms, with examples shown in action.
Try the following steps:
* Make sure you’re logged in and that your membership to the private group has been approved
* Refresh the page or try a different browser
* Disable browser extensions that may block video players
* If the issue persists, report it through the Support Ticket System or email us at [**hello@thinkrr.ai**](mailto:hello@thinkrr.ai)
***
For additional questions or guidance, try using our [**Virtual Support Agent**](/support-resources/support-channels/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).
If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/support-resources/support-channels/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).