Auto-Recharge & Threshold Settings
The Auto-Recharge & Threshold Settings feature in AVA Voice AI ensures that your account remains fully functional without interruptions due to depleted credit.
Overview
By setting up Auto-Recharge, users can automate credit top-ups when their account balance falls below a specified Threshold, preventing service disruptions and ensuring smooth call operations.
This guide walks you through how to configure Auto-Recharge and manage your Threshold Settings to optimize credit usage. It also highlights key considerations, especially under AVA’s credit-based billing model, where your USD credit converts into minutes dynamically based on your current pricing rate.
What Is Auto-Recharge?
Auto-Recharge is a feature that allows users to automatically purchase additional credit when their wallet balance falls below a predefined Threshold amount. This ensures uninterrupted service without requiring manual top-ups each time your credit runs low.
For example:
- Threshold Amount: $10
- Auto-Recharge Amount: $50
If your wallet balance drops below 50 to your balance.
💡 Since AVA uses dynamic per-minute pricing, the number of minutes your $50 will generate will depend on your active rate: $0.16/min with Web Widget, $0.18/min without).
How to Set Up Auto-Recharge & Threshold Settings
Navigate to the Payments Section
- In the AVA Voice AI platform, click on Payments from the main side panel to access your wallet.
Add a Payment Method (if not already done)
- Ensure you have a valid credit or debit card added to your account.
Set Your Threshold & Auto-Recharge Amount
- In the Payments section, you’ll find options to set:
- Minimum Threshold: The wallet balance that triggers an Auto-Recharge.
- Auto-Recharge Amount: The amount of credit purchased when your balance drops below the threshold.
Save Settings
- Click Save to activate Auto-Recharge and ensure your account remains topped up.
Important Considerations
- Dynamic Pricing Impact: Credit does not equate to a fixed number of minutes. The amount of minutes your credit buys depends on your current per-minute rate.
- Widget Discount Affects Value: If the Web Widget is enabled, your credit yields more minutes - $0.16/minute, if disable fewer minutes are granted: $0.18/minutes.
- Threshold Sync: If your balance is below the threshold when you set it, the system will immediately trigger a recharge.
Example:
You set a threshold of 15 → the system recharges your wallet immediately to push your balance above the threshold.
FAQs & Troubleshooting
General Questions
Configuration
Usage and Results
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.