AVA Voice AI platform automates customer service, ensuring consistent and scalable support while reducing operational costs.
The Customer Service Automation feature with AVA enables businesses to offer consistent, 24/7 customer service. It automates repetitive tasks, ensuring there is always a representative available for customer calls. Whether it’s answering queries, scheduling appointments, or transferring calls, AVA allows your business to provide a seamless customer experience without needing 24-hour human staffing.
What is the main advantage of using AVA for customer service automation?
AVA ensures 24/7 availability, consistent service quality, and reduced operational costs by automating routine customer interactions.
How does AVA improve the customer experience?
By eliminating wait times, providing accurate information, and ensuring consistent interactions, AVA enhances customer satisfaction and trust.
How do I set up an inbound agent?
Can I customize the actions AVA takes during a call?
Yes, you can configure actions like call forwarding, real-time bookings, and notifications. Future updates will include sending emails and text messages during calls.
How do I integrate AVA with my GHL workflows?
How does AVA handle high call volumes?
AVA supports concurrent calls, ensuring no customer waits on hold. This scalability allows businesses to serve more customers without increasing staffing costs.
Can I track customer interactions managed by AVA?
Yes, all calls are logged in the Call History section, complete with summaries, sentiment analysis, and call status for review, and also available in GHL via the AVA action/trigger payload.
What happens if AVA cannot resolve a customer query?
AVA can transfer the call to a human representative or log the query for follow-up, ensuring no issue is left unresolved.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.
AVA Voice AI platform automates customer service, ensuring consistent and scalable support while reducing operational costs.
The Customer Service Automation feature with AVA enables businesses to offer consistent, 24/7 customer service. It automates repetitive tasks, ensuring there is always a representative available for customer calls. Whether it’s answering queries, scheduling appointments, or transferring calls, AVA allows your business to provide a seamless customer experience without needing 24-hour human staffing.
What is the main advantage of using AVA for customer service automation?
AVA ensures 24/7 availability, consistent service quality, and reduced operational costs by automating routine customer interactions.
How does AVA improve the customer experience?
By eliminating wait times, providing accurate information, and ensuring consistent interactions, AVA enhances customer satisfaction and trust.
How do I set up an inbound agent?
Can I customize the actions AVA takes during a call?
Yes, you can configure actions like call forwarding, real-time bookings, and notifications. Future updates will include sending emails and text messages during calls.
How do I integrate AVA with my GHL workflows?
How does AVA handle high call volumes?
AVA supports concurrent calls, ensuring no customer waits on hold. This scalability allows businesses to serve more customers without increasing staffing costs.
Can I track customer interactions managed by AVA?
Yes, all calls are logged in the Call History section, complete with summaries, sentiment analysis, and call status for review, and also available in GHL via the AVA action/trigger payload.
What happens if AVA cannot resolve a customer query?
AVA can transfer the call to a human representative or log the query for follow-up, ensuring no issue is left unresolved.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.