# Thinkrr

- [Thinkrr AI Knowledge Base](https://docs.thinkrr.ai/Home.md): Whether you're just getting started or looking to master the details, this is your go-to resource for everything Thinkrr AI.
- [Product Overview](https://docs.thinkrr.ai/guides/introduction/product-overview.md)
- [Thinkrr](https://docs.thinkrr.ai/guides/introduction/getting-started/Getting-Started-thinkrr.md): **thinkrr** is a powerful AI voice platform that integrates with business systems to handle inbound and outbound calls, automate follow-ups, nurture leads, and act as your 24/7 virtual receptionist and sales team—all while syncing seamlessly with GoHighLevel (GHL).
- [Thinkrr CRM](https://docs.thinkrr.ai/guides/introduction/getting-started/Getting-Started-thinkrr-CRM.md): **thinkrr CRM** is also a standalone platform—it's the seamless integration of thinkrr's advanced AI voice technology directly into the GoHighLevel (GHL) business ecosystem, designed to supercharge CRM, automation, booking, and sales processes with intelligent voice automation.
- [Agencies](https://docs.thinkrr.ai/guides/introduction/getting-started/Agencies.md): Learn how to set up your **thinkrr** agency account, connect your GoHighLevel workspace, manage client subaccounts, and navigate the **thinkrr** dashboard.
- [Businesses](https://docs.thinkrr.ai/guides/introduction/getting-started/Businesses.md): A getting started guide for businesses using **thinkrr** and **thinkrr CRM**. Learn how to create your account and configure your first AI voice agent.
- [Plans for Agencies and Businesses](https://docs.thinkrr.ai/guides/introduction/getting-started/Agency-and-Business-Plans.md): Thinkrr.ai offers tailored plans for both agencies and individual businesses. This guide explains how **thinkrr** and its **CRM** function within each environment, including features, account management, and key terms. Use this documentation to understand how to choose, customize, and optimize your…
- [Automated Call Handling](https://docs.thinkrr.ai/guides/introduction/key-benefits/Automated-Call-Handling.md): One of the core benefits of the **thinkrr Voice AI platform** is its ability to handle calls autonomously, enabling businesses to streamline operations, improve customer engagement, and focus their resources where it matters most.
- [Appointment Scheduling](https://docs.thinkrr.ai/guides/introduction/key-benefits/Appointment-Scheduling.md): A key feature in what makes thinkrr so powerful is the ability for AI agents to use “actions” during a call.
- [Lead Qualification](https://docs.thinkrr.ai/guides/introduction/key-benefits/Lead-Qualification.md): Effective **Lead Qualification** is essential for maximizing business growth, and thinkrr makes it effortless with AI-powered automation.
- [Time & Resource Savings](https://docs.thinkrr.ai/guides/introduction/key-benefits/Time-Resource-Savings.md): Time is money, and thinkrr helps you save both. By leveraging AI-driven automation, thinkrr reduces the time and resources spent on routine tasks, such as handling customer calls, scheduling appointments, and qualifying leads.
- [Consistent Customer Experience](https://docs.thinkrr.ai/guides/introduction/key-benefits/Consistent-Customer-Experience.md): Delivering a consistent customer experience is crucial for building trust and loyalty.
- [Customer Service Automation](https://docs.thinkrr.ai/guides/introduction/key-benefits/Customer-Service-Automation.md): thinkrr Voice AI platform automates customer service, ensuring consistent and scalable support while reducing operational costs.
- [White Labeling](https://docs.thinkrr.ai/guides/introduction/key-benefits/White-Labeling.md): The **White Labeling** feature allows agencies to fully brand and customize the thinkrr platform as their own.
- [Core Features](https://docs.thinkrr.ai/guides/usage/Core-Features.md)
- [Creating an Inbound Agent](https://docs.thinkrr.ai/guides/usage/inbound-calling/Creating-an-Inbound-Agent.md): **Inbound Agents** in the thinkrr.ai Voice AI platform provide automated, AI-driven customer interaction for both phone and web-based engagements.
- [Abilities & Actions](https://docs.thinkrr.ai/guides/usage/inbound-calling/Abilities-and-Actions.md): Inbound Agents in the thinkrr.ai Voice AI platform aren’t just virtual assistants — they’re fully functional AI receptionists equipped with built-in decision-making and response mechanisms. These agents can book meetings, transfer calls, notify reps, and access structured information using Knowledge…
- [Roles](https://docs.thinkrr.ai/guides/usage/inbound-calling/Roles-Overview.md): Roles are integral to configuring AI agents in the thinkrr.ai platform. By selecting a role, you specify how an agent will interact with customers, the tone of the conversation, and the tasks it will handle. Each role is designed to fulfill specific functions, such as customer service, sales, or gen…
- [Web Widget](https://docs.thinkrr.ai/guides/usage/inbound-calling/Web-Widget.md): Deploy your AI Web Agent on your website and connect call data into your workflows with webhooks. This guide covers how to embed the web widget across popular web editors and set up webhook integrations for seamless data logging.
- [Creating an Outbound Project](https://docs.thinkrr.ai/guides/usage/outbound-calling/Creating-an-Outbound-Project.md): Learn how to create and configure an outbound project in your thinkrr account.
- [Scenarios Overview](https://docs.thinkrr.ai/guides/usage/outbound-calling/Scenarios-Overview.md): The thinkrr platform offers powerful tools, called scenarios, used for managing AI Voice Calling outbound projects, seamlessly integrating with **thinkrr CRM** (our tailored version of GHL) and supporting agency users working with their own versions of GHL.
- [Project Campaigns](https://docs.thinkrr.ai/guides/usage/outbound-calling/Project-Campaigns.md): Learn how to create, configure, and manage campaigns inside an outbound project in thinkrr.
- [Campaign Statuses](https://docs.thinkrr.ai/guides/usage/outbound-calling/Campaign-Statuses.md): Definitions for each campaign status in thinkrr. Understand how to interpret the current state of your outbound calling efforts at a glance.
- [Scheduling Calls](https://docs.thinkrr.ai/guides/usage/outbound-calling/Call-Scheduling.md): Learn how to schedule calls in both thinkrr and GHL, using campaign settings and workflow automation.
- [Call Statuses & Outcomes](https://docs.thinkrr.ai/guides/usage/contact-data-flow/Call-Statuses-and-Outcomes.md): Detailed overview of each call status and call outcome used in thinkrr Campaigns, including definitions, impact on call tracking, and troubleshooting tips.
- [Call History & Recording](https://docs.thinkrr.ai/guides/usage/contact-data-flow/Call-History-Recording.md): **Call History** in thinkrr provides a detailed record of all calls made and received, offering insights into call statuses, call outcomes, engagement levels, and critical details such as meeting schedules and contact information.
- [Contact Import & Export](https://docs.thinkrr.ai/guides/usage/contact-data-flow/Contact-Import-and-Export.md): Easily manage your contact lists by importing or exporting data in bulk using thinkrr and GoHighLevel (GHL) tools.
- [Webhook Support](https://docs.thinkrr.ai/guides/usage/contact-data-flow/Webhook-Support.md): Connect your AI call data directly into your own workflows or external systems using webhooks. This guide explains how to log call results, transcripts, and customer data into any platform that accepts incoming webhooks.
- [API Key Generation](https://docs.thinkrr.ai/guides/usage/contact-data-flow/API-Key-Generation.md): Learn how to create and manage API keys in your thinkrr dashboard to connect with external services like CRMs, automation tools, and property platforms.
- [Twilio Integration](https://docs.thinkrr.ai/guides/usage/phone-numbers/Twilio-Integration.md): **Twilio integration** enables users to import their Twilio phone numbers into thinkrr seamlessly, allowing full functionality for inbound and outbound calling.
- [Management & Assignment](https://docs.thinkrr.ai/guides/usage/phone-numbers/Management-and-Assignment.md): How to create, assign, manage, and configure phone numbers inside thinkrr for both inbound agents and outbound campaigns.
- [Voice & AI Capabilities](https://docs.thinkrr.ai/guides/engagement/voice-&-ai-capabilities.md)
- [Sentiment Analysis](https://docs.thinkrr.ai/guides/engagement/ai-assistants/Sentiment-Analysis.md): **Sentiment Analysis** provides a high-level evaluation of a contact's response and engagement during an interaction with an AI assistant.
- [Voice & Language](https://docs.thinkrr.ai/guides/engagement/ai-assistants/Voice-and-Language.md): Customize your AI Agent’s voice, accent, and language to align with your brand and better engage your audience across global markets.
- [Knowledge Packs](https://docs.thinkrr.ai/guides/engagement/ai-assistants/Knowledge-Packs.md): Knowledge Packs allow thinkrr agents to reference structured company knowledge during calls, improving accuracy and reducing repeated training.
- [Usage & Billing](https://docs.thinkrr.ai/guides/consumption/usage-&-billing.md)
- [Minute Pricing](https://docs.thinkrr.ai/guides/consumption/minutes-management/Minute-Pricing-and-Discount.md): Understand how credit-based billing, minute types, and bucket-based consumption work in the thinkrr Voice AI platform.
- [Auto-Recharge & Auto Allocation](https://docs.thinkrr.ai/guides/consumption/minutes-management/Auto-Recharge-and-Auto-Allocation.md): The **Auto-Recharge & Threshold Settings** feature in thinkrr Voice AI ensures that your account remains fully functional without interruptions due to depleted credit.
- [Sub-Account Management](https://docs.thinkrr.ai/guides/consumption/agency-features/Sub-Account-Management.md): Gain visibility and control over client sub-accounts with real-time usage insights, billing details, and performance monitoring via the thinkrr Voice AI dashboard.
- [Profits & Payouts](https://docs.thinkrr.ai/guides/consumption/agency-features/Profits-Payouts.md): With the **Agency Profits & Payouts** feature, Agencies using the thinkrr Voice AI platform can unlock a new revenue stream by earning profits on minutes purchased by their Sub-accounts.
- [Margin Settings](https://docs.thinkrr.ai/guides/consumption/agency-features/Margin-Settings.md): Margin Settings in the thinkrr Voice AI platform empower Agency accounts to define custom markups on the price of minutes purchased by their Sub-accounts (clients).
- [GHL Integrations](https://docs.thinkrr.ai/ghl-integration/CRM-Integration.md)
- [Integration With GHL](https://docs.thinkrr.ai/ghl-integration/Integration-With-GHL.md): With thinkrr’s native **GHL Integration**, you can experience all of thinkrr’s advanced AI capabilities, right within your favorite CRM.
- [Call Forwarding](https://docs.thinkrr.ai/ghl-integration/Call-Forwarding.md): **Call Forwarding** functionality allows you to seamlessly route incoming calls made to your GHL (GoHighLevel) Lead Connector phone number to your [thinkrr.ai](http://thinkrr.ai) thinkrr Voice AI phone number.
- [Smart Actions & Triggers](https://docs.thinkrr.ai/ghl-integration/smart-actions-triggers/Smart-Actions-and-Triggers.md): Learn how to use thinkrr’s custom actions and triggers inside GoHighLevel workflows to launch calls, process results, and automate client journeys.
- [Dynamic Outbound Call](https://docs.thinkrr.ai/ghl-integration/smart-actions-triggers/Dynamic-Outbound-Call.md): This premium GHL/thinkrr CRM action launches a thinkrr outbound call using a selected scenario, script, and AI agent.
- [Inbound Agent Call](https://docs.thinkrr.ai/ghl-integration/smart-actions-triggers/Inbound-Agent-Call.md): This thinkrr trigger activates when someone calls an inbound AI agent. Use it to update contacts, log call details, or launch automations.
- [Contact Called](https://docs.thinkrr.ai/ghl-integration/smart-actions-triggers/Contact-Called.md): This thinkrr trigger activates when an outbound call is completed. Use it to process call outcomes, update contacts, and launch follow-ups.
- [Google Calendar](https://docs.thinkrr.ai/ghl-integration/calendar-integrations/Google-Calendar.md): Integrating **Google Calendar** with GHL ensures seamless scheduling and time management, enabling thinkrr AI agents to book appointments, check availability, and mirror events across platforms.
- [Outlook Calendar](https://docs.thinkrr.ai/ghl-integration/calendar-integrations/Outlook-Calendar.md): Integrating **Outlook Calendar** with GHL ensures seamless scheduling and time management, enabling thinkrr AI agents to book appointments, check availability, and mirror events across platforms.
- [Zoom Integration](https://docs.thinkrr.ai/ghl-integration/calendar-integrations/Zoom-Integration.md): Integrating **Zoom** with GHL enables seamless scheduling and management of virtual meetings.
- [Microsoft Teams](https://docs.thinkrr.ai/ghl-integration/calendar-integrations/Microsoft-Teams.md): Integrating **Microsoft Teams** with GHL allows users to schedule virtual meetings seamlessly, with dynamic Teams links added directly to calendar events.
- [Short Term Rentals](https://docs.thinkrr.ai/short-term-rentals/Short-Term-Rentals.md): Explore integrations and automation tools built for the short-term rental industry. This section covers how thinkrr connects with property management platforms to streamline guest communication, manage check-ins, and collect post-stay feedback automatically.
- [Hostaway Integration](https://docs.thinkrr.ai/short-term-rentals/Hostaway-Integration.md): Learn how to connect your Hostaway account with thinkrr, configure the Property Concierge inbound agent, and use outbound scenario templates to automate guest communications.
- [Concierge](https://docs.thinkrr.ai/short-term-rentals/Concierge.md): The **Concierge** role allows businesses and property managers to automate guest communications, providing 24/7 assistance powered by thinkrr and Hostaway. This role connects directly with your Hostaway account, syncing property data to deliver accurate, context-rich responses. For properties not co…
- [Welcome Call](https://docs.thinkrr.ai/short-term-rentals/outbound-scenarios/Welcome-Call.md): The **Welcome Call** Scenario automates personalized post-check-in calls for Hostaway-connected properties. Acting as a virtual concierge, the AI Agent confirms guest arrivals, ensures satisfaction, and provides key property information—reducing workload for property managers and improving the guest…
- [NPS Survey](https://docs.thinkrr.ai/short-term-rentals/outbound-scenarios/NPS-Survey.md): The **NPS Survey** Scenario automates post-checkout feedback calls for Hostaway-connected properties. The AI Agent contacts guests after checkout to measure satisfaction, capture Net Promoter Score (NPS) responses, and escalate negative feedback to property managers for follow-up.
- [Best Practices](https://docs.thinkrr.ai/best-practices/Best-Practices.md)
- [Client Onboarding Overview](https://docs.thinkrr.ai/best-practices/Client-Onboarding-Overview.md): Get a complete overview of the thinkrr client onboarding process with GoHighLevel — from defining your niche and building snapshots, to configuring sub-accounts, assigning phone numbers, and running test calls before launch.
- [Scripting, Prompting & Information](https://docs.thinkrr.ai/best-practices/setting-up-projects/Scripting-Prompting-and-Information.md): Understand the differences between scripting, prompting, and informational inputs when configuring thinkrr scenarios. This guide breaks down each interaction type and highlights how to use custom values for personalization.
- [Adjusting Agent Pronunciation](https://docs.thinkrr.ai/best-practices/setting-up-projects/Adjusting-Agent-Pronunciation.md): Ensure agents in thinkrr pronounces names and phrases correctly using phonetic spelling techniques. This guide outlines tested methods and configurations to optimize voice accuracy.
- [Testing Procedure](https://docs.thinkrr.ai/best-practices/setting-up-projects/Testing-Procedure.md): Learn how to properly test your inbound and outbound thinkrr projects using mock calls, safe test numbers, and structured evaluation techniques before going live.
- [GHL Variable Error: [object Object] in thinkrr Calls](https://docs.thinkrr.ai/best-practices/setting-up-projects/Format-Errors.md): **How to resolve '[object Object]' errors caused by unsupported or misformatted GHL custom variables in thinkrr Voice AI.**
- [Knowledge Pack Optimization](https://docs.thinkrr.ai/best-practices/setting-up-projects/Knowledge-Pack-Optimization.md): How to structure and prepare content so thinkrr agents deliver faster, more accurate answers when using Knowledge Packs.
- [Support & Resources](https://docs.thinkrr.ai/support-resources/support-&-resources.md)
- [Thinkrr Support Agent](https://docs.thinkrr.ai/support-resources/support-channels/Thinkrr-Support-Agent.md): An AI-powered voice support tool designed to provide users with instant help for Thinkrr-related questions and troubleshooting.
- [Support Ticket System](https://docs.thinkrr.ai/support-resources/support-channels/Support-Ticket-System.md): How to submit and manage support tickets for Thinkrr-related issues requiring personalized assistance.
- [Community Forum](https://docs.thinkrr.ai/support-resources/support-channels/Community-Forum.md): The **Community Forum** is a dedicated community hub where Thinkrr.ai users can connect, collaborate, and grow together. It’s designed to encourage knowledge sharing, problem-solving, and professional development around Thinkrr’s products and use cases. Whether you want to troubleshoot issues, ask q…
- [Release Notes](https://docs.thinkrr.ai/support-resources/support-channels/Release-Notes.md): The **Documentation Updates** section provides a clear and chronological log of all updates made to live documentation across the Thinkrr knowledge base. This helps users and team members stay aligned with the latest content releases, status changes, and new resource additions. Each entry includes t…
- [V4 Snapshot Setup](https://docs.thinkrr.ai/support-resources/training-resources/Snapshot-Setup.md): Learn how to install the thinkrr Demo Snapshot (v4) in GoHighLevel, explore its included assets, and use it to quickly jumpstart your workflows.
- [Video Tutorials](https://docs.thinkrr.ai/support-resources/training-resources/Video-Tutorials.md): A growing library of expert-led video tutorials, crafted to help you master Thinkrr's tools with real-world examples and step-by-step guidance. Whether you're a beginner or a seasoned pro, these lessons are here to elevate your workflow.
- [Thinkrr Think Tank Webinar](https://docs.thinkrr.ai/support-resources/training-resources/Thinkrr-Think-Tank-Webinar.md): The Thinkrr Think Tank Webinar is our weekly flagship event where users, creators, and innovators come together to dive into the latest in Voice AI. Hosted live every Thursday, it’s a space to learn, ask questions, and stay ahead of the curve — directly from the team behind Thinkrr.

## OpenAPI Specs

- [openapi](/api-reference/openapi.json)

## Optional

- [Community](https://members.thinkrr.ai/)
- [Blog](https://thinkrr.ai/blog)