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Documentation Index

Fetch the complete documentation index at: https://docs.thinkrr.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Roles are integral to configuring AI agents in the thinkrr.ai platform. By selecting a role, you specify how an agent will interact with customers, the tone of the conversation, and the tasks it will handle. Each role is designed to fulfill specific functions, such as customer service, sales, or general assistance. Using the right role ensures that your AI agent aligns with your business goals, maintaining professionalism while providing a seamless experience for your customers.

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Details

There are several pre-configured roles available within the thinkrr Voice AI platform. These roles can be customized based on your specific needs.

Receptionist

Sales Coach

Hostaway: Concierge

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How to Select and Configure Roles

1

Create a New Agent

Begin by creating a new agent profile. Click the “Add new agent+” button from the Home screen to get started.Roleone Pn
2

Choose Communication Channels

Select whether your agent will handle calls via phone, web, or both, depending on your business needs.Roletwo Pn
3

Select an Agent Role

From the “Agent Role” drop-down menu, choose the role that best fits your agent’s responsibilities.Rolethree Pn
4

Complete Agent Details

Fill in key agent details, such as their language, accent, name, and phone number (if required), to personalize their profile.Rolefour Pn
5

Begin Agent Training

Kickstart the training process by completing the required fields in the “Agent Training” section to prepare your agent for real interactions.Rolefive Pn

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Key Benefits

  • Tailored Interactions – Roles ensure that your AI agent behaves appropriately for different customer interactions.
  • Efficient Workflow Management – Assign roles based on the needs of your business to streamline agent functions.
  • Scalable – Easily add or change roles as your business grows and your needs evolve.
  • Customizable – Adjust each role’s settings to align with your company culture and goals.

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FAQs & Troubleshooting

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General Questions

Once an agent is created and a role is assigned, you cannot change the role. However, you can adjust the agent’s behavior to better suit your needs.
Custom roles are not supported. However, you can extensively customize the behavior and actions of the existing roles to fit your requirements.
Once an agent’s role is selected and saved, it cannot be changed. Be sure to choose the correct role at the time of creation.

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Troubleshooting Questions

  • Ensure that the correct behavior settings have been configured.
  • Review any custom configurations related to tone, personality traits, or workflows that might be affecting the agent’s actions.
No, an agent can only have one role at a time. However, roles can be reassigned during the agent creation process, if necessary.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support. If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.