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Details

The Customer Service Automation feature with thinkrr enables businesses to offer consistent, 24/7 customer service. It automates repetitive tasks, ensuring there is always a representative available for customer calls. Whether it’s answering queries, scheduling appointments, or transferring calls, thinkrr allows your business to provide a seamless customer experience without needing 24-hour human staffing.

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Always-On Service

  • thinkrr agents are available 24/7, ensuring no call goes unanswered.
  • Even during off-hours, customers can receive assistance, schedule appointments, or leave important details for follow-up.

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Inbound Call Management

  • Real-Time Bookings: AI agents can check calendar availability and book appointments during the call.
  • Call Transfers: Seamlessly forward calls to a human representative or other specialized AI agents.
  • Representative Notifications: Keep team members updated on critical calls or inquiries via email notifications.

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Outbound Call Automation

  • Tailored outbound campaigns allow AI agents to reach out to customers based on predefined scenarios, such as scheduling, follow-ups, or lead qualification.
  • Call outcomes—like status, sentiment, and summaries—can drive automated workflows for enhanced engagement.

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Automated Onboarding

  • Use thinkrr to guide customers through onboarding processes step-by-step, ensuring they receive accurate and consistent information.
  • Example: A SaaS company can have thinkrr walk new clients through account setup, troubleshooting, and feature overviews during a single call.

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Workflow Integration with GHL

  • Integrate thinkrr with GHL to automate tasks based on call outcomes.
    • Example: Trigger follow-up emails for “Meeting Booked” calls or nurture campaigns for “Callback” statuses.
  • Automatically log call data, such as summaries, sentiment, and booking details, into your CRM.

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Consistency in Service

  • Unlike human agents, thinkrr maintains the same tone, professionalism, and accuracy on every call.
  • Language Configuration: thinkrr agents support multiple languages across different agents or campaigns—but each individual agent must be configured to speak only one language at a time.
thinkrr does not support bilingual switching or automatic language detection within the same call. If you want to offer service in multiple languages, you must create separate agents or campaigns for each language.

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Scalability Without Added Costs

  • thinkrr can handle multiple calls simultaneously, enabling businesses to scale operations without increasing staffing costs.
  • Perfect for growing companies that need to maintain high levels of customer support as their client base expands.

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FAQs & Troubleshooting

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General Questions

thinkrr ensures 24/7 availability, consistent service quality, and reduced operational costs by automating routine customer interactions.
By eliminating wait times, providing accurate information, and ensuring consistent interactions, thinkrr enhances customer satisfaction and trust.

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Configuration

  • Navigate to the Inbound Agent Setup section in thinkrr.
  • Assign a phone number, configure greeting and representative details, and define the agent’s primary goal (e.g., booking appointments, answering FAQs).
Yes, you can configure actions like call forwarding, real-time bookings, and notifications. Future updates will include sending emails and text messages during calls.
  • Add thinkrr as an Action or Trigger in your GHL Workflow Builder.
  • Use call outcomes, such as “Meeting Booked,” to drive follow-ups or data logging. Refer to the Integrating With GHL help docs for more details.

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Usage and Results

thinkrr supports concurrent calls, ensuring no customer waits on hold. This scalability allows businesses to serve more customers without increasing staffing costs.
Yes, all calls are logged in the Call History section, complete with summaries, sentiment analysis, and call status for review, and also available in GHL via the thinkrr action/trigger payload.
thinkrr can transfer the call to a human representative or log the query for follow-up, ensuring no issue is left unresolved.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support. If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at [email protected].