Getting Started
NIKO
NIKO is also a standalone platform—it’s the seamless integration of AVA’s advanced AI voice technology directly into the GoHighLevel (GHL) business ecosystem, designed to supercharge CRM, automation, booking, and sales processes with intelligent voice automation.
Overview
NIKO is also a separate product — it’s the seemless integration layer that brings the power of AVA’s AI voice automation directly into the GoHighLevel (GHL) ecosystem. With NIKO, users can easily add intelligent inbound and outbound calling, voice-driven automations, and AI appointment scheduling right into their existing workflows. NIKO empowers businesses and agencies to supercharge their CRM, booking systems, sales processes, and follow-up sequences — all through natural voice conversations. Whether you’re handling lead qualification, booking appointments, or running review campaigns, NIKO automates these touchpoints without the need for extra tools, logins, or complex setup.🧠 Why NIKO?
NIKO makes it easy for users to scale outreach and engagement through voice. It removes the bottleneck of manual follow-ups, reduces missed opportunities, and delivers a human-like caller experience.
Key Capabilities
AI-Powered Calling Inside GHL
- Handle inbound calls through virtual receptionists with customizable greetings and routing logic.
- Run outbound campaigns to qualify leads, book meetings, or follow up on no-shows.
- Automate review requests and feedback collection via phone.
- Log call data and transcripts directly into GHL’s contact records.
Voice-Enabled Booking & Scheduling
- Allow customers to book or reschedule appointments over the phone using natural language.
- Confirm appointments automatically and send follow-up reminders.
- Manage bookings across multiple locations with voice-based scheduling logic.
Workflow Automation with Voice Actions
- Trigger voice calls as part of your GHL workflows and automations.
- Route calls based on conditions like intent, availability, or call outcomes.
- Use prebuilt scenario templates and industry-specific snapshots for fast setup.
Sales, Follow-Ups & Lead Nurturing
- Automate lead qualification using AI-driven conversations.
- Follow up on missed calls or incomplete bookings.
- Run payment reminder campaigns and sales reactivation flows via voice.
Customization & Control
- Choose from multiple voice agents with customizable tone, language, and personality.
- Configure the logic of your AI agents for each project or campaign.
- Access full call analytics and reporting from your GHL dashboard.
💡 NIKO delivers powerful voice automation for your business.
Engage leads, book appointments, and follow up automatically — all through natural, AI-driven conversations.
Who Is NIKO For?
- Service-based businesses like real estate, home services, healthcare, or finance that rely on calls for sales, appointments, and customer engagement.
- Teams looking to scale without adding headcount — letting NIKO handle repetitive calls and nurture sequences automatically.
FAQs
Configuration
Do I need a separate login for NIKO?
Do I need a separate login for NIKO?
Yes. NIKO requires its own separate login credentials. It operates as a standalone product, independent of AVA and other systems.
Can I customize the voice agent's behavior and personality?
Can I customize the voice agent's behavior and personality?
Yes. You can choose the voice, language, and tone of your AI agents. Scenarios can be customized to reflect your brand’s voice and conversation style.
Do I need Twilio to use AVA's calling features?
Do I need Twilio to use AVA's calling features?
No, Twilio is not required, but it is supported. You can use either Twilio-connected numbers or numbers provided directly through AVA. Lead Connector numbers are not supported for AI calling functions in AVA.
Usage and Results
What types of calls can I automate with NIKO?
What types of calls can I automate with NIKO?
NIKO supports inbound reception, outbound campaigns, appointment confirmations, follow-ups, review requests, payment reminders, and more. The use cases are flexible and can be tailored to your workflows.
How are calls logged and tracked?
How are calls logged and tracked?
All call activity — including outcomes, recordings, and transcripts — is logged directly into GHL’s contact records and reporting tools, making it easy to track performance and engagement.
Does NIKO support industry-specific use cases?
Does NIKO support industry-specific use cases?
Yes. NIKO offers prebuilt scenario templates and snapshots designed for industries like real estate, finance, home services, healthcare, and more.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 at thinkrr.ai/support. If you still need assistance, visit our support site at help.thinkrr.ai or contact our team directly at hello@thinkrr.ai.