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Details

The Customer Service Automation feature with AVA enables businesses to offer consistent, 24/7 customer service. It automates repetitive tasks, ensuring there is always a representative available for customer calls. Whether it’s answering queries, scheduling appointments, or transferring calls, AVA allows your business to provide a seamless customer experience without needing 24-hour human staffing.

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Always-On Service

  • AVA agents are available 24/7, ensuring no call goes unanswered.
  • Even during off-hours, customers can receive assistance, schedule appointments, or leave important details for follow-up.

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Inbound Call Management

  • Real-Time Bookings: AI agents can check calendar availability and book appointments during the call.
  • Call Transfers: Seamlessly forward calls to a human representative or other specialized AI agents.
  • Representative Notifications: Keep team members updated on critical calls or inquiries via email notifications.

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Outbound Call Automation

  • Tailored outbound campaigns allow AI agents to reach out to customers based on predefined scenarios, such as scheduling, follow-ups, or lead qualification.
  • Call outcomes—like status, sentiment, and summaries—can drive automated workflows for enhanced engagement.

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Automated Onboarding

  • Use AVA to guide customers through onboarding processes step-by-step, ensuring they receive accurate and consistent information.
  • Example: A SaaS company can have AVA walk new clients through account setup, troubleshooting, and feature overviews during a single call.

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Workflow Integration with GHL

  • Integrate AVA with GHL to automate tasks based on call outcomes.
    • Example: Trigger follow-up emails for “Meeting Booked” calls or nurture campaigns for “Callback” statuses.
  • Automatically log call data, such as summaries, sentiment, and booking details, into your CRM.

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Consistency in Service

  • Unlike human agents, AVA maintains the same tone, professionalism, and accuracy on every call.
  • Language support and standardized training ensure customers receive consistent answers, regardless of the time or complexity of the query.

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Scalability Without Added Costs

  • AVA can handle multiple calls simultaneously, enabling businesses to scale operations without increasing staffing costs.
  • Perfect for growing companies that need to maintain high levels of customer support as their client base expands.

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FAQs & Troubleshooting

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General Questions

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Configuration

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Usage and Results

For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.

If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.