Custom Multi-Topic Scheduler
The Custom Multi-Topic Scheduler focuses on a more flexible approach to AI agent interactions, offering a wider variety of custom topics during a single outreach. This broadens the conversation spectrum and optimizes time consumption, as the AI adapts to each client’s needs based on topic-specific configurations.
Details
The Custom Multi-Topic Scheduler is designed for businesses that want to cover more ground per call while still keeping messaging relevant and structured. It’s ideal for outreach scenarios where clients may be interested in multiple services, partnership offerings, or collaborative opportunities—all in one conversation. By configuring up to three unique topics in the Project Configuration, this Scheduler enables your AI to offer a more holistic and personalized experience. Additionally, the AI can introduce a partner company or co-branded service during the interaction, expanding the opportunity for value-driven engagement.Key Features
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Purpose:
- Deliver flexible, multi-topic outreach in a single call
- Adapt the conversation based on client interest and feedback
- Support partnership-based interactions with optional co-branding
- Optimize time spent with each contact
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Customizable User Input Fields:
This scenario is designed for multi-topic consultations and collaborative partner campaigns. Fields are organized into logical sections that define the caller identity, conversation context, and scheduling logistics.
Caller & Agent Setup
Fields that introduce the AI Agent and set the stage for a collaborative outreach.
- Representative Name: The AI’s greeting message, used to confirm the contact’s identity.
- Company Name: The organization making the outreach.
- Partner Context: A short line explaining any relevant partnerships or collaborative efforts.
- Service Type: The category or type of services being discussed.
- Agent Guidelines: Behavior constraints you can set to shape how the AI communicates (e.g. emphasis, or handling edge cases).
Discussion Topics
A set of predefined topics the AI will mention to structure the consultation.
- Topic 1: The first area of discussion or service offering.
- Topic 2: The second area of focus in the conversation.
- Topic 3: A third topic or optional value-add service.
Meeting & Scheduling Details
Defines the duration and method of meeting delivery.
- Default Meeting Duration (minutes): The standard meeting time.
- Alternative Meeting Duration (minutes): An alternate duration option for scheduling flexibility.
- Location of Meeting: Virtual or physical format of the appointment.
- Calendar: The connected calendar used to book the meeting.
Voicemail
Defines the fallback message used when the contact doesn’t answer.
- Voicemail Message: A prewritten script the AI uses when leaving a voicemail.
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Objective:
- To enable the AI to represent your business and partners seamlessly
- To cover multiple service offerings within one streamlined call
- To offer scheduling flexibility and personalized value propositions
Example Configuration & Demo
Caller & Agent Setup
Representative NameHi, this is from . Am I speaking with ?
Company Name
Elevate Digital Partners
Partner Context
We’re collaborating with BrightWave Analytics to deliver advanced performance tracking as part of our marketing packages
Service Type
Marketing Strategy & Execution
Discussion Topics
Topic 1Social Media Management
Topic 2
Google Ads Optimization
Topic 3
SEO & Organic Growth Strategy
Meeting & Scheduling Details
Default Meeting Duration (minutes)30
Alternative Meeting Duration (minutes)
20
Location of Meeting
Virtual Meeting
Calendar
Agent Testing
Voicemail
Voicemail MessageHello , this is calling on behalf of , your representative. We’d like to schedule a brief meeting to discuss . We’ll try reaching out to you again soon. Thank you, and have a great day!
FAQs & Troubleshooting
General Questions
What is the difference between this and the Standard Scheduler?
What is the difference between this and the Standard Scheduler?
The Custom Multi-Topic Scheduler allows for up to three distinct discussion points during a single outreach, whereas the Standard Scheduler typically focuses on one topic. This makes it ideal for more complex or layered service offerings.
Can I include services from another business or partner?
Can I include services from another business or partner?
Yes. You can use the Partner Context field to have the AI introduce and position offerings from a partner company.
Does the AI follow a fixed order when presenting topics?
Does the AI follow a fixed order when presenting topics?
Yes. The AI presents the topics in the order they’re configured: Topic 1, then Topic 2, then Topic 3—unless it detects strong interest in a specific one early in the conversation.
Where are meeting details stored?
Where are meeting details stored?
All meetings are booked through the connected calendar, and call summaries can be accessed via AVA or integrated CRMs like GHL.
What happens if no topics are configured?
What happens if no topics are configured?
The Scheduler defaults to basic scheduling behavior, similar to the Standard Scheduler, and skips topic-related dialogue.
Configuration
Do I have to use all three topic fields?
Do I have to use all three topic fields?
No. The scheduler adapts to however many topics you provide—1, 2, or 3.
What happens if the client is only interested in one of the topics?
What happens if the client is only interested in one of the topics?
The AI pivots to focus on that topic and proceeds with scheduling based on the defined preferences.
Can each campaign have different topics?
Can each campaign have different topics?
Yes. Each campaign inherits fields from its Project but can override them to tailor messaging to the client.
Usage and Results
How does the scheduler adapt to different types of businesses?
How does the scheduler adapt to different types of businesses?
The custom field structure allows any service-based business to mold the conversation structure to its needs.
Is partner information mandatory?
Is partner information mandatory?
No. If not configured, the AI omits the partner context entirely.
What happens if a client is interested in multiple topics?
What happens if a client is interested in multiple topics?
The AI briefly addresses all configured topics before guiding the client to a single, consolidated meeting.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support. If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.