Phone Numbers
Twilio Integration
Twilio integration enables users to import their Twilio phone numbers into AVA seamlessly, allowing full functionality for inbound and outbound calling.
Overview
Whether importing numbers during setup or adding them later, AVA ensures flexibility without limitations on usage. While Twilio phone numbers offer great compatibility, users should be mindful of associated costs and best practices for maintaining clean, high-quality numbers.Details
We have made it super easy to import Twilio phone numbers into the AVA Voice AI platform. Please note that every new account gets one free phone number from us which can be claimed at any time! Let’s take a look at how to import Twilio phone numbers.Where to Import Numbers
Where to Import Numbers
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During Initial Setup: After signing into AVA for the first time, users are prompted to redeem their free AVA phone number or import a Twilio phone number.
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From the Phone Numbers Section: Navigate to Phone Numbers in the side-panel and click the Setup Phone Number button in the top-right corner.
How to Import Numbers
How to Import Numbers
Information Needed to Import Twilio Numbers:
- Twilio phone number
- Twilio account ID
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Twilio account auth token
- Once successfully imported, Twilio numbers can:
- Be attached to Inbound Agents.
- Serve as the Call From number in Projects and Campaigns.
Deleting Phone Numbers
Deleting Phone Numbers
Numbers can be easily managed and deleted within the Phone Numbers section of the AVA Voice AI platform. Simply click the red trashcan button to delete, and confirm your choice.Note that if you delete a phone number that is attached to an AI Agent, the AI Agent will also be deleted.
Twilio Number Quality & Cleanliness
Although Twilio numbers are imported from an external provider, it’s still important to ensure that the phone numbers you bring into AVA are clean and not flagged as spam. Flagged numbers can negatively impact outbound campaigns, connection rates, and overall deliverability.Recommended Pre-Import Checks
Before importing Twilio numbers into AVA, run them through these third-party lookup tools:- Robokiller Lookup
- Should I Answer?
- Nomorobo Lookup
- Search the number on Google using quotes (e.g., “614-758-2315”) to check for public spam complaints.
⚠️ Important:
Once a number is flagged as spam, it is extremely difficult (often impossible) to remove it from global spam lists. Regularly auditing your numbers helps maintain deliverability.
FAQs & Troubleshooting
General Questions
Can I buy phone numbers directly within AVA?
Can I buy phone numbers directly within AVA?
Not yet. The option to purchase additional numbers within AVA is under development.
Can I use phone numbers from providers other than Twilio?
Can I use phone numbers from providers other than Twilio?
No, AVA currently supports only Twilio phone numbers.
Is a Twilio number immediately available for use in the AVA Voice AI GHL plugin after importing it?
Is a Twilio number immediately available for use in the AVA Voice AI GHL plugin after importing it?
Yes, any numbers purchased from, or imported into AVA will be available for use in GHL via the AVA Voice AI Integration actions.
Phone Number Quality and Cleanliness
How can I make sure my phone numbers are clean before using them in AVA?
How can I make sure my phone numbers are clean before using them in AVA?
To ensure your numbers are not flagged as spam, run them through these tools before importing:
- Robokiller Lookup.
- Should I Answer?.
- Nomorobo Lookup.
- Google the number in quotes (e.g., “614-758-2315”) to check for spam complaints.
Regularly check your numbers weekly, monthly, or quarterly, depending on outbound call volume. Once a number is flagged as spam, it is almost impossible to remove it from spam lists.
What happens if I use a flagged Twilio number?
What happens if I use a flagged Twilio number?
Flagged numbers may lead to lower connection rates and could harm campaign performance. Use clean numbers to ensure better outcomes.
Feature and Functionality
Are imported Twilio numbers different from AVA-provided numbers?
Are imported Twilio numbers different from AVA-provided numbers?
No, Twilio numbers have the same functionality as AVA-provided numbers.
Can I import multiple Twilio numbers?
Can I import multiple Twilio numbers?
Yes, there is no limit to how many Twilio numbers you can import into AVA.
What should I do if a Twilio number fails to delete?
What should I do if a Twilio number fails to delete?
Contact AVA support for assistance with resolving deletion errors.
International Numbers & Calling
Do AVA-provided phone numbers support international calls?
Do AVA-provided phone numbers support international calls?
No, AVA-provided phone numbers, including the free phone number included with your account, do not support international calls. This includes both inbound and outbound calls outside of the US and Canada.
Can I use AVA for calls outside of the US and Canada?
Can I use AVA for calls outside of the US and Canada?
Yes, but you’ll need to import a Twilio phone number for the specific country where you want to make calls. Twilio offers international phone numbers and calling functionality, which you can subscribe to separately and import into AVA for use.
Can I assign an international Twilio number to an inbound agent or outbound campaign?
Can I assign an international Twilio number to an inbound agent or outbound campaign?
Yes, imported Twilio numbers—whether international or domestic—can be assigned to inbound agents, outbound campaigns, or both, just like any other phone number in AVA.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support. If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.