The White Labeling feature allows agencies to fully brand and customize the AVA Voice AI platform as their own.
Available exclusively on Agency Unlimited and Agency Partner plans, this feature enables businesses to replace thinkrr.ai branding with their own company identity, product name, domain, and email settings for a seamless, professional client experience.
It is important to note that white labeling is an all-or-nothing feature; users must configure all branding options to fully apply white labeling. There is no partial white labeling option.
The White Labeling settings are located in the White Label profile menu within AVA (visible only to eligible plans). The feature is divided into three configuration sections:
Log into AVA and ensure you are using an Agency Unlimited or Agency Partner plan.
In the **left-side **navigation menu, hover your account name and click on White Label to access branding options.
You will see three tabs: Branding, Domain, and Email—each with settings to customize your experience.
Branding
Upload Your Logos
Select Primary Brand Color
Set Company Name & Product Name
Example: Password reset email showing the branded elements as configured in the White Label settings.
Provide Privacy Policy & Terms & Conditions Links
Domain (Custom URL)
Enter Your Custom Domain
app.yourcompany.com
.
app.yourcompany.com
, ai.example.org
yourcompany.com
, www.yourcompany.com
, YOURCOMPANY.COM
yourcompany.com
) is not supported and may break your main website if misconfigured.Monitor Processing Status
Add CNAME Records to Your DNS Provider
Save & Apply
Email (Custom Sender Email)
Enter a Custom Email Address
Add CNAME Records for Email Configuration
Verify Your Email Domain
Completion Confirmation
What is White Labeling?
White Labeling allows agencies to fully brand the AVA Voice AI platform as their own. This includes replacing logos, colors, domain, and email settings with your business identity for a seamless client experience.
Which plans support White Labeling?
White Labeling is available on the Agency Unlimited and Agency Partner plans only. If you’re on a different plan, the White Label menu will not be visible.
Can I enable only some White Label settings?
No. White Labeling is an all-or-nothing feature. All branding settings (logos, domain, email, product name, company name, legal links) must be fully configured to activate it.
Why is my custom domain not working?
app.yourcompany.com
). Root domains like yourcompany.com
or improperly formatted entries will fail silently.Can I use Gmail, Outlook, or Yahoo for White Label Email?
No. You must use a custom business email domain (e.g., @yourcompany.com). Public email services like Gmail, Outlook, and Yahoo are not supported.
How do I reset my White Label settings?
Resetting your domain or email must be done manually in the White Label section by the account owner. Once reset, the configuration process must be restarted from the beginning.
Warning: Resetting removes the current setup permanently.
What happens if I don’t add my own Privacy Policy and Terms & Conditions links?
You are required to provide your own Privacy Policy and Terms & Conditions URLs for White Labeling to activate. Thinkrr’s default legal pages cannot be used under white label mode.
Will all system emails be sent from my custom email address once configured?
Yes. Once your email domain is verified, all system-generated emails (including password resets, notifications, and invites) will be sent from your custom sender address.
Can I revert back to AVA/thinkrr.ai branding if I change my mind?
Yes. If you disable White Labeling, your account will revert to default thinkrr.ai branding. If you choose to re-enable White Labeling later, you will need to reconfigure your domain and email settings.
For additional questions or guidance, try using our Virtual Support Agent — available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.
The White Labeling feature allows agencies to fully brand and customize the AVA Voice AI platform as their own.
Available exclusively on Agency Unlimited and Agency Partner plans, this feature enables businesses to replace thinkrr.ai branding with their own company identity, product name, domain, and email settings for a seamless, professional client experience.
It is important to note that white labeling is an all-or-nothing feature; users must configure all branding options to fully apply white labeling. There is no partial white labeling option.
The White Labeling settings are located in the White Label profile menu within AVA (visible only to eligible plans). The feature is divided into three configuration sections:
Log into AVA and ensure you are using an Agency Unlimited or Agency Partner plan.
In the **left-side **navigation menu, hover your account name and click on White Label to access branding options.
You will see three tabs: Branding, Domain, and Email—each with settings to customize your experience.
Branding
Upload Your Logos
Select Primary Brand Color
Set Company Name & Product Name
Example: Password reset email showing the branded elements as configured in the White Label settings.
Provide Privacy Policy & Terms & Conditions Links
Domain (Custom URL)
Enter Your Custom Domain
app.yourcompany.com
.
app.yourcompany.com
, ai.example.org
yourcompany.com
, www.yourcompany.com
, YOURCOMPANY.COM
yourcompany.com
) is not supported and may break your main website if misconfigured.Monitor Processing Status
Add CNAME Records to Your DNS Provider
Save & Apply
Email (Custom Sender Email)
Enter a Custom Email Address
Add CNAME Records for Email Configuration
Verify Your Email Domain
Completion Confirmation
What is White Labeling?
White Labeling allows agencies to fully brand the AVA Voice AI platform as their own. This includes replacing logos, colors, domain, and email settings with your business identity for a seamless client experience.
Which plans support White Labeling?
White Labeling is available on the Agency Unlimited and Agency Partner plans only. If you’re on a different plan, the White Label menu will not be visible.
Can I enable only some White Label settings?
No. White Labeling is an all-or-nothing feature. All branding settings (logos, domain, email, product name, company name, legal links) must be fully configured to activate it.
Why is my custom domain not working?
app.yourcompany.com
). Root domains like yourcompany.com
or improperly formatted entries will fail silently.Can I use Gmail, Outlook, or Yahoo for White Label Email?
No. You must use a custom business email domain (e.g., @yourcompany.com). Public email services like Gmail, Outlook, and Yahoo are not supported.
How do I reset my White Label settings?
Resetting your domain or email must be done manually in the White Label section by the account owner. Once reset, the configuration process must be restarted from the beginning.
Warning: Resetting removes the current setup permanently.
What happens if I don’t add my own Privacy Policy and Terms & Conditions links?
You are required to provide your own Privacy Policy and Terms & Conditions URLs for White Labeling to activate. Thinkrr’s default legal pages cannot be used under white label mode.
Will all system emails be sent from my custom email address once configured?
Yes. Once your email domain is verified, all system-generated emails (including password resets, notifications, and invites) will be sent from your custom sender address.
Can I revert back to AVA/thinkrr.ai branding if I change my mind?
Yes. If you disable White Labeling, your account will revert to default thinkrr.ai branding. If you choose to re-enable White Labeling later, you will need to reconfigure your domain and email settings.
For additional questions or guidance, try using our Virtual Support Agent — available 24/7 to help resolve most issues quickly at thinkrr.ai/support.
If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.