Scheduling a call is one of the features within your campaign settings that allows customizable dates and additional planning when deploying your outbound projects. Since the scheduling option exists within campaign settings, you can have the same project running under different campaigns, each with its own timing.
If you want to learn how to create and manage outbound projects, visit the “Projects and Scenarios” section. For campaign features and setup, refer to the “Campaign Management” section.
Effective call scheduling goes beyond simply selecting a time and date—it requires aligning system settings with real-world outreach strategy. Regardless of whether you’re using AVA’s campaign settings or GHL’s workflow automations, a few strategic considerations can significantly impact results.
Time Zone Awareness: Always schedule calls according to the time zone of your target audience. Misalignment here can lead to missed calls or low engagement.
Client Availability: Consider when your ideal customers are most likely to answer. For B2B, weekday mornings may perform better; for B2C, evenings or weekends might be ideal.
System Load Management: When scheduling high-volume campaigns, spread out calls using frequency or batch pacing settings to avoid system overload or delivery issues.
Platform-Specific Timing Logic: In AVA, scheduling is handled within each campaign’s configuration. In GHL, Drip Mode allows finer control over frequency, days, and call time windows.
Edit Limitations: Once a schedule is active (e.g., campaigns are executed or contacts are added to automation), most platforms lock those parameters. Plan carefully before launching.
By planning your campaign timing thoughtfully and configuring platform tools correctly, you can improve connection rates, reduce retries, and maintain a smooth user experience across outbound projects.
Scheduling in GHL relies on defining the start date, time, and frequency (e.g., daily, weekly) when enrolling contacts into a published workflow. You can adjust batch sizes and scheduling windows using Drip Mode for large volumes.
No, once contacts are enrolled and scheduled, the campaign will execute as defined in the workflow. You cannot modify the schedule for contacts already in the queue.
Modifications to a workflow after contacts are added will not affect those contacts in the queue. You would need to remove and re-add contacts to apply changes to their schedule.
Scheduling in GHL is subject to system processing limits, especially when working with large batches. It is recommended to monitor workflow performance for large campaigns to ensure smooth execution.
Ensure that the workflow is published and that all scheduling parameters (start time, frequency, and batch sizes) are set correctly. Additionally, check if there are any network issues or invalid contact numbers.
You can track the status of scheduled calls within the Campaign History or Call Analytics sections of the GHL dashboard. Each entry includes the timestamp, scheduled time, status, and related campaign data.
