Plans for Agencies and Businesses

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AVA and NIKO for Agencies & Businesses

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1. AVA for Agencies

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Terms & Definitions

• Agency Dashboard Admin portal to manage all Sub-accounts, monitor activity and spend, apply markups, and track profits. Also supports minute distribution (Partner Plan only).
• Primary Sub-account The agency’s default operational account that holds monthly allocated minutes (2000 on Partner Plan). Used for distributing minutes.
• Secondary Sub-account Additional client accounts linked to the agency. Receive default minutes under Partner Plan or purchase their own under Unlimited Plan.
• Monthly Overview Includes:
  • Global Total Minutes
  • Mark-up Settings (“Amount To Charge Sub-accounts”)
  • Agency Profit
  • Plan Renewal Date
• Allocation Distribution of minutes from the Primary to Secondary Sub-accounts (Partner Plan only). Minutes allocated remain fixed per month and take effect only at the next billing cycle.
• Wallet Dollar value of available minutes in a Sub-account, reflecting any mark-up.
• Minutes Left Usable minute balance, including allocated and purchased.
• Spent Amount Total cost of minutes purchased during the current period (includes mark-up).
• Apply Base Price
  Overrides mark-up and charges Sub-account the standard thinkrr.ai rate ($0.18/min). Disables agency profit on that Sub-account.

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Monthly Allotment (Partner Plan Only)

• Primary Sub-account: 2000 minutes/month
• Each Secondary Sub-account: 200 minutes/month
• All minutes are non-stackable (reset monthly)

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Distribution Rules

• Agencies can distribute Primary minutes via the Agency Dashboard
• Minimum of 200 minutes must always remain in the Primary Sub-account
• Allocations take effect at the start of the next billing cycle
• Allocated values repeat monthly unless updated
• No mid-cycle reallocation permitted

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Subscription Start Date

• Establishes each Sub-account’s billing cycle
• Renewal date shown in Monthly Overview

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Metrics Tracked

• Wallet Balance: Dollar value of remaining minutes
• Spent Amount: Total purchase cost this period
• Allocated Minutes: Default + distributed total

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Agency Profit Calculation

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2. AVA and NIKO for Businesses

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Payment & Minute Management

1

Click "Payments"

Navigate to the Payments section to view and manage your current minute balance.

2

Click "Buy Minutes"

Instantly purchase additional minutes if your balance is low and you need more immediately.

3

Click "Auto Recharge Settings"

Set up auto recharge to ensure your account is automatically topped up when minutes run low—this helps avoid interruptions in service.

4

Toggle "Automatically recharge my card when my credit balance falls below the threshold"

Choose the threshold and how many minutes to automatically add once the threshold is reached.
While optional, auto recharge is highly recommended to prevent running out of minutes unexpectedly.

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Canceling Your Plan

1

Access Profile Settings

• Hover over your profile name in the bottom-left corner.
• Click on Profile Settings to open the settings menu.

2

Locate the Cancel Option

• In the General section, scroll to the bottom-left.
• If your plan supports self-service cancellation, you’ll see a Cancel Subscription button.

3

Provide Cancellation Feedback

• Upon clicking Cancel Subscription, you’ll be prompted to select a reason from a list or provide custom feedback.
• This information is recorded internally for reporting purposes.

4

Confirm Cancellation

• Click Cancel My Subscription to finalize.
  
• A confirmation pop-up will appear, confirming the cancellation.
• You’ll have the option to immediately reactivate or downgrade your subscription in case the cancellation was a mistake or prefer a different plan.
  
• You’ll also receive an email confirming the cancellation.

ℹ️ Note:
After cancellation, your account and all included benefits will remain active until the end of your current billing period. You’ll retain access to all features until the renewal date.

⚠️ Warning:
Once the primary account is canceled, all associated sub-accounts will also be canceled. Sub-account users will no longer be able to log in.

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Which Plans Support Self-Cancellation?

• Business Kickstart
• Business Starter
• Agency Kickstart
• Agency Light

• Business Growth
• Professional
• Agency Unlimited
• Agency Partner (legacy)

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FAQs & Troubleshooting

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Subscription Plans

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Minute Allocation

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Viewing Usage and Spending

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Purchasing Credits

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Account Switching