Roles are integral to configuring AI agents in the thinkrr.ai platform. By selecting a role, you specify how an agent will interact with customers, the tone of the conversation, and the tasks it will handle. Each role is designed to fulfill specific functions, such as customer service, sales, or general assistance.
Roles are integral to configuring AI agents in the thinkrr.ai platform. By selecting a role, you specify how an agent will interact with customers, the tone of the conversation, and the tasks it will handle. Each role is designed to fulfill specific functions, such as customer service, sales, or general assistance.
Using the right role ensures that your AI agent aligns with your business goals, maintaining professionalism while providing a seamless experience for your customers.
There are several pre-configured roles available within the thinkrr.ai Voice AI platform. These roles can be customized based on your specific needs.
Create a New Agent
Begin by creating a new agent profile. Click the “Add new agent+” button from the Home screen to get started.
Choose Communication Channels
Select whether your agent will handle calls via phone, web, or both, depending on your business needs.
Select an Agent Role
From the “Agent Role” drop-down menu, choose the role that best fits your agent’s responsibilities.
Complete Agent Details
Fill in key agent details, such as their language, accent, name, and phone number (if required), to personalize their profile.
Begin Agent Training
Kickstart the training process by completing the required fields in the “Agent Training” section to prepare your agent for real interactions.
How can I change an agent's role?
Once an agent is created and a role is assigned, you cannot change the role. However, you can adjust the agent’s behavior to better suit your needs.
Can I create custom roles?
Custom roles are not supported. However, you can extensively customize the behavior and actions of the existing roles to fit your requirements.
What happens if I choose the wrong role for an agent?
Once an agent’s role is selected and saved, it cannot be changed. Be sure to choose the correct role at the time of creation.
My agent is not behaving as expected.
Can I assign multiple roles to one agent?
No, an agent can only have one role at a time. However, roles can be reassigned during the agent creation process, if necessary.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.
Roles are integral to configuring AI agents in the thinkrr.ai platform. By selecting a role, you specify how an agent will interact with customers, the tone of the conversation, and the tasks it will handle. Each role is designed to fulfill specific functions, such as customer service, sales, or general assistance.
Roles are integral to configuring AI agents in the thinkrr.ai platform. By selecting a role, you specify how an agent will interact with customers, the tone of the conversation, and the tasks it will handle. Each role is designed to fulfill specific functions, such as customer service, sales, or general assistance.
Using the right role ensures that your AI agent aligns with your business goals, maintaining professionalism while providing a seamless experience for your customers.
There are several pre-configured roles available within the thinkrr.ai Voice AI platform. These roles can be customized based on your specific needs.
Create a New Agent
Begin by creating a new agent profile. Click the “Add new agent+” button from the Home screen to get started.
Choose Communication Channels
Select whether your agent will handle calls via phone, web, or both, depending on your business needs.
Select an Agent Role
From the “Agent Role” drop-down menu, choose the role that best fits your agent’s responsibilities.
Complete Agent Details
Fill in key agent details, such as their language, accent, name, and phone number (if required), to personalize their profile.
Begin Agent Training
Kickstart the training process by completing the required fields in the “Agent Training” section to prepare your agent for real interactions.
How can I change an agent's role?
Once an agent is created and a role is assigned, you cannot change the role. However, you can adjust the agent’s behavior to better suit your needs.
Can I create custom roles?
Custom roles are not supported. However, you can extensively customize the behavior and actions of the existing roles to fit your requirements.
What happens if I choose the wrong role for an agent?
Once an agent’s role is selected and saved, it cannot be changed. Be sure to choose the correct role at the time of creation.
My agent is not behaving as expected.
Can I assign multiple roles to one agent?
No, an agent can only have one role at a time. However, roles can be reassigned during the agent creation process, if necessary.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.