AI Voice Studio Smart Call

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Overview

AI Voice Studio Smart Call is a premium workflow action in GoHighLevel (GHL) and NIKO that places outbound calls through AVA using the exact configuration of an existing Project → Campaign in your AVA account.
Because it reads campaign metadata directly, every call follows the same agent, language, voice, greeting, objectives, and scenario fields you defined in AVA. You can optionally expose and override those properties inside GHL, and, when enabled, save modified settings back to AVA for tighter alignment. Smart Call also supports two-way synchronization between AVA and GHL.
You can create a new campaign directly inside GHL using this action, and it will automatically appear in AVA once the workflow executes. Likewise, any changes you make in AVA are immediately reflected inside GHL when selecting projects or campaigns for future workflows. What you get, at a glance

• Campaign-accurate calls without rebuilding prompts in GHL
• Optional in-GHL overrides for agent, language, and scenario fields
• Two-way sync between AVA and GHL for seamless campaign creation
• Clean reporting that ties all calls back to their originating campaign

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Adding the Action to a Workflow

1. Open Workflows in GHL or NIKO and create or edit a workflow.
2. Click + to add a step → AVA Voice AI → AI Voice Studio Smart Call.
3. The action panel appears with contact fields, project and campaign selection, and optional campaign properties.

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Configuring the Call

The Smart Call panel includes three layers of setup:

1. Contact Details – who we’re calling and when
2. Project & Campaign – which AVA campaign to use
3. Campaign Properties – optional section for adjusting scenario fields, voice, and language

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1) Contact Details

Use dynamic tags — do not hardcode values.

• Phone Number – Always use the raw value (for example, {{contact.phone_raw}})
• First Name / Last Name – Personalize the agent’s dialogue ({{contact.first_name}}, {{contact.last_name}})
• Email – Optional; used for identification or CRM logic
• Timezone – Ensures local-time behavior. If blank, AVA defaults to your account’s main timezone

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2) Select AVA Project & Campaign

Choose the Project & Campaign combination that should execute the call.
Only projects with at least one campaign appear. Each entry is displayed as:

Project Name – Campaign Name

When selected, Smart Call runs using that campaign’s configuration.

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3) Show Campaign Properties

Toggle Show Campaign Properties to reveal the campaign’s scenario configuration inside GHL. This is ideal when you need to confirm or make quick adjustments without leaving your workflow. You can then:

• View all fields defined by the campaign’s scenario (greeting, intros, purpose, etc.)
• Confirm or override
  • AI Assistant Voice
  • AI Assistant Language (including bilingual options)
  • AI Assistant Name
  • Scenario text fields (greeting, purpose, message, etc.)
• Caller Number – Choose the outbound number from your AVA account
• Leave Voicemail – Enter a message or type NA if not leaving one
• Save Modified Settings back to AVA – When enabled, overrides you make in GHL are written back to AVA the first time this action executes, keeping both systems aligned

ℹ️ Scenario fields vary by scenario. Some are shared (greeting, introduction, representative name), while others are unique (event name, offer details, qualifiers). Smart Call mirrors whatever the campaign’s scenario exposes in AVA.

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Field Explanations

Each field in Smart Call controls how the call is launched and how data flows between GHL and AVA.

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Filling in Scenario-Specific Fields

After selecting your campaign and enabling Show Campaign Properties, you’ll see every field expected by that scenario. Common examples include:

• Greeting / Introduction – How the agent opens the call
• Representative / Company Details – Adds context and credibility
• Purpose / Talking Points – What the call aims to achieve
• Custom Message – Optional field for reminders or personalization

Tip: Write conversationally. AVA uses these fields as flexible guidance rather than strict scripts, adapting phrasing to each call’s context.

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Calendar Configuration

If your scenario books meetings:

1. Paste your Calendar ID from GHL into the campaign’s calendar field.
2. To find it: Calendars → three-dot menu → Settings → copy the ID under the calendar name.

📌 Ensure your calendar is Active in GHL. Paused calendars will block bookings.

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Voicemail Message

This field cannot be left blank.

• To leave a voicemail: Write what the agent should say.
• If not leaving one: Type NA so the workflow can publish successfully.

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Finalizing and Testing

1. Save your workflow.
2. Publish it.
3. Test it with a valid contact and phone number.

Recommended test steps:

• Manually trigger the workflow on a test contact.
• Verify that AVA calls with the correct voice and language.
• Confirm the meeting booking if applicable.
• Check Call History in AVA for transcript, sentiment, recording, and status.

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Behavior & Benefits

• Full Campaign Control – Calls follow the exact configuration you set in AVA.
• Language & Voice Customization – Confirm or override agent details as needed.
• Campaign Tracking – All calls log to their campaign for unified reporting.
• Two-Way Sync – Build campaigns in either GHL or AVA; updates flow both ways.
• Cleaner Automations – Pair with Smart Trigger for precise post-call workflows.

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Typical Use Cases

• Running multilingual campaigns where voice and language differ by market.
• Automating personalized lead-qualification calls with tailored intros and follow-ups.
• Managing outbound efforts tied to event confirmations, discovery calls, or renewals.
• Generating consistent reports on campaign performance directly within AVA.

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FAQs & Troubleshooting

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General Questions

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Configuration

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Usage and Results

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For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support. If you still need assistance, visit help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.