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Overview

Whether you’re using the AVA app directly or integrating with GHL, voice and language customization ensures your AI Agent speaks with the tone, personality, and language best suited to your audience. From accents to supported languages, AVA provides extensive configuration options for both outbound and inbound AI agents.

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Outbound Calling

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Inbound Calling

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Supported Languages

The following languages are currently supported:

  • English
  • Spanish (Mexico)
  • Spanish (Spain)
  • French
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • German
  • Russian
  • Chinese
  • Hindi
  • Dutch
  • Italian
  • Korean
  • Japanese
  • Polish
  • Turkish
  • Vietnamese

Note: Agents operate in a single language per configuration. Any agent can speak any of the available languages, but will ONLY speak the selected language during its outbound and inbound calls.

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Voice Selection

You can choose from over 80 unique voice agents, including male and female voices with a variety of regional accents.

These agents are optimized for:

  • ✅ Clear pronunciation across supported languages
  • ✅ Natural delivery and pacing
  • ✅ Sentiment-aware response handling

We currently support 89 total agents across 15 languages:

  • English – 37 agents
  • Spanish – 7 agents
  • Portuguese – 5 agents
  • Chinese – 4 agents
  • Italian – 4 agents
  • Korean – 4 agents
  • Polish – 4 agents
  • Russian – 4 agents
  • Turkish – 4 agents
  • Vietnamese – 4 agents
  • Hindi – 3 agents
  • Japanese – 3 agents
  • Dutch – 2 agents
  • French – 2 agents
  • German – 2 agents

💡 Tip: Assign voice agents based on your audience. For example, use a male Spanish (Mexico) agent for Latin American outreach, or a female British English agent for UK-based clients. Matching the voice profile to your customer’s region or expectations helps improve engagement and trust.

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Transcripts and Summaries

  • Call Transcripts: Returned in the call’s spoken language. Default view is English.
  • Summaries: Provided in English for easy review regardless of call language.

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FAQs & Troubleshooting

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Audio Samples and Testing

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Reconfiguration and Testing

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Language Support

For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.

If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.