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Overview

This feature allows agencies to generate additional profit from pay-as-you-go minute purchases while ensuring transparent pricing for their clients. Let’s explore how Margin Settings work and how to configure them effectively.

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Details

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Markup for Sub-Accounts

Agencies can set a markup on the base price of USD$0.18 per minute charged by thinkrr.ai. This markup determines the final price per minute paid by Sub-accounts when purchasing additional minutes.

For example:

  • Thinkrr.ai Base Price: $0.18/min
  • Agency Markup: $0.02/min
  • Final Price to Sub-Accounts: $0.20/min

The Agency retains the markup amount (USD$0.02 per minute in this case) as profit. Profits are accumulated and paid out via Stripe once they reach a minimum threshold of $100.

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Configuring Margin Settings

Agency admins can manage markup settings from the Agency homepage within the AVA Voice AI platform. Here’s how:

1

Access the Agency Homepage

Log in to your Agency Admin account and navigate to the Agency homepage.

2

Set the Markup Amount

  • Locate the field labeled “Amount to Charge Sub-Account.”
  • Enter the desired markup amount in USD. For example, entering $0.02 will add $0.02 to the base price, making the final price $0.20 per minute for Sub-accounts.
3

Save Changes

Click Save to apply the new markup. Changes take immediate effect for all applicable Sub-accounts.

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Default Pricing and Exceptions

  • Base Price for Primary Sub-Account:

    The agency’s primary working sub-account is always charged the thinkrr.ai base price of $0.18 per minute. This cannot be changed.

  • Customizing Sub-Account Pricing:

    Agency admins can decide if a specific sub-account is charged the base price or the marked-up price:

    • A radio checkbox labeled “Apply Base Price” is available for each sub-account.
    • If checked, the sub-account will be charged $0.18 per minute, bypassing the markup.

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Sub-Account Transparency

Sub-accounts will see the markup price prominently displayed on their Payments page. This ensures clarity for clients regarding the cost of purchasing additional minutes.

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Important Notes

  • Applies to Pay-as-You-Go Minutes Only:

    Markups affect only minutes purchased on a pay-as-you-go basis. Minutes allocated via the Partner Plan provided by thinkrr.ai do not apply, and minutes purchased directly by the Agency are always charged at the base price of $0.18 per minute.

  • Payout Threshold:

    Agency profits are accumulated and paid out once they reach a minimum of USD$100 via Stripe.

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FAQs & Troubleshooting

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General Questions

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Configuration Questions

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Profit and Payout Questions

For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.

If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.