How to create, assign, manage, and configure phone numbers inside AVA for both inbound agents and outbound campaigns.
⚠️ Important:
AVA phone numbers are separate from GoHighLevel (GHL) phone numbers. They are not interchangeable.
- Phone numbers must first be created inside AVA for each sub-account.
- Once registered in AVA, those numbers will automatically appear as available options inside GHL workflows (when properly linked via sub-accounts).
- You cannot register a GHL-native number and expect it to appear inside AVA.
⚠️ Note: Inbound agents require a phone number to exist. If the phone number assigned to an agent is deleted, the agent will also be deleted.
⚠️ Using flagged numbers may lead to lower connection rates and poor campaign performance.
Do AVA and GoHighLevel share phone numbers automatically?
Can I import Twilio numbers anytime?
What happens if I delete a phone number assigned to an agent?
Can I assign the same phone number to multiple inbound agents?
Can one phone number be used for both inbound and outbound?
Do AVA-provided numbers support international calling?