The Auto-Recharge & Threshold Settings feature in AVA Voice AI ensures that your account remains fully functional without interruptions due to depleted credit.
By setting up Auto-Recharge, users can automate credit top-ups when their account balance falls below a specified Threshold, preventing service disruptions and ensuring smooth call operations.
This guide walks you through how to configure Auto-Recharge and manage your Threshold Settings to optimize credit usage. It also highlights key considerations, especially under AVA’s credit-based billing model, where your USD credit converts into minutes dynamically based on your current pricing rate.
Auto-Recharge is a feature that allows users to automatically purchase additional credit when their wallet balance falls below a predefined Threshold amount. This ensures uninterrupted service without requiring manual top-ups each time your credit runs low.
For example:
If your wallet balance drops below 50 to your balance.
💡 Since AVA uses dynamic per-minute pricing, the number of minutes your $50 will generate will depend on your active rate: $0.16/min with Web Widget, $0.18/min without).
Navigate to the Payments Section
Add a Payment Method (if not already done)
Set Your Threshold & Auto-Recharge Amount
Save Settings
Example:
You set a threshold of 15 → the system recharges your wallet immediately to push your balance above the threshold.
What is Auto-Recharge?
Auto-Recharge automatically purchases more credit when your wallet balance falls below a set threshold, preventing interruptions in service.
Why should I use Auto-Recharge?
It ensures you never run out of credit, avoiding disruptions to your AI Agent’s call flow or campaign delivery.
How do I set up Auto-Recharge?
Go to the Payments section, add a payment method, then define your Threshold and Auto-Recharge Amount. Click Save to activate.
What if my wallet balance is already below the threshold?
The system will immediately trigger a recharge to bring your balance above the threshold using your saved payment method.
Can I change my Auto-Recharge settings later?
Yes, you can adjust or disable Auto-Recharge at any time from the Payments tab.
How does dynamic pricing affect Auto-Recharge?
Auto-Recharge purchases USD credit, not minutes. The number of minutes that credit translates to depends on your current pricing rate, which is $0.16 with the Web Widget and $0.18/min without it.
What happens if my payment method fails during an Auto-Recharge?
You’ll receive an error notification and your account may be paused until the issue is resolved. Make sure your payment details are always up to date.
Is Auto-Recharge available for all users?
Yes. Agencies, subaccounts, and regular users can all use Auto-Recharge to automate credit purchases.
Can agencies manage Auto-Recharge for subaccounts?
No. Subaccounts must configure Auto-Recharge themselves. Agencies can monitor usage but cannot enforce recharge settings directly.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.
The Auto-Recharge & Threshold Settings feature in AVA Voice AI ensures that your account remains fully functional without interruptions due to depleted credit.
By setting up Auto-Recharge, users can automate credit top-ups when their account balance falls below a specified Threshold, preventing service disruptions and ensuring smooth call operations.
This guide walks you through how to configure Auto-Recharge and manage your Threshold Settings to optimize credit usage. It also highlights key considerations, especially under AVA’s credit-based billing model, where your USD credit converts into minutes dynamically based on your current pricing rate.
Auto-Recharge is a feature that allows users to automatically purchase additional credit when their wallet balance falls below a predefined Threshold amount. This ensures uninterrupted service without requiring manual top-ups each time your credit runs low.
For example:
If your wallet balance drops below 50 to your balance.
💡 Since AVA uses dynamic per-minute pricing, the number of minutes your $50 will generate will depend on your active rate: $0.16/min with Web Widget, $0.18/min without).
Navigate to the Payments Section
Add a Payment Method (if not already done)
Set Your Threshold & Auto-Recharge Amount
Save Settings
Example:
You set a threshold of 15 → the system recharges your wallet immediately to push your balance above the threshold.
What is Auto-Recharge?
Auto-Recharge automatically purchases more credit when your wallet balance falls below a set threshold, preventing interruptions in service.
Why should I use Auto-Recharge?
It ensures you never run out of credit, avoiding disruptions to your AI Agent’s call flow or campaign delivery.
How do I set up Auto-Recharge?
Go to the Payments section, add a payment method, then define your Threshold and Auto-Recharge Amount. Click Save to activate.
What if my wallet balance is already below the threshold?
The system will immediately trigger a recharge to bring your balance above the threshold using your saved payment method.
Can I change my Auto-Recharge settings later?
Yes, you can adjust or disable Auto-Recharge at any time from the Payments tab.
How does dynamic pricing affect Auto-Recharge?
Auto-Recharge purchases USD credit, not minutes. The number of minutes that credit translates to depends on your current pricing rate, which is $0.16 with the Web Widget and $0.18/min without it.
What happens if my payment method fails during an Auto-Recharge?
You’ll receive an error notification and your account may be paused until the issue is resolved. Make sure your payment details are always up to date.
Is Auto-Recharge available for all users?
Yes. Agencies, subaccounts, and regular users can all use Auto-Recharge to automate credit purchases.
Can agencies manage Auto-Recharge for subaccounts?
No. Subaccounts must configure Auto-Recharge themselves. Agencies can monitor usage but cannot enforce recharge settings directly.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.