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Overview

By setting up Auto-Recharge, users can automate credit top-ups when their account balance falls below a specified Threshold, preventing service disruptions and ensuring smooth call operations.

This guide walks you through how to configure Auto-Recharge and manage your Threshold Settings to optimize credit usage. It also highlights key considerations, especially under AVA’s credit-based billing model, where your USD credit converts into minutes dynamically based on your current pricing rate.

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What Is Auto-Recharge?

Auto-Recharge is a feature that allows users to automatically purchase additional credit when their wallet balance falls below a predefined Threshold amount. This ensures uninterrupted service without requiring manual top-ups each time your credit runs low.

For example:

  • Threshold Amount: $10
  • Auto-Recharge Amount: $50

If your wallet balance drops below 50 to your balance.

💡 Since AVA uses dynamic per-minute pricing, the number of minutes your $50 will generate will depend on your active rate: $0.16/min with Web Widget, $0.18/min without).

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How to Set Up Auto-Recharge & Threshold Settings

1

Navigate to the Payments Section

  • In the AVA Voice AI platform, click on Payments from the main side panel to access your wallet.
2

Add a Payment Method (if not already done)

  • Ensure you have a valid credit or debit card added to your account.

3

Set Your Threshold & Auto-Recharge Amount

  • In the Payments section, you’ll find options to set:
    • Minimum Threshold: The wallet balance that triggers an Auto-Recharge.
    • Auto-Recharge Amount: The amount of credit purchased when your balance drops below the threshold.
4

Save Settings

  • Click Save to activate Auto-Recharge and ensure your account remains topped up.

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Important Considerations

  • Dynamic Pricing Impact: Credit does not equate to a fixed number of minutes. The amount of minutes your credit buys depends on your current per-minute rate.
  • Widget Discount Affects Value: If the Web Widget is enabled, your credit yields more minutes - $0.16/minute, if disable fewer minutes are granted: $0.18/minutes.
  • Threshold Sync: If your balance is below the threshold when you set it, the system will immediately trigger a recharge.

Example:
You set a threshold of 15 → the system recharges your wallet immediately to push your balance above the threshold.

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FAQs & Troubleshooting

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General Questions

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Configuration

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Usage and Results

For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.

If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.