Minute Pricing & Discount

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Overview

AVA Voice AI uses a credit-based billing system combined with real-time dynamic pricing, allowing for flexible and optimized cost management. Instead of pre-purchasing a fixed number of minutes, users purchase USD credit, and the number of minutes available depends on:

• The current per-minute rate at the time of call usage
• Whether the Web Widget is enabled
• Whether you have discounted minute buckets available

This document explains how minute pricing, discounts, buckets, and Web Widget behavior interact to determine your effective call cost.

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Dynamic Credit-Based Billing

Under this model, users (agencies, subaccounts, and regular users) purchase credit in dollars. The number of minutes you receive from that credit is calculated dynamically based on the current per-minute rate at the time of usage.

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Standard Rates

• $0.18/minute — Standard rate when the Web Widget is not active.
• $0.16/minute — Discounted rate when the Web Widget is active at the end of a call.

💡 AVA determines the widget status at the end of each call. If the Web Widget is toggled mid-call, the pricing will reflect its state when the call ends.

This approach allows you to maintain a fixed credit balance, while your available minutes adjust dynamically with usage conditions.

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Web Widget Discount

The Web Widget isn’t just a front-end chat interface—it also impacts billing:

• When enabled, all inbound calls made while the widget is active are charged at $0.16/min.
• When disabled, calls revert to the $0.18/min rate.
• You do not gain or lose credit when enabling/disabling the widget. It only changes how many minutes you can extract from your credit.

⚠️ Widget status sync failures default to the higher $0.18/min rate.

You can see the minute equivalent for your remaining credit (based on current rate) in the Payments screen, with real-time updates and tooltips explaining your active pricing logic.

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Minute Buckets: Priority Logic

AVA supports multiple “buckets” of minutes, each potentially priced at different rates. These may include:

• Standard credit (priced dynamically at $0.16 or $0.18/min)
• Discounted buckets (e.g., special packages purchased at $0.14 or $0.09/min)

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Bucket Consumption Order

When you place a call, AVA will always:

1. Deduct minutes from the lowest-cost bucket first
2. Then use higher-cost buckets only after lower ones are depleted

This ensures your cheapest minutes are always consumed first.

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Viewing Balances & Pricing

You can monitor:

• Your credit balance in USD
• Your remaining minute equivalent, based on your current applicable rate ($0.16 or $0.18/min)
• Bucket consumption status

These metrics are available on the Payments screen, with an explanatory tooltip also visible on the Home screen.

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Pay-as-you-go System

You can still purchase USD credit directly using the Payments section. This is often referred to as “Pay-as-you-go”, and applies to any user type (agencies, subaccounts, individuals).

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Purchasing Credit

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Agency Controls & Subaccount Pricing

Agencies can apply markup margins to subaccount minute usage. The Web Widget discount still applies at the base rate level before markup:

• A subaccount with the widget enabled gets $0.16 base rate + agency margin
• A subaccount without the widget gets $0.18 base rate + agency margin

The discount logic applies automatically — there is no manual toggle.

Agencies can view which subaccounts are receiving the discount via a “Discounted price” label in the Account Manager UI.

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FAQs & Troubleshooting

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General Questions

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Configuration

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Usage and Results

For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.

If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.